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Added 11 days ago
Reception - Concierge
Amica Senior Lifestyles
Markham, ON
As the Concierge, you are the first point of contact for all residents, families, and team members. With each interaction, you will create a positive and welcoming environment for everyone,…
Added 11 days ago
Reception - Concierge
Amica Senior Lifestyles
Markham, ON
As the Concierge, you are the first point of contact for all residents, families, and team members. With each interaction, you will create a positive and welcoming environment for everyone,…
Added 11 days ago
Reception - Concierge
Amica Senior Lifestyles
Oakville, ON
As the Concierge, you are the first point of contact for all residents, families, and team members. With each interaction, you will create a positive and welcoming environment for everyone,…
Added 11 days ago
Office Manager
Sienna Senior Living
Tillsonburg, ON
Full-time
Responsible for managing and administering the reception / concierge functions within the Retirement Residence (see the Receptionist / Concierge Job Description). In the absence of a…
Added 1 month ago
Office Services Assistant
McMillan LLP
Ottawa, ON
Full-time
…maintenance and other related services. In addition, you’ll provide Reception coverage, support the Hospitality Concierge Services team with event setups and perform Audio Visual support as…
Added 1 month ago
Senior Account Executive - Canada
Marriott
Mississauga, ON
Full-time
Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).
Added 24 days ago
Lead Customer Service Associate
SPS
Toronto, ON
Full-time
…digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support…
Added 24 days ago
Client Services Associate
SPS
Toronto, ON
Full-time
…functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light…
Added 24 days ago
Lead Customer Service Associate
SPS North America
Toronto, ON
…digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support…
Added 24 days ago
Client Services Associate
SPS North America
Toronto, ON
…functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light…
Added 8 days ago
Concierge
Shannex Incorporated
Halifax, NS
Full-time
Maintain the concierge and reception desk in accordance with Allbright brand and service standards.
Added 5 days ago
Guest Services & Reception Coordinator (18 month contract)
MAPLE LEAF LOUNGE
AB
Full-time
Experience in reception, guest services, hospitality, concierge services, corporate front desk operations, customer service, or office administration.
Added 17 days ago
Security Professional - Part Time Corporate Site
Allied Universal
Mississauga, ON
$21 CAD / hour
Part-time
Experience in corporate reception, front desk operations, concierge, hospitality, customer service, administration, access control, or visitor management is an asset.
Added 22 days ago
Workplace Services Professional, Central Business Services
Deloitte
Ottawa, ON
Full-time
…support. It includes jobs in the areas of procurement, mailroom, concierge, delivery and distribution, reception, hoteling resource management, and facilities management. The Workplace…
Added 1 month ago
Guest Services Manager
Germain Hôtels
Montreal, QC
Full-time
…efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and valet parking. He.she is willing to go to great lengths to…
Added 24 days ago
Customer Service Representative-EN
CAE
Montreal, QC
Full-time
Experience in hotel, hospitality, concierge, or high-volume reception environments.
Added 25 days ago
Customer Service Representative
CAE
Montreal, QC
Full-time
Experience in hotel, hospitality, concierge, or high-volume reception environments.
Added 1 day ago
Guest Service Supervisor
Germain Hôtels
Brossard, QC
Full-time
The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels…
Added 1 month ago
Guest service supervisor
Germain Hôtels
Baie-Saint-Paul, QC
Full-time
The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels…
Added 1 day ago
Day Concierge
Claibon Recruitment
London, ON
Full-time
This prestigious riverside residential development, situated in Rotherhithe, requires an immaculately Day Concierge to work on the main reception desk and take responsibility for the…
Added 24 days ago
Hybrid Concierge
Volunteer Success
Hamilton, ON
Full-time
technology charity reception cancer online program support cancer care concierge zoom
Added 2 months ago
Concierge Casual
COGIR Real Estate
Langley (District), BC · Langley, BC
Part-time
Reporting to the Executive Director, the Concierge is responsible for manning the front reception desk, responding to incoming calls and greeting Residents and guests in a warm and…
Added 2 months ago
Concierge Casual
Cogir Senior Living
Langley (District), BC · Renaissance Retirement Residence
Part-time
Reporting to the Executive Director, the Concierge is responsible for manning the front reception desk, responding to incoming calls and greeting Residents and guests in a warm and…
Added 2 months ago
Staff Assistant
Hines
Calgary, AB
Full-time
Ensure reception, meeting rooms, and common office areas remain organized, presentable, and reflective of the property's premium standards.
Added 1 month ago
Full-Time Bellperson-GCT
Great Canadian Entertainment
Toronto, ON
Full-time
Under the general direction of Manager, Concierge, this individual is responsible for greeting and providing a warm reception to all of our guests and assisting with luggage transportation…

SPS North America

Client Services Associate

Toronto, ON, Canada

Pay: $19 - $21 CAD
Working hours: 30 hours/week
Posting language: English
Posted: Aug 26, 2026

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Original job description

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Typical Work Schedule: Mondays to Fridays, 9:00AM - 6:00PM

Duties and Responsibilities:

Delivers 5-star customer service across all communication channels.
Handles all aspects of inbound/outbound mail and packages, including sorting, tracking, notifying recipients, and distributing deliveries.
Supports shipping/receiving operations and acts as the point of contact for mail/package inquiries.
Performs daily maintenance on office equipment and submits work orders as needed.
Services barista, pantry, kitchen, and meeting areas; assists with meeting room setups and light maintenance/cleaning tasks.
Coordinates office moves and ensures common areas are clean and well-stocked with supplies.
Assists with print/copy jobs and monitors equipment functionality.
Proactively takes on tasks during downtime and builds strong working relationships.
Maintains professionalism at all times and trains backup staff on procedures.
Handles sensitive inquiries with discretion and provides front desk/reception coverage when required.

Competencies:

Strong verbal and written communication skills.
Excellent customer service skills.
PC skills MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses ability to work independently and capable of completing projects.
Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements:

High School Diploma (or equivalent) required.
1+ years prior work experience preferred.
Ability to work assigned work hours determined by manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Physical Demands:

Approximately 50% of the time this position requires the below physical demands.

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$19 - $21 CAD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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More about this job

Responsibilities

The associate manages inbound and outbound mail, shipping operations, and office equipment maintenance to ensure smooth business service center functionality. They also provide front desk coverage, assist with meeting room setups, and maintain office supplies to support a professional workplace environment.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of prior work experience. Proficiency in MS Office, strong communication skills, and the ability to lift up to 60 lbs are required.

Skills

Customer service
Mail processing
Shipping and receiving
Office equipment maintenance
Communication skills
MS Office Suite
Organizational skills
Time management
Problem-solving
Front desk coverage
Inventory management
Meeting room setup
Attention to detail
Professionalism
Data entry

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Supplemental life insurance
Accident insurance
Critical illness
Hospital indemnity
Legal program
Identity theft protection
Pet discounts
Pet insurance
Group home and auto insurance
EAP
Short term disability
Life insurance
Education discounts
401k with matching
Entertainment discounts
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Mailroom
Shipping
Receiving
Office Support
Concierge
Reception
Facilities Maintenance
MS Office
Inventory
Logistics
Customer Service
Administrative
Operations
Print Services
Copying
Workplace Solutions
Business Support

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