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SRS Distribution Inc.

Customer Service Representative

Maple, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Position Purpose:

The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided.

Key Responsibilities:

Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices. Greet customers warmly and determine problems, orders, or other reasons for calling.
Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information. Take orders at the sales counter and or over the phone.
Ability to use company computer systems for order entry.
Complete sales orders and tender cash sales.
Develop product knowledge to assist customers with purchases.
Ensure the showroom is clean and properly stocked.

Minimum Education:

High school diploma or GED equivalent.

Minimum Qualifications:

Ability to self -manage, show initiative and be comfortable meeting the public. Be a team player, demonstrate attention to detail and have good organizational skills.
Exceptional computer skills.
Ability to self-manage, show initiative and be proactive. Communicate professionally, both verbally and in writing to coworkers and customers. Occasionally, will move about inside the office to access files, office machinery, etc.
Must be able to operate basic office machinery.
Must be able to communicate with team and management and be able to exchange accurate information in these situations.
Constantly working in office environment
Must be able to multitask.
Must be able to receive and analyze financial information.
Must be able to quickly communicate solutions if problems occur.
Must be able to demonstrate a high degree of sound judgement.

Job Location: GMS Family of Locations - Maple10445 Keele Street Maple, ON L6A 3Y2

‎

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

‎

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

‎

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

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More about this job

Responsibilities

The customer service representative is responsible for providing exceptional service, managing customer orders, and maintaining a clean and stocked showroom. They must communicate professionally with customers and staff while utilizing company systems for order entry and sales processing.

Requirements

Candidates must possess a high school diploma or GED equivalent and demonstrate strong organizational and computer skills. The role requires the ability to multitask, show initiative, and work effectively within a fast-paced office environment.

Skills

Customer service
Order entry
Communication
Computer systems
Product knowledge
Sales support
Attention to detail
Organizational skills
Multitasking
Financial information analysis
Problem solving
Sound judgement
Self-management
Teamwork
Office machinery operation

Benefits

Competitive pay
Discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Company-paid life insurance
Short-term disability
Long-term disability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Entry
Sales Counter
Building Materials
Drywall Industry
Showroom Management
Inventory Management
Communication
Data Entry
Financial Analysis
Office Machinery
Multitasking
Problem Solving
Teamwork
Initiative
Professionalism
Background Check
Drug Screen
EEO

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