ECOMM SL - E-Commerce Shipping Associate
- Burlington, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
What You'll Do;
As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to providing a seamless online shopping experience for our customers.
Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.
This posting is for an open existing role in our organisation.
Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.
As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to providing a seamless online shopping experience for our customers.
Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.
- Process and fulfill online orders efficiently and accurately to meet delivery expectations.
- Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
- Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
- Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
- Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.
- Ensure proper documentation is completed for all shipments, returns, and order modifications.
- Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.
- A passion for sports, fashion, and delivering outstanding customer experiences.
- Strong attention to detail and a commitment to accuracy in order processing.
- Excellent communication skills to provide clear updates and solutions to customers.
- Problem-solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.
- Ability to work efficiently in a fast-paced environment while meeting deadlines.
- Basic computer skills and familiarity with order management systems and shipping platforms.
- Physical capability to lift and move packages as needed.
This posting is for an open existing role in our organisation.
Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.
More about this job
Responsibilities
Process, pack, document, and ship online orders accurately and on time, while adjusting orders and keeping customers informed about delays or other issues. Investigate shipping problems with logistics providers and maintain a clean, organized, and safe workspace.
Requirements
Candidates should have strong attention to detail, customer communication, and problem-solving skills, and be able to work efficiently in a fast-paced environment. Basic computer skills, familiarity with order management and shipping platforms, and the physical ability to lift and move packages are required; a passion for sports and fashion is also sought.
Skills
- Order Processing
- Order Fulfillment
- Packing and Shipping
- Attention to Detail
- Customer Communication
- Customer Service
- Problem-Solving
- Shipping Issue Resolution
- Logistics Coordination
- Order Management Systems
- Shipping Platforms
- Documentation
- Time Management
- Physical Package Handling
- Workspace Organization
- Safety Compliance
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Retail
- Customer Service & Support
Keywords
- E-Commerce
- Online Orders
- Order Processing
- Order Fulfillment
- Packing
- Shipping
- Order Status Monitoring
- Customer Communication
- Returns
- Order Modifications
- Shipping Documentation
- Shipping Delays
- Lost Packages
- Third-Party Logistics Providers
- Order Management Systems
- Shipping Platforms
- Product Availability
- Customer Satisfaction
- Workplace Safety
- Retail
- Sports
- Fashion