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Sports Careers

Coordinator, Development Programs

Ottawa, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

The Opportunity

The Development Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating, and reporting on world-class programs and events held at or on behalf of Capital Sports Management Inc. (“CSMI”), at the Sensplex facilities. This position is based primarily out of the Bell Sensplex, however will involve regular time spent at other CSMI-managed facilities (including the Richcraft Sensplex & Cavanagh Sensplex). The Coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the same.

Key Responsibilities

Ongoing

The Coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to):

Hockey camps
Weekly hockey skills sessions
Specialty hockey clinics
Youth learn to skate programs
Senators Spring AAA Hockey Program
Prospect camps
Senators Elite Hockey Development Prorgams
Other programs

In addition, the Coordinator will identify and pursue opportunities other than those listed above for CSMI.
Build and manage relationships with program clients
Preparation of schedules for programs and leagues
Responsible for ensuring that all aspects of programs are professionally executed
Responsible for ensuring registration targets for all programs are exceeded using a creative and hard-working approach
Responsible for preparing individual program budgets, forecasts, and final financial reports
Execute program marketing plans and assist with the development of these plans
Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies.
Attend third party events or locations with the goal of promoting CSMI-run programs.
Develop and deliver presentations to large groups (including minor hockey coaches and executives)
Responsible for payment collection for all programs
Responsible for the hiring & continuous training, coaching/mentoring & evaluation of part-time staff
Responsible for scheduling of program part-time staff (instructors, counselors, registration desk, etc.)
Dealing with parents, coaches, and hockey executives on a regular basis
Manage content of related program pages on CSMI websites
Pre and post program communication (written & oral) with all clients including phone, email, and in person
Ensure relevant information is communicated in an accurate and timely fashion to all program participants
Maintain program files for waivers, and program-related revenue and expense back-up
Supervise part-time employees, interns, and coop students as required
Serve on interdepartmental committees as requested or required
Occasionally assist with the execution, planning or marketing of CSMI run hockey tournaments
Responsible for following policies & procedures set out by programs department management and the Senators Sports & Entertainment group of companies, and for ensuring all part-time team members do the same (including Occupational Health & Safety related)
Other duties as requested by the Manager, Development Programs or Director, Hockey Programs

Qualifications (what We Look For)

University Degree or College Diploma in a sports or business related field
Must have an intimate knowledge and understanding of the game of hockey
Excellent written and oral communication skills (written communication competency test may be required during application process)
Knowledge of and experience with youth programming
Minimum of two years customer service experience (education in this area is an asset)
Previous experience in event or program planning and executing
Must be proficient with MS Office applications (Excel, Word, Outlook) with a special emphasis on MS Excel
Bilingualism is an asset (oral and written: English and French)
Excellent supervisory skills & relevant experience
Must be a team player
Very strong work ethic
Ability to work under pressure situations and deal with difficult people on a regular basis
Ability to meet tight deadlines
Must hold a valid driver’s license and have own means of transportation
Must be available to work evenings, as well as weekends and holidays

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More about this job

Responsibilities

The Coordinator is responsible for the research, development, marketing, and execution of world-class hockey programs and events at CSMI facilities. This includes managing budgets, supervising part-time staff, and maintaining strong relationships with clients and hockey executives.

Requirements

Candidates must have a university degree or college diploma in sports or business and a deep understanding of hockey. A minimum of two years of customer service experience and proficiency in MS Office, particularly Excel, are required.

Skills

Program Development
Event Planning
Marketing
Budgeting
Customer Service
Staff Supervision
Scheduling
Financial Reporting
Public Speaking
MS Excel
MS Office
Relationship Management
Youth Programming
Hockey Knowledge
Bilingualism
Project Management

Visa sponsorship

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Keywords

Hockey
Sports Management
Program Coordination
Event Execution
Youth Sports
Budget Forecasting
Staff Training
MS Excel
MS Word
MS Outlook
Bilingual
Sports Marketing
Financial Reporting
Scheduling

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