Quality Improvement Specialist

PERMANENT FULL-TIME POSITION ON THE NORTH SHORE

CLOSES: Open Until Filled

Be Part of Something Meaningful

Join Ayás Mén̓men Child & Family Services as a Quality Improvement Specialist and help strengthen programs, services, and practices that support the wellness of Sḵwx̱wú7mesh children, youth, individuals, and families.

Grounded in Squamish values, teachings, and culturally safe practices, Ayás Mén̓men is committed to delivering high-quality, evidence-informed services that promote healing, wellness, belonging, and community well-being. Through continuous quality improvement, accreditation, evaluation, and service enhancement initiatives, this role plays a key part in ensuring programs remain effective, accountable, and responsive to community needs.

Reporting to the Senior Manager, Quality Improvement, the Quality Improvement Specialist leads and supports quality improvement, accreditation, evaluation, and service enhancement initiatives across Ayás Mén̓men Child & Family Services. Working collaboratively with staff, leadership, Elder Advisors, Traditional Knowledge Keepers, and community partners, you will help strengthen practice standards, support continuous learning, and advance culturally grounded service excellence.

What You’ll Do

• Lead and support continuous quality improvement and accreditation initiatives across Ayás Mén̓men programs.
• Collaborate with Elders and Traditional Knowledge Keepers to integrate Squamish values, teachings, language, and cultural perspectives into quality improvement practices.
• Coordinate accreditation activities, self-assessments, and service enhancement initiatives.
• Develop and continuously improve quality frameworks, practice standards, tools, and resources.
• Review and update policies, procedures, and practice standards to strengthen service delivery and identify opportunities for improvement.
• Design and conduct program and service evaluations, including outcome measurement and reporting.
• Develop and deliver staff orientation, training, workshops, and learning opportunities.
• Build strong partnerships with staff, leadership, community partners, and regulatory bodies.
• Monitor legislation, regulations, standards, and emerging best practices relevant to People Services programs.
• Support data collection, analysis, reporting, and service improvement activities.
• Support the use of Microsoft 365, SharePoint, Forms, Teams, Power BI, and other tools that promote collaboration and quality improvement.
• Support organizational change initiatives and contribute to ongoing service excellence across Ayás Mén̓men Child & Family Services.

What We’re Looking For

• Bachelor's Degree in Social Work, Public Administration, Health Sciences, or a related field.
• Training in quality improvement methodologies such as Lean, Six Sigma, or equivalent.
• 5-7 years of progressive experience in quality assurance, program evaluation, accreditation, or continuous improvement within child and family services or a related field.
• Knowledge of BC childcare regulations, youth services standards, and MCFD guidelines.
• Experience supporting accreditation processes and regulatory compliance initiatives.
• Experience developing policies, procedures, and training materials.
• Strong project management, facilitation, and organizational skills.
• Excellent analytical, communication, and relationship-building abilities.
• Demonstrated ability to manage multiple priorities and deadlines.
• Advanced proficiency with Microsoft 365 and data management systems.
• Experience working with Indigenous communities or within a culturally grounded organization is strongly preferred.
• Knowledge and understanding of Skwxwú7mesh Úxwumixw history, culture, customs, land, and People is preferred.

Why Work With Us

• Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging)
• Professional Growth – We invest in our people with training, mentorship, and career development 
• Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity.

As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.

Salary: $80,026 - $120,040

Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.

Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.

Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose