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Added 3 mins ago
SE
Warehouse manager
Sewa Enterprise Ltd.
Surrey, BC
- From $45 CAD / hour
- Full-time
- On-site
Plan, organize and direct administrative services such as signage, cleaning, maintenance, parking, safety inspections, security and snow removal
Added 8 mins ago
TT
Senior Project Controller
Tetra Tech
Mississauga, ON
- Full-time
Tetra Tech is adding a Senior Project Controller to our Power team based in Mississauga, Ontario.
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
Registered Nurse (N2) - A4 South Urology Vascular
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
General Duty Nurse (N2) - Acute Stroke Unit
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 8 mins ago
SH
Staff Respiratory Therapist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 8 mins ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 8 mins ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 8 mins ago
SH
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 8 mins ago
SH
General Duty Nurse (N2) - Women's Float Team
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 8 mins ago
SH
General Duty Sonographer
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Charge Technologist or designate, the General Duty Sonographer performs ultrasound services as defined at regional and local levels and as…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Pschy Emergency Nurse
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) -Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
SH
General Duty Nurse (N2) - CH3 Pediatric Medicine
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 8 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 8 mins ago
TH
Overnight Freight Associate 3 Month Contract Part Time - TORONTO GERRARD SQ
The Home Depot Canada
Toronto, ON
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 8 mins ago
SH
Electrician
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…

SPS Commerce

Customer Success Manager

Toronto, ON, Canada
CA ON Toronto Office, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-2 years of relevant experience in customer-facing roles (Sales, Support, Account Management, or similar), or relevant internship/project experience.
Posting language: English
Posted: Sep 16, 2026

Original job description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Position Summary:
We are seeking a Customer Success Manager to join our Customer Success Team and play a key role in managing and expanding the Emerging Market. In this role, you will manage a growing portfolio of 200+ CPG brands and drive scalable success processes that deliver consistent value. You will leverage modern tools including Claude AI to streamline communications, monitor KPIs, and manage operational tasks efficiently, allowing you to focus on strategic account initiatives and customer retention. This position is critical to establishing repeatable, high-impact CS operations as we expand this segment.

Key Responsibilities:

Manage a portfolio of 200+ CPG brand accounts (net ships up to $2M), ensuring consistent engagement and positive outcomes through scalable, technology-enabled processes.
Execute standardized onboarding and success planning processes.
Monitor account health metrics and adoption indicators to identify at-risk customers and flag escalation needs.
Implement adoption campaigns and targeted recommendations to drive product utilization and expand customer engagement.
Contribute to Go-To-Market strategy by gathering customer insights, documenting segment-specific needs, and recommending process improvements for GTM expansion.
Track and report on key CS metrics including customer satisfaction, renewal status, adoption rates, and expansion opportunities.

Required Qualifications:

High school diploma or equivalent; Bachelor's degree preferred.
1-2 years of relevant experience in customer-facing roles (Sales, Support, Account Management, or similar), or relevant internship/project experience.
Familiarity with SaaS business models or experience supporting SaaS customers.
Strong written and verbal communication skills with ability to explain concepts clearly to diverse audiences.
Proficiency with CRM systems, spreadsheets, and experience with AI tools (or eagerness to learn).
Comfortable with data analysis and tracking metrics; able to interpret trends and report findings.
Organized, detail-oriented approach to managing multiple tasks and deadlines in a fast-paced environment.
Willingness to learn SPS Commerce products, the supply chain industry, and the CPG business landscape.

Location:

This role follows a hybrid work model, with regular in-office presence required at our Toronto office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The compensation range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. SPS provides the annualized compensation range inclusive of base salary and annualized commission target for this role.

The total annualized on-target compensation range for this position is $65,400 - $98,100 CAD. Actual compensation will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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More about this job

Responsibilities

Manage a portfolio of over 200 CPG brand accounts by executing standardized onboarding and success planning processes. Monitor account health metrics and implement adoption campaigns to drive product utilization and customer retention.

Requirements

Requires a high school diploma or equivalent with a bachelor's degree preferred. Candidates should have 1-2 years of experience in customer-facing roles and familiarity with SaaS business models.

Skills

Customer Success
Account Management
SaaS
Data Analysis
CRM Systems
Communication
Supply Chain Management
AI Tools
KPI Monitoring
Customer Retention
Onboarding
Strategic Planning
Problem Solving
Detail-oriented
Reporting

Benefits

Health and well-being support
Financial security programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Supply Chain Management
CPG
Claude AI
CRM
KPI
Account Management
Onboarding
Go-To-Market
Data Analysis
Customer Satisfaction
Cloud-based
Retail
Hybrid Work

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