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SRS Distribution Inc.

Customer Service Representative/Dispatch

Owen Sound, ON, Canada

Pay: The (range of) compensation for this position is $43,200.00 to $50,100.00Job Location: GMS Family of Locations - Owen Sound1875 16th Avenue E Owen Sound, ON N4K 5N3
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Purpose:

The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided.

Key Responsibilities:

Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices. Greet customers warmly and determine problems, orders, or other reasons for calling.
Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information. Take orders at the sales counter and or over the phone.
Ability to use company computer systems for order entry.
Complete sales orders and tender cash sales.
Develop product knowledge to assist customers with purchases.
Ensure the showroom is clean and properly stocked.

Dispatch Key Responsibilities

Coordinate the delivery team.
Tracking and communicating delivery information to operations, warehouse, delivery teams and customers.
Work with other team members to ensure delivery success.
Inventory management.
Document and report on required metrics and activities.
Communicate issues and successes to superiors in a timely manner.
Communicate all information and instructions respectfully.
Assist with loading and unloading trucks in the warehouse when needed.
Assist with deliveries at job sites when needed.
Act as an ambassador of the company with all employees and customers
Follow all regulations, company policies, and procedures.
Other duties as assigned.

Minimum Education:

High school diploma or GED equivalent.

Minimum Qualifications:

Ability to self -manage, show initiative and be comfortable meeting the public. Be a team player, demonstrate attention to detail and have good organizational skills.
Exceptional computer skills.
Ability to self-manage, show initiative and be proactive. Communicate professionally, both verbally and in writing to coworkers and customers. Occasionally, will move about inside the office to access files, office machinery, etc.
Must be able to operate basic office machinery.
Must be able to communicate with team and management and be able to exchange accurate information in these situations.
Constantly working in office environment
Must be able to multitask.
Must be able to receive and analyze financial information.
Must be able to quickly communicate solutions if problems occur.
Must be able to demonstrate a high degree of sound judgement.

The (range of) compensation for this position is $43,200.00 to $50,100.00Job Location: GMS Family of Locations - Owen Sound1875 16th Avenue E Owen Sound, ON N4K 5N3

SRS Distribution Inc., including all its subsidiaries, is committed to providing equal employment. All employment decisions are made without regard to any ground protected by applicable human rights legislation, including but not limited to race, colour, sex, gender, identity or expression, pregnancy, sexual orientation, age (except as provided by law), religion, ethnic or national origin, or disability.

If you require an accommodation during any stage of the recruitment process due to a disability, please contact Human Resources at 855.556.3221, or by email at: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

Employment offers may be contingent upon successful completion of a background check that could include a criminal reference check with law enforcement authorities, a verification of your academic credentials and an employment verification with former employers, as permitted by law.

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, Group RRSP, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Benefits

Competitive salaries for all team members paid weekly

401(k) Retirement Plan with company matching

Employee Stock Purchase Program

Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays

Paid Parental Leave, Adoption Assistance Program

Medical, Dental and Vision Benefits

Flexible and Dependent Care Spending Accounts

Company paid Life insurance and Short-Term Disability

Additional Life Insurance and Long-Term Disability also offered

Mental, Physical and Emotional Well-Being Programs for Employees and Families

Wellness Program and Safety Program with Bonuses for our Drivers

Employee Referral Bonus Program

Apply About employer

More about this job

Responsibilities

Provide customer service in person, by phone, and in writing; take and enter orders, process cash sales, develop product knowledge, and maintain the showroom. Coordinate deliveries and communicate delivery information, manage inventory and reporting, and assist with warehouse loading or job-site deliveries when needed.

Requirements

A high school diploma or GED is required. Candidates should be self-directed, proactive, organized, detail-oriented, comfortable working with the public, proficient with computers, able to multitask, and able to communicate professionally and exercise sound judgment.

Skills

Customer Service
Dispatch Coordination
Order Entry
Cash Handling
Product Knowledge
Inventory Management
Delivery Tracking
Written Communication
Verbal Communication
Computer Skills
Organization
Attention to Detail
Multitasking
Problem Solving
Teamwork
Sound Judgment

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Wellness Benefits
Group RRSP
Employee Stock Purchase Program
Paid Holidays
Paid Vacation
Paid Sick Time
Paid Volunteer Day
Paid Birthday Leave
Paid Floating Holidays
Paid Parental Leave
Adoption Assistance
Flexible Spending Accounts
Dependent Care Spending Accounts
Mental, Physical, and Emotional Well-Being Programs
Driver Safety Program Bonuses
Employee Referral Bonus
Professional Growth Opportunities
Development and Training Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Dispatch
Wholesale Building Materials
Drywall Industry
Order Entry
Sales Orders
Cash Sales
Product Knowledge
Showroom Maintenance
Delivery Coordination
Delivery Tracking
Warehouse Operations
Loading and Unloading
Job-Site Deliveries
Inventory Management
Metrics Reporting
Customer Communication
Computer Systems
Teamwork
Organization
Attention to Detail
Multitasking
Problem Solving
Financial Information
Safety Regulations

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