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Added 5 mins ago
BE
Field Technician (Building Surveys)
Blastek Engineering Group
Ottawa, ON
- Full-time
Perform other related duties as assigned by the manager to support the department’s operations.
Added 7 mins ago
CC
Manager, Communications
Canadian Cancer Society
Prince George, BC
- Full-time
As a member of the Communications team at the Canadian Cancer Society (CCS), the Mission Communications Manager is primarily responsible for developing communications strategies, plans and…
Added 7 mins ago
IF
meat department manager - retail
Iqbal Foods
Toronto, ON · East York, ON
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 7 mins ago
MM
Regional Manager-Originations-GTA West & Western Ontario
Marathon Mortgage Corp.
ON · Ontario, Canada
- Full-time
Work collaboratively with Marathon’s underwriting, operations, marketing and executive teams to support broker relationships and remove barriers to growth.
Added 7 mins ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Full-time
Echo NDE is currently seeking a QHSE Coordinator to support its quality and safety programs.
Added 7 mins ago
EN
Operations Coordinator
Echo NDE
AB · Red Deer County, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 7 mins ago
MM
Regional Manager-Originations-GTA East & Northern Ontario
Marathon Mortgage Corp.
ON · Ontario, Canada
- Full-time
Work collaboratively with Marathon’s underwriting, operations, marketing and executive teams to support broker relationships and remove barriers to growth.
Added 7 mins ago
CN
S&T Operational Excellence Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…initiatives, and helping ensure excellence in research and laboratory operations? As an S&T Operational Excellence Specialist, you will collaborate with stakeholders across the organization…
Added 7 mins ago
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Prepared Foods - Clerk Department Second Deli
Sobeys
Dartmouth, NS
- Full-time
…Deli/A La Carte Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
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Replenishment - Clerk Department Second Grocery
Sobeys
Dartmouth, NS
- Full-time
…Grocery Department and staff in the absence of the Grocery Manager. Actively contribute to an environment of employee and customer…
Added 7 mins ago
S
Replenishment - Clerk Department Second Grocery
Sobeys
Dartmouth, NS
- Full-time
…Grocery Department and staff in the absence of the Grocery Manager. Actively contribute to an environment of employee and customer…
Added 7 mins ago
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Produce - Clerk Produce
Sobeys
Halifax, NS
- Full-time
Any other duties as assigned by the Store Manager
Added 7 mins ago
BN
CEDO Technician
Bakos NDT
AB · Edmonton, AB
- Full-time
…team. This full-time position will report into the Division Manager and support Edmonton, AB…
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Produce - Part Time Clerk Produce
Sobeys
London, ON
- Part-time
Any other duties as assigned by the Store Manager
Added 7 mins ago
BN
CEDO/EDO Trainee
Bakos NDT
Regina, SK
- Full-time
…team. This full-time position will report into the Division Manager and support operations in Estevan, SK…
Added 7 mins ago
PI
Mobile Application Developer and Support Analyst
Pantheon Inc
Regina, SK
- Full-time
Provide support, operation and maintenance activities relating to SAP systems and other related applications.
Added 7 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Department Overview Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including…
Added 7 mins ago
AC
Project Controls Risk Analyst
Accenture Construct
Toronto, ON
- Full-time
Work closely with the Risk Manager to provide complete Risk picture for the Project and ensure that as a Delivery Partner, we’re providing value added risk services to the Client.
Added 7 mins ago
KS
Business Development Manager (Food Manufacturing)
Kelly Services (Canada), Ltd.
Brantford, ON
- $87,761 to $109,701 CAD / year
- Full-time
…an exciting opportunity for a Customer Business Development Manager to join their team. Reporting to the Director of Sales, this role is responsible for managing a key customer relationship…
Added 7 mins ago
MM
Internal Account Manager-Originations-Western Canada
Marathon Mortgage Corp.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Work collaboratively with Marathon’s underwriting, operations, marketing and executive teams to support broker relationships and remove barriers to growth.
Added 7 mins ago
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Temporary - Assistant Department Manager Front End - Belmont Market
Sobeys
Langford, BC
- Temporary
The Assistant Front End Manager supports and assists the Front-End Manager in the efficient and fiscally responsible operation of the department. The Assistant Manager will lead, manage,…
Added 7 mins ago
FG
Glazing Service Account Manager
Flynn Group of Companies
Victoria, BC
- $95,000 to $105,000 CAD / year
- Full-time
Flynn Group of Companies is currently seeking a Glazing Service Manager to join our Victoria Branch (located at 6836 Kirkpatrick Crescent, Saanichton BC). The Glazing Service Manager leads…
Added 7 mins ago
NW
Senior Purchasing Manager (Food Manufacturing)
Newly Weds Foods
Mississauga, ON
- Full-time
…buyers from the Mississauga MRP, as well as working with the Operations group on purchasing indirect materials and services for use in the facility. The Purchasing Manager also is…
Added 7 mins ago
K
Boutique Manager (Royalmount)
Kanuk
Montreal, QC
- Full-time
The Store Manager for the Kanuk Royalmount location oversees all store operations from both a commercial and people management perspective. They embody and promote our vision, mission, and…
Added 7 mins ago
S
Meat - Manager Meat
Sobeys
Hamilton, ON
- Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…

