Service Technician - HARDGOODS

Job Title: Service Shop Technician
Reports to: Department Sales Manager - Hardgoods
    
The Service Shop Technician actively contributes to service standards of the department to ensure that all product and sales goals are achieved through the conscientious application of Sporting Life merchandising standards.

Description of Job Responsibilities:

• Assemble, disassemble, and service a variety of bicycles, skis, and snowboards.
• Diagnose and repair equipment to ensure safety, performance, and longevity.
• Provide expert advice and technical support to customers, helping them make informed decisions about maintenance and repairs.
• Deliver a fantastic customer service experience by building trust and offering tailored solutions.
• Complete all required documentation before returning equipment to customers.

Essential Requirements and Qualifications:

• Enthusiasm for excellent customer service
• Ability to provide excellent technical service (i.e. racquet stringing and service; ski tuning and repair; binding, mounting, and inspection; and in-line skate maintenance; bike building, tuning, and repair)
• High standard of professionalism
• Enthusiasm for serving public ensuring that all customers are cared for equally and in accordance with  Sporting Life standards.
• Excellent communication and organization skills
• Friendly, outgoing personality
• A self-starter who works well independently
• Committed to maintaining required technical skills and continually upgrading knowledge as the company makes training available.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.