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Added 24 mins ago
TC
merchandising coordinator
TJX Canada – Winners, Marshalls, HomeSense
Mission, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 24 mins ago
TC
Coordinator Back warehouse Winners Homesense Kingston
TJX Canada – Winners, Marshalls, HomeSense
Kingston, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 24 mins ago
TC
Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Tillsonburg, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 24 mins ago
AC
Gérant(e) de magasin- ACT
Alimentation Couche-Tard
Longueuil, QC · Saint-Hubert, QC
- Full-time
…full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 24 mins ago
B
Managing Director, Projects and Operations
BGIS
Toronto, ON
- Full-time
Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.
Added 40 mins ago
Strategy and Operations Senior Associate, Retail Performance Search+, GTM
Google
Toronto, ON
…and program best practices. As the AMER Search Go To Market Retail Performance Lead, you will go deep with our Retail Customers on omnichannel, NCA, Online to Offline and Customer Lifecycle…
Added 54 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Le spécialiste SSE soutient les programmes de santé, sécurité et environnement (SSE) au sein des opérations de Sunoco dans la région Est du Canada. Le titulaire du poste travaille en…
Added 54 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Le spécialiste SSE soutient les programmes de santé, sécurité et environnement (SSE) au sein des opérations de Sunoco dans la région Est du Canada. Le titulaire du poste travaille en…
Added 1 hour ago
CI
Supervisor (Part Time)
Carters Inc.
Toronto, ON
- Part-time
Lead and execute an assigned business focus area through planning and detailed follow through
Added 1 hour ago
SI
Keyholder
SNDL Inc.
Medicine Hat, AB · Value Buds Strachan Corner
- Part-time
Support daily operations including merchandising and store upkeep
Added 1 hour ago
SI
Keyholder
SNDL Inc.
Calgary, AB · Value Buds Douglas Glen
- Part-time
Support daily operations including merchandising and store upkeep
Added 1 hour ago
SI
Keyholder
SNDL Inc.
Okotoks, AB · Value Buds Southridge
- Part-time
Support daily operations including merchandising and store upkeep
Added 1 hour ago
SI
Keyholder
SNDL Inc.
Drumheller, AB · Value Buds Drumheller
- Part-time
Support daily operations including merchandising and store upkeep
Added 1 hour ago
SI
Keyholder
SNDL Inc.
Regina, SK · Cost Cannabis Regina
- Part-time
Support daily operations including merchandising and store upkeep
Added 1 hour ago
SI
Keyholder
SNDL Inc.
Vegreville, AB · Value Buds Vegreville
- Part-time
Support daily operations including merchandising and store upkeep
Added 1 hour ago
SI
Keyholder
SNDL Inc.
Jasper, AB · Value Buds Jasper
- Part-time
Support daily operations including merchandising and store upkeep
Added 1 hour ago
L
Seasonal Guest Experience Lead | ORCHARD PARK
lululemon
Kelowna, BC
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 1 hour ago
L
Contract Product Operations Educator | West Edmonton Mall [Evenings/Overnights]
lululemon
AB · Edmonton, AB
- Part-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 1 hour ago
MG
Sales Associate / Key Holder
Mind Games
Belleville, ON
- Part-time
…welcoming and fun for everyone. You’ll also support daily store operations, including opening and closing procedures and cash…
Added 1 hour ago
L
Assistant Manager, Guest Experience | Midtown, Saskatoon
lululemon
Saskatoon, SK
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 2 hours ago
TB
Sales Consultant
THE BRICK WAREHOUSE LIMITED
Hamilton, ON
- Full-time
…Team members collaborate across locations to ensure efficient operations, strong vendor relationships, and responsive support for…
Added 2 hours ago
CB
Gestionnaire de plateforme de données d'entreprise/ Enterprise Data Platform Manager
Cannara Biotech Inc.
Montreal, QC
- Full-time
…équipes de comptabilité/finances, des ventes, du marketing, des opérations et du…
Added 2 hours ago
G
Seasonal Retail Sales Associate - Scarborough
Gap
Toronto, ON · Scarborough, ON
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 2 hours ago
ON
Assistant Manager - Bramalea City Centre
Old Navy
Brampton, ON
- Full-time
…through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to…
Added 3 hours ago
S
Interim Manager
sephora.com
Edmonton, AB
- Full-time
…the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind…

SPS Commerce

Senior Customer Success Manager - Enterprise

Toronto, ON, Canada
CA ON Toronto Office, Canada

Full-time

Apply on spscommerce.wd108.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Job Description Summary
Position Summary: We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding and aligning with their strategic goals. You will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage your proficiency in SPS Commerce products to drive customer adoption and success. Additionally, you will identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources.

Key Responsibilities:

Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.

Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.

Deliver the revenue recovery service efficiently and effectively, ensuring customer satisfaction, retention, and long-term value.

Monitor account performance, keep projects on track, and implement structured programs to drive adoption at low-usage accounts.

Identify and execute opportunities to increase contract value by expanding scopes and/or cross-selling other retailers or services.

Maintain accurate forecasts of expansion revenue and renewal pipelines; report to leadership on progress vs. Targets.

Build strong relationships with decision-makers across finance, operations, and supply chain teams to drive adoption of new services.

Required Qualifications:

Bachelor’s degree or equivalent combination of education and experience, with 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management).
Experience within a SaaS environment or have SaaS clients
Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews.
Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.
Comfortable working in a fast-paced environment, with strong listening skills and the ability to quickly assess changing priorities. Experience driving organization-wide initiatives is preferred

Location:

This role follows a hybrid work model, with regular in-office presence required at our Toronto, Minneapolis or Rogers, AR office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The compensation range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. SPS provides the annualized compensation range inclusive of base salary and annualized commission target for this role.

The total annualized on-target compensation range for this position is $70,000- $90,000 CAD/US. Actual compensation will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply on spscommerce.wd108.myworkdayjobs.com About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage the customer lifecycle by aligning with strategic goals and building strong relationships with key stakeholders. They are responsible for driving product adoption, managing revenue recovery, and identifying expansion opportunities to increase contract value.

Requirements

Candidates must have a bachelor's degree or equivalent experience, with at least 2 years in Customer Success or 3-5 years in professional business roles. Proficiency in SaaS environments and the ability to engage with C-level executives are essential requirements for this position.

Skills

Customer success management
SaaS
Relationship building
Strategic planning
Revenue recovery
Account management
Sales
Executive business reviews
Communication
Presentation
Time management
Data analysis
Supply chain management
Cross-selling
Forecasting

Benefits

Health insurance
Well-being support
Financial security programs

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Supply Chain Management
Cloud-based solutions
Retail
Account Management
Revenue Recovery
Strategic Planning
Business Development
Cross-selling
Forecasting
Executive Business Reviews
Relationship Management
Customer Adoption
Hybrid Work
Enterprise

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Work requirements

Jobs in Canada