SPS Commerce

Customer Success Manager

Toronto, ON, Canada
CA ON Toronto Office, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-2 years of relevant experience in customer-facing roles (Sales, Support, Account Management, or similar), or relevant internship/project experience.
Posting language: English
Posted: Sep 16, 2026

Original job description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Position Summary:
We are seeking a Customer Success Manager to join our Customer Success Team and play a key role in managing and expanding the Emerging Market. In this role, you will manage a growing portfolio of 200+ CPG brands and drive scalable success processes that deliver consistent value. You will leverage modern tools including Claude AI to streamline communications, monitor KPIs, and manage operational tasks efficiently, allowing you to focus on strategic account initiatives and customer retention. This position is critical to establishing repeatable, high-impact CS operations as we expand this segment.

Key Responsibilities:

Manage a portfolio of 200+ CPG brand accounts (net ships up to $2M), ensuring consistent engagement and positive outcomes through scalable, technology-enabled processes.
Execute standardized onboarding and success planning processes.
Monitor account health metrics and adoption indicators to identify at-risk customers and flag escalation needs.
Implement adoption campaigns and targeted recommendations to drive product utilization and expand customer engagement.
Contribute to Go-To-Market strategy by gathering customer insights, documenting segment-specific needs, and recommending process improvements for GTM expansion.
Track and report on key CS metrics including customer satisfaction, renewal status, adoption rates, and expansion opportunities.

Required Qualifications:

High school diploma or equivalent; Bachelor's degree preferred.
1-2 years of relevant experience in customer-facing roles (Sales, Support, Account Management, or similar), or relevant internship/project experience.
Familiarity with SaaS business models or experience supporting SaaS customers.
Strong written and verbal communication skills with ability to explain concepts clearly to diverse audiences.
Proficiency with CRM systems, spreadsheets, and experience with AI tools (or eagerness to learn).
Comfortable with data analysis and tracking metrics; able to interpret trends and report findings.
Organized, detail-oriented approach to managing multiple tasks and deadlines in a fast-paced environment.
Willingness to learn SPS Commerce products, the supply chain industry, and the CPG business landscape.

Location:

This role follows a hybrid work model, with regular in-office presence required at our Toronto office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The compensation range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. SPS provides the annualized compensation range inclusive of base salary and annualized commission target for this role.

The total annualized on-target compensation range for this position is $65,400 - $98,100 CAD. Actual compensation will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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More about this job

Responsibilities

Manage a portfolio of over 200 CPG brand accounts by executing standardized onboarding and success planning processes. Monitor account health metrics and implement adoption campaigns to drive product utilization and customer retention.

Requirements

Requires a high school diploma or equivalent with a bachelor's degree preferred. Candidates should have 1-2 years of experience in customer-facing roles and familiarity with SaaS business models.

Skills

Customer Success
Account Management
SaaS
Data Analysis
CRM Systems
Communication
Supply Chain Management
AI Tools
KPI Monitoring
Customer Retention
Onboarding
Strategic Planning
Problem Solving
Detail-oriented
Reporting

Benefits

Health and well-being support
Financial security programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Supply Chain Management
CPG
Claude AI
CRM
KPI
Account Management
Onboarding
Go-To-Market
Data Analysis
Customer Satisfaction
Cloud-based
Retail
Hybrid Work

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