Department Sales Manager, Hockey

Team Town Sports is a proudly Canadian retailer, dedicated to supporting athletes of all ages and skill levels. From hockey and soccer to baseball, basketball, we offer the best gear for over 13 sports and expert services for those who play to compete and play for fun.

As part of Sporting Life Group, alongside Sporting Life and Golf Town, we are the home for all team sports athletes.

Why Work Here?

• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• Team-first culture that celebrates an active, sports lifestyle.
• Fun, fast-paced hybrid environment where your passion for sport and style belongs.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.
• A salary range of $45,000 to $50,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You'll Do:

As the Department Sales Manager for Hockey, at Team Town Sports, you will manage and inspire a high-performing team to deliver exceptional customer experiences and a world-class retail environment while achieving sales and profitability goals.

You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high performing teams in sports: preparation, consistency, accountability, and continuous improvement.

Customer Service

• Create an environment where the customer is at the centre of what we do.
• Ensure sales staff maintain high service standards, offering personalized product recommendations and support.
• Model customer service for associates and promote sales whenever interacting with associates and customers.

Merchandise Presentation

• Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
• Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
• Ensure stockroom is maintained per the company standards.

Leadership, Accountability & Team Development

• Build a culture of engagement and accountability by fostering an inclusive team atmosphere where everyone knows their role and responsibilities.
• Lead by example, setting high expectations for the team in terms of energy, effort, and attitude, ensuring all team members are 'Game Ready' each day.
• Coach, develop, and mentor your team, sharing best practices and guiding them through continuous learning.
• Manage department operations to maximize productivity and ensure profitability, following the systems and playbooks set by Team Town Sports.

Inventory Management and Compliance

• Oversee inventory levels, ensuring proper replenishment and merchandising to meet sales targets.
• Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.
• Prioritize the safety and well-being of all team members by ensuring adherence to health and safety standards.

What You'll Bring;

• 3 - 4 years of retail management experience.
• Embody our core principles bringing a friendly, energetic, and enthusiastic attitude to everything you do.
• Creative abilities as they apply to visual merchandising.
• Proven leadership skills with a focus on coaching and team development.
• Strong customer service and communication skills with the ability to connect with customers and team members alike.
• Excellent time management, organizational, and multitasking abilities, with a focus on driving results.
• In-depth product knowledge of performance apparel, footwear, and fanwear.
• A passion for sports and a commitment to delivering exceptional customer experiences.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organization.

Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

Who We Are;
Team Town is Canada’s newest and leading destination for team sports. Our commitment is to bring top-quality team sports equipment to Canadians across the country. We cater to the needs of athletes of all skill levels and ages by providing them with the best possible gear and equipment to enhance their performance on the field, court, or rink.

Team Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life, and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.