Patient Navigator

PERMANENT FULL-TIME POSITION IN SQUAMISH VALLEY

CLOSES: Open Until Filled

Be Part of Something Meaningful

Are you passionate about helping people navigate complex health and social service systems while advocating for culturally safe, accessible care? Squamish Nation is seeking a Patient Navigator to join the Yúustway Health and Wellness team in Squamish Valley.

Yúustway Health and Wellness provides Squamish Nation members with quality, holistic care in a safe and respectful environment. Through primary care, public health, mental health and substance use supports, traditional wellness, community nursing, home care, and health promotion services, we empower community members with the tools and supports needed to live healthy lives from birth through Eldership.

As a Patient Navigator, you will play a key role in helping community members and their families understand and access health, wellness, and social services. Working alongside Primary Care, Public Health, and community partners, you will provide navigation support, care coordination, advocacy, and resource connection to help ensure individuals receive timely, culturally safe, and appropriate care.

This role is integral to strengthening connections between community members and the services they need. You will help reduce barriers to care, support coordination across multiple providers and organizations, and contribute to improving the overall healthcare experience for Squamish Nation members. Through a culturally safe, trauma-informed, strengths-based, and community-centred approach, you will help advance health equity and support positive outcomes for individuals, families, and the broader community.

What You’ll Do

• Provide individualized health system navigation and support to community members and their families.

• Connect community members with appropriate Squamish Nation programs, healthcare services, community agencies, and external service providers.

• Support individuals and families in understanding healthcare processes and available resources.

• Coordinate referrals, follow-up activities, and transitions between services to promote continuity of care.

• Collaborate with Primary Care, Public Health, Home and Community Care, Health Benefits, and other Nation departments to support integrated service delivery.

• Participate in interdisciplinary care discussions and coordinate supports across multiple service providers.

• Build and maintain relationships with health authorities, hospitals, specialty care providers, community agencies, and partner organizations.

• Identify and document recurring barriers, service gaps, and system challenges impacting community members.

• Contribute to advocacy and quality improvement initiatives that enhance access, cultural safety, and community member experience.

• Support mental health and substance use navigation by connecting individuals to appropriate services and resources.

• Assist with the planning and coordination of community health initiatives, wellness programming, workshops, and health promotion activities.

• Maintain accurate records, reports, and documentation while supporting program evaluation and service improvement activities.

What We’re Looking For

• Diploma or degree in a health, social services, or related discipline such as Nursing, Social Work, Community Health, Indigenous Health, Mental Health and Substance Use, Health Sciences, or Human Services.

• An equivalent combination of education, experience, community knowledge, and demonstrated health system navigation expertise may be considered.

• 2–3 years of related experience in healthcare, community health, social services, Indigenous health, system navigation, care coordination, or a related field.

• Demonstrated knowledge of healthcare systems, community resources, referral pathways, and service navigation.

• Experience supporting individuals and families with complex health, social, or service navigation needs.

• Knowledge of mental health, substance use, harm reduction, and trauma-informed approaches.

• Experience working collaboratively with multidisciplinary teams and external partners.

• Experience working with Indigenous communities and an understanding of Indigenous health and cultural safety is strongly preferred.

• Strong communication, relationship-building, and advocacy skills.

• Excellent organization, documentation, and time management abilities.

• Ability to maintain confidentiality and manage sensitive information with professionalism and integrity.

• Experience with Electronic Medical Records is considered an asset.

• Knowledge and understanding of Sḵwx̱wú7mesh Úxwumixw history, culture, customs, lands, and People.

Why Work With Us

• Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging)
• Professional Growth – We invest in our people with training, mentorship, and career development 
• Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity.

As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.

Salary: $57,990 - $81,186

Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.

Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.

Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose