Jobs in Canada

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Added 28 mins ago
EC
Account Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for an Account Manager to join our Federal Sector Services department.
Added 28 mins ago
MJ
Service Manager
Manufacturing Job Site
Antigonish, NS
- Full-time
We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 28 mins ago
MJ
Service Manager
Manufacturing Job Site
Moncton, NB
- Full-time
We're looking for an exceptional Service Manager to join our Moncton, NB team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 1 hour ago
OR
Wireless Sales Associate - 3053 Markham
OSL Retail Services Inc
Markham, ON
- Other
Wireless Sales Associate | Part -Time | 3053 Markham, ON.
Added 1 hour ago
Account Executive Mid Market
Alveole
Montreal, QC
You'd join a small but mighty AE team in Montreal, reporting to the Sales Manager, with real input into how this motion gets built and direct mentorship from our co-founders as you grow…
Added 1 hour ago
A
Account Executive Mid Market
Alvéole
Montreal, QC
- Full-time
You'd join a small but mighty AE team in Montreal, reporting to the Sales Manager, with real input into how this motion gets built and direct mentorship from our co-founders as you grow…
Added 1 hour ago
SM
Senior Account Manager (Client Growth + Base + Uncapped Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses…
Added 2 hours ago
EB
Temp Key Holder-The Cosmetics Company Store-Part Time-Winnipeg, MB
ELC Beauty LLC
Winnipeg, MB
- Part-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 3 hours ago
HB
Assistant Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 3 hours ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 3 hours ago
HB
Assistant Manager - HUGO Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 3 hours ago
HB
Assistant Store Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 3 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 3 hours ago
HB
Assistant Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 3 hours ago
HB
Store Manager - BOSS Store, Vaughan Mills
HUGO BOSS Canada, Inc.
Vaughan, ON
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 3 hours ago
HB
Assistant Manager - BOSS Store, St. Bruno
HUGO BOSS Canada, Inc.
Saint-Bruno-de-Montarville, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 3 hours ago
HB
Assistant Manager - BOSS Store, Rideau
HUGO BOSS Canada, Inc.
Ottawa, ON
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 3 hours ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 3 hours ago
HB
Assistant Manager - BOSS Store, Laval
HUGO BOSS Canada, Inc.
Laval, QC
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 3 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
The Regional Manager – Canada West is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the…
Added 3 hours ago
HB
Assistant Manager - BOSS Store, Royal Mount
HUGO BOSS Canada, Inc.
Mont-Royal, QC · Mount Royal, CA-QC
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 4 hours ago
BU
Retail Relationship Banker
BMO U.S.
MB · Manitoba, Canada
- Full-time
…channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including…
Added 4 hours ago
BU
Retail Relationship Banker
BMO U.S.
NB · New Brunswick, Canada
- Full-time
…channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including…
Added 4 hours ago
NB
Banking Advisor
National Bank of Canada
Courtenay, BC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 4 hours ago
NB
Banking advisor
National Bank of Canada
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…

SPS Commerce

Customer Success Manager - SMB

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 2+ years CSM experience or 3 - 5 years of professional business experience
Posting language: English
Posted: Oct 1, 2026

Original job description

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary

Client relationships are our top priority. As a Customer Success Manager, you will serve as the primary point of contact for Revenue Recovery customers, owning the customer experience from onboarding through renewal. You will partner closely with internal SPS teams to ensure customers realize full value from their investment, remain engaged, and grow organically over time.

This role plays a key part in customer retention, adoption, and long-term success.

Key Responsibilities

Serve as the primary point of contact for Revenue Recovery customers throughout the full customer lifecycle, including trial, onboarding, product education, and renewal.
Build long-term, trust-based partnerships by helping customers realize the full value of their SPS Revenue Recovery investment.
Drive high customer satisfaction through onboarding best practices, product training, adoption guidance, and ongoing support.
Champion customer success and retention strategies, including account health monitoring, user engagement, and renewals.
Lead and support strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention.
Plan, deliver, and manage key customer milestones such as onboarding, implementation, and ongoing touchpoints.
Develop a strong understanding of customer churn drivers and work cross-functionally to reduce churn and increase customer lifetime value.
Act as a liaison between customers and internal SPS Commerce teams to ensure alignment and timely resolution of needs.

Required Qualifications

Bachelor’s degree, or equivalent combination of education and experience
2+ years CSM experience or 3 - 5 years of professional business experience
Experience working closely with C-level / SVP-level executives for customers and executing executive business reviews
Excellent verbal and written communication skills
Strong presentation skills
Excellent organization and time management skills
Comfortable working in a fast-paced environment
Strong listening skills with a thoughtful approach to addressing customer pain points
Ability to assess changing priorities/tasks quickly and with ease
Ability to communicate clearly, concisely, and professionally with customers and internal stakeholders.
Highly organized and process-driven, with the ability to manage multiple priorities.
Ability to quickly develop product expertise and confidently train customers to drive adoption.

Preferred Qualifications

Experience with retail deductions and/or retail compliance programs.
CPG industry experience.
Prior Walmart experience is a plus.
Proven success driving organization-wide initiatives
Previous work experience at a SaaS company preferred

Location:

This role follows a hybrid work model, with regular in-office presence required at one of our North American offices in: Toronto, Ontario; Minneapolis, Minnesota; or Rogers, Arkansas.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The compensation range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. SPS provides the annualized compensation range inclusive of base salary and annualized commission target for this role.

The total annualized on-target compensation range for this position is $65,400 - 98,100 CAD / $65,400 - 98,100 USD. Actual compensation will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment To Our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply About employer

More about this job

Responsibilities

Own the customer experience for Revenue Recovery customers from trial and onboarding through product education, ongoing support, and renewal. Build trusted customer partnerships, drive adoption and retention, monitor account health, reduce churn, and coordinate with internal teams to resolve customer needs.

Requirements

Requires a bachelor’s degree or equivalent education and experience, plus either 2+ years of customer success management experience or 3–5 years of professional business experience. Candidates should have experience engaging senior customer executives and conducting executive business reviews, along with strong communication, presentation, organization, prioritization, and customer-training abilities.

Skills

Customer Success Management
Customer Onboarding
Product Training
Customer Adoption
Customer Retention
Renewal Management
Account Health Monitoring
Executive Business Reviews
Presentation Skills
Written Communication
Verbal Communication
Time Management
Churn Reduction
Cross-Functional Collaboration
Retail Compliance

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Revenue Recovery
SaaS
Cloud-Based Supply Chain Management
Retail Trading Partners
Customer Lifecycle
Customer Onboarding
Implementation
Product Education
Product Training
Customer Adoption
Customer Satisfaction
Customer Retention
Renewals
Account Health Monitoring
User Engagement
Churn Reduction
Customer Lifetime Value
Executive Business Reviews
Retail Deductions
Retail Compliance
CPG
Walmart
Cross-Functional Collaboration
Strategic Programs
Tactical Programs

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