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Added 12 mins ago
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 1 hour ago
Senior Talent Acquisition Partner, Americas
Medison Pharma
Toronto, ON
$90,000 to $140,000 CAD / year
Full-time
…recruitment marketing, TA operations, interview excellence, hiring manager enablement, or TA data analytics), driving best practices, developing scalable solutions, and continuously…
Added 1 hour ago
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
Contract
Disability, functional capacity, and return-to-work management, including WorkSafeBC, ICBC, private insurer, and long-term disability files; completion of associated forms and independent…
Added 1 hour ago
Parts Manager
The Bayview Group
Dartmouth, NS
Full-time
Reporting to the Regional Manager, the Parts Manager is responsible for the successful day-to-day operation of the Parts department, including performance management of Parts staff to…
Added 1 hour ago
Manager, Collections
Rogers Bank
Sherwood Park, AB
Full-time
Support governance, regulatory compliance, and risk management practices across collections operations.
Added 1 hour ago
YVR - Barista
Paradies Lagardère
Vancouver, BC
Part-time
Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
Added 2 hours ago
Manager, Collections
Rogers Bank
PE · Bloomfield Station, PE
Full-time
Support governance, regulatory compliance, and risk management practices across collections operations.
Added 2 hours ago
Manager, Collections
Rogers Bank
Charlottetown, PE
Full-time
Support governance, regulatory compliance, and risk management practices across collections operations.
Added 2 hours ago
Manager, Collections
Rogers Bank
Kincardine, ON
Full-time
Support governance, regulatory compliance, and risk management practices across collections operations.
Added 2 hours ago
Manager, Collections
Rogers Bank
Dartmouth, NS
Full-time
Support governance, regulatory compliance, and risk management practices across collections operations.
Added 2 hours ago
Counselling Team Lead
YMCA of Northeastern Ontario
Spanish, ON
Under the leadership of the Camper Care Manager and the Director of John Island Camp, the Counselling Team Lead is responsible for supporting program planning and delivery to ensure a…
Added 2 hours ago
General Manager, Sudden Sally
Banff Caribou Properties
Banff, AB
This leadership role is responsible for the overall management of the restaurant, including guest experience, financial performance, people leadership, operational excellence, and community…
Added 2 hours ago
Proposal Manager
AtkinsRéalis
Toronto, ON
$100,200 to $137,700 CAD / year
Full-time
Reporting to the Manager, Proposal Management Services, the Proposal Manager plays a critical role in driving market growth across AtkinsRéalis. You will lead and contribute to…
Added 2 hours ago
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
Full-time
Backlog Management & Grooming: Maintain, refine, and prioritize the product backlog. Drive backlog grooming sessions to balance strategic business impact, technical debt mitigation, and…
Added 4 hours ago
Building Manager Live-in
FirstService Residential Canada
Campbell River, BC
Full-time
As a Live In Building Manager, you will be responsible for the day-to-day operation of the Building to ensure an excellent living experience for tenants. The ideal candidate will possess…
Added 4 hours ago
Power Market Sector Lead, Canada
HDR
Toronto, ON
Full-time
…power market sector growth, responsible for staff and program management and building local teams across the country to provide project management and technical expertise, and to support…
Added 4 hours ago
(CAN) Consumables Associate
Walmart Canada
Yellowknife, NT
Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 4 hours ago
(CAN) Overnight Lead Department Manager
Walmart Canada
Cambridge, ON
Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 4 hours ago
(CAN) Cosmetics Associate
Walmart Canada
Cambridge, ON
Full-time
…purchase decisions, and resolves concerns or refers them to management when…
Added 4 hours ago
Software Developer II (Technical Writing)
Warner Bros. Discovery
Ottawa, ON
Full-time
…can take initiative. You'll report directly to the Principal Manager of Program and Delivery for CNN, playing a key role in shaping how we communicate and document our technical processes…
Added 4 hours ago
Technical Program Manager II
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN Digital is seeking an experienced Program Manager, Technical to oversee and drive the development, release, and continuous improvement of key products within our best-in-class digital…
Added 4 hours ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 4 hours ago
Manager, Technical Program Management
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN Digital is seeking an experienced Manager, Technical Program Management to lead program management for our Revenue & Growth vertical. This role is responsible for managing a team of…
Added 4 hours ago
Technical Program Manager II
Warner Bros. Discovery
Ottawa, ON
Full-time
…about products and strategic direction. As a Technical Program Manager II, you will contribute to technical efforts as CNN looks to modernize its existing multi-faceted analytics platform…
Added 4 hours ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN Digital is seeking an experienced Senior Technical Program Manager to oversee and drive the development, release, and continuous improvement of key products within our best-in-class…

SPS Commerce

Senior Customer Success Manager

Toronto, ON, Canada

Pay: $78,500 to $117,800 CAD / year
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary

Position Summary: We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding and aligning with their strategic goals. You will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage your proficiency in SPS Commerce products to drive customer adoption and success. Additionally, you will identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources.

Key Responsibilities

Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.
Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.
Deliver the revenue recovery service efficiently and effectively, ensuring customer satisfaction, retention, and long-term value.
Monitor account performance, keep projects on track, and implement structured programs to drive adoption at low-usage accounts.
Identify and execute opportunities to increase contract value by expanding scopes and/or cross-selling other retailers or services.
Maintain accurate forecasts of expansion revenue and renewal pipelines; report to leadership on progress vs. Targets.
Build strong relationships with decision-makers across finance, operations, and supply chain teams to drive adoption of new services.

Required Qualifications

Bachelor’s degree or equivalent combination of education and experience, with 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management).
Experience within a SaaS environment or have SaaS clients
Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews.
Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.
Comfortable working in a fast-paced environment, with strong listening skills and the ability to quickly assess changing priorities. Experience driving organization-wide initiatives is preferred

Location: 

This role follows a hybrid work model, with regular in-office presence required at our Toronto office.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $78,500 - $117,800 CAD. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment To Our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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More about this job

Responsibilities

Build trusted customer relationships and develop success plans aligned with customers’ strategic goals, while driving adoption, satisfaction, retention, and long-term value. Monitor account performance, deliver revenue recovery services, identify expansion and cross-selling opportunities, and maintain accurate forecasts for expansion revenue and renewals.

Requirements

Requires a bachelor’s degree or equivalent education and experience, plus either 2 or more years of customer success management experience or 3–5 years of professional business experience in sales or account management. Candidates should have SaaS experience, strong customer and executive relationship skills, excellent communication and organizational abilities, and the capacity to manage changing priorities; experience driving organization-wide initiatives is preferred.

Skills

Customer Success Management
Strategic Planning
Customer Adoption
Customer Retention
Revenue Recovery
Account Expansion
Cross-Selling
Revenue Forecasting
Executive Business Reviews
Stakeholder Management
SaaS
Project Management
Communication
Presentation Skills
Time Management

Visa sponsorship

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Keywords

SaaS
Cloud-Based Supply Chain Management
Retail Trading Partners
Customer Success
Customer Lifecycle
Strategic Goals
Customer Adoption
Customer Retention
Revenue Recovery
Account Performance
Success Metrics
Executive Business Reviews
C-Level Executives
SVP-Level Executives
Expansion Revenue
Renewal Pipeline
Cross-Selling
Finance
Operations
Supply Chain
Customer Experience
Business Challenges
Organization-Wide Initiatives

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