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SRCHC

Medical Secretary

Toronto, ON, M4M 3P3, Canada

Salary Range: $48,838 - $51,935 · Full-time

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Job details

Pay: Salary Range: $48,838 - $51,935
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Medical Secretary

Full-Time, Regular Position

Salary Range: $48,838 - $51,935

Benefits include:

Extended Health and Dental benefits including Life, AD&D and LTD
Healthcare of Ontario Pension Plan (HOOPP)
Employee Assistance Program (EAP)
Paid time off (vacation, sick and personal days)
Professional development time and funds

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

This position provides reception and clerical support to the staff and programs of South Riverdale Community Health Centre and is responsible for receiving Centre clients and guests. Duties include making appointments, monitoring clinician schedules and providing general administrative support to the members of the Clinical team using an electronic health record. Some evening and weekend work will be required, in addition to working onsite.

Responsibilities:

Provide reception services for clinicians including communicating with clients, answering incoming calls and directing calls accordingly
Respond to general enquires, acquiring services for clients (e.g. taxis, referrals to other agencies) and providing information to the public and other agencies regarding services
Screen clients’ calls; make appropriate appointments for clinical services
Arrange referrals with external services (e.g. x-rays, ECG’s, and prescription renewals) as directed
Provide intake and registration of new clients following established protocols
Provide administrative support for intakes of clients receiving allied support services within the centre
Book appointments for all clinical patients using electronic health record
Respond to the administrative needs of the clinical staff by providing computer work, photocopying, faxing and filing tasks
Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests
Open and distribute mail accordingly
Prepare new client charts, retrieve and file charts for clinicians
Work collectively to manage client waitlists for programs and services
Ensure client records and files are accurate and current
Update medical record system with appropriate information as needed
All other duties as required

Qualifications:

University, College and/or medical administrative education
Minimum 1 year of experience as a medical secretary or administrative assistant in a clinical or social service related environment preferred
Knowledge of community, the health sector including primary care and community health centres
Demonstrated experience working with populations who are marginalized, and may have experienced issues of substance use, homelessness, etc., and who may have difficulty accessing primary health care
A strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs
Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others
Ability to work effectively independently and in a multi-disciplinary team environment
Proven ability to prioritize and multi-task with simultaneous attention to detail
Excellent interpersonal skills in dealing with the public
Ability to assist people in a mature, friendly and helpful manner
Excellent oral and written communication skills
Strong organizational skills
Ability to be flexible and a self-starter
Proficiency in the use of computer technology and various software applications in particular an electronic health record
Knowledge of a second language an asset

Police clearance documentation will be required for employment
Proof of double COVID-19 vaccination status will be required for employment

This posting is for an existing vacancy.

The deadline for internal applicants is November 6, 2026, 2026 at 11:59 p.m.

The deadline for external applicants is November 13, 2026, 2026 at 11:59 p.m.

No faxes, phone calls, or requests to meet please.

This is a bargaining unit position with CUPE Local 5399.

SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.

SRCHC encourages applicants who are Black, Indigenous and Racialized and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.

SRCHC does not utilize artificial intelligence (AI) for screening, assessing, or selecting applications. All hiring decisions are made by human reviewers.

SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

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More about this job

Responsibilities

The Medical Secretary provides reception and clerical support, including managing appointments, monitoring clinician schedules, and maintaining electronic health records. They are also responsible for client intake, administrative tasks, and ensuring the security of the facility during opening and closing procedures.

Requirements

Candidates must have a university, college, or medical administrative education and at least one year of experience in a clinical or social service environment. Proficiency in computer technology and electronic health records is required, along with a commitment to diversity, equity, and accessibility.

Skills

Medical reception
Clerical support
Electronic health records
Appointment scheduling
Client intake
Administrative support
Data entry
Communication
Multi-tasking
Organizational skills
Interpersonal skills
Attention to detail
Conflict resolution
Computer proficiency

Benefits

Extended health benefits
Dental benefits
Life insurance
AD&D insurance
LTD insurance
Healthcare of Ontario Pension Plan (HOOPP)
Employee Assistance Program (EAP)
Paid time off
Professional development time and funds

Visa sponsorship

Not detected in the job text

Keywords

Medical Secretary
Healthcare
Administrative Assistant
Electronic Health Record
Reception
Clinical Support
Client Intake
Health Equity
Community Health
Primary Care
Scheduling
Data Management
CUPE Local 5399
Non-profit
Social Services
Patient Records
Office Administration
Referrals
Diversity and Inclusion
Public Relations

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