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Added 24 mins ago
Administrative Assistant
WSP in Canada
Saskatoon, SK
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 24 mins ago
Multi-Property VIP & Luxury Reservations Specialist
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Jasper, AB
Full-time
…Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to…
Added 24 mins ago
Global Relationship Manager
Jobgether
Canada
Full-time
…translating business opportunities into sustainable growth. You will partner closely with Sales, Operations, Digital, and senior leadership to develop go-to-market strategies and strengthen…
Added 24 mins ago
Technical Specialist, Program Management
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Ottawa, ON
Full-time
Support the development and management of new programs and existing programs in conjunction with Client-Partner
Added 24 mins ago
Office Assistant
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Full-time
…multi-disciplinary consulting firm where quality, teamwork, client focus, sustainability, and community are part of how we work every day. You’ll support routine office operations, learn…
Added 24 mins ago
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…delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful…
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Sales Trainer - AI Platform
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$51,000 to $56,000 CAD / year
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Added 39 mins ago
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Added 39 mins ago
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Added 39 mins ago
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Added 54 mins ago
Senior Electrical Engineer, Resources
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…one‑on‑one advisory relationships that position PROLINK as a trusted partner and…
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Added 1 hour ago
Customer Success Coordinator
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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Coordinator based in Canada.
Added 1 hour ago
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Sr. Client Success Services Program Manager
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Added 1 hour ago
Sr. Client Success Services Program Manager
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Sports Careers

Coordinator, Ticket Operations

Ottawa, ON, Canada
Kanata, ON, Canada

Pay: This role falls within a base salary range of $39,500.00 - $60,500.00 annually, consistent with the organization’s established salary ranges.
Job type: Full-time
Apply by: Oct 21, 2026
Experience: 2 to 3 years’ previous office experience
Positions available: 1
Posting language: English
Posted: Sep 21, 2026

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Original job description

The Opportunity

The Ottawa Senators are seeking an energetic, partner-focused professional to join us as an Ticket Operations Coordinator. This is an excellent opportunity to join an NHL franchise in a client facing position which will allow the candidate to become fully engaged in the business of a major league sports team.     

The Ticket Operations Coordinator is responsible for providing customer service to the season seat members of the Ottawa Senators, Belleville Senators and any future teams/tenants of Canadian Tire Centre as required, through the timely and accurate processing of account information, salesforce cases, event maintenance/setup, and game night troubleshooting. Additionally, they are responsible for administering fraud detection and prevention processes, for general customer service/fan feedback and assisting with ticketing account receivable/collections. The Ticket Operations Coordinator guarantees all responsibilities are performed in an atmosphere of congeniality, and efficiency while ensuring internal and external customer satisfaction.

Number of vacancies: 1. This is a replacement role.

Key Responsibilities

Ongoing

Responsible for the timely and accurate processing of Salesforce case submissions, including but not limited to:

Season ticket renewals and playoffs;
Season seat adjustments e.g. additional ticket requests, exchanges, relocations/upgrades, bonus tickets, etc.;
Account maintenance including address updates, merged accounts, etc.
Invoicing, payment plans, payment/refund requests
Group sales/Fevo offer support
Complimentary ticket request
Suite lease event processing
Production and maintenance of givex cards/accounts

Assist with event build/maintenance including price types and load files, promo codes, season maps, inventory, ticket text, CMS etc.
Responsible for administering fraud detection and prevention strategies to ensure chargebacks are within acceptable limits
Assist finance team with collections as required, contacting accounts in default and securing payment
Support ticket and premium sales reps in their daily tasks as required
Reporting duties e.g. balancing, address checks, monthly event reporting, etc.
Similar duties as assigned

Periodic

Responsible for assisting with the review of policies and procedures for Ticket Operations, and ensuring that they align with the strategic objectives of the organization

Qualifications & Experience

Available to work flexible shifts, including evenings, weekends and statutory holidays as dictated by the schedule, and all Ottawa Senators and tenant team games as scheduled
2 to 3 years’ previous office experience
Excellent customer service skills
Previous Box Office / ticketing experience an asset
Excellent organizational skills
Able to work under pressure and meet tight deadlines
Team player
Preference given to bilingual candidates (French & English)

Who We Are

The Ottawa Senators Hockey Club is a National Hockey League (NHL) team representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact. 

What We Offer

Employees will have the opportunity to work in a unique industry, with access to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community. 

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.  

Active social committee, which hosts multiple large-scale events throughout the year.  

This role falls within a base salary range of $39,500.00 - $60,500.00 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

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More about this job

Responsibilities

The Ticket Operations Coordinator manages season seat member accounts, processes Salesforce cases, and handles event maintenance and game night troubleshooting. They also assist with fraud prevention, collections, and provide support to the ticket sales team.

Requirements

Candidates should have 2 to 3 years of office experience and previous box office or ticketing experience is considered an asset. The role requires flexibility to work evenings, weekends, and holidays as dictated by the game schedule.

Skills

Customer service
Salesforce
Ticketing operations
Fraud detection
Account management
Data entry
Invoicing
Collections
Event maintenance
Organizational skills
Problem solving
Teamwork
Communication

Benefits

Health insurance
Dental insurance
Wellness subsidy
Retirement programs
Tuition reimbursement
Staff tickets to games and events
Partnership discounts
Free on-site parking

Visa sponsorship

Not detected in the job text

Keywords

Ticket Operations
Salesforce
NHL
Customer Service
Fraud Detection
Account Receivable
Collections
Event Management
Box Office
Ticketing
Inventory Management
CMS
Reporting
Sports Management
Ottawa Senators

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