Business Support Specialist

SSA Marine Canada Ltd. is a diversified and integrated group of marine logistics companies committed to the success of our people, our customers, and our communities, to sustain and grow Canada’s trade economy for the benefit of all Canadians. Our role in Canada’s supply chain is essential. It’s a responsibility and a privilege, one that inspires us to deliver expert solutions that help move cargo and people across the globe for our customers reliably, safely, and professionally.

SSA Marine is seeking a Business Support Specialist to join our Canada Place team. This full-time, permanent position is based out of our office in Vancouver and reports to the General Manager.

The Position

The Business Support Specialist provides advanced business, administrative and data support to Vancouver Cruise Operations, working closely with the operational leadership team, Principal, Business Intelligence and General Manager. The position regularly works with confidential and sensitive information and requires a high level of discretion, judgment and confidentiality.

You will be part of a motivated and diverse team and will have a high degree of interaction with all employees throughout the organization.

Responsibilities & Activities

• Collect, consolidate, and maintain operational, financial, labour, customer, and vessel data from multiple sources.
• Prepare and maintain recurring reports, dashboards, scorecards, trackers, and management summaries.
• Support data analysis, trend identification, variance reviews, and presentation development for business planning and performance reporting.
• Maintain reporting calendars, data definitions, source files, and documentation to ensure reporting accuracy and continuity.
• Coordinate monthly, seasonal, and year-end reporting processes, including data reconciliation and performance metrics.
• Provide senior administrative support to the Cruise Operations management team, including meeting coordination, documentation, and action tracking.
• Maintain confidential business records, contracts, procedures, and shared information repositories.
• Develop and maintain spreadsheets, databases, templates, and tracking tools while supporting system implementations and process improvements.
• Document workflows, reporting requirements, data sources, and standard operating procedures to improve operational consistency.
• Coordinate and maintain the Canada Place cruise vessel berthing schedule, including berth requests, schedule changes, stakeholder communications, and record management.
• Assist with port pass, dispatch, dock, and terminal operations activities as required.

Qualifications & Skills

The ideal candidate is highly organized, analytical, and detail-oriented, with strong proficiency in spreadsheets and data management. They are comfortable working independently, managing multiple priorities, coordinating across teams, and delivering accurate, timely results in a dynamic and fast-paced operational environment.

The qualifications and skills to be successful in this position include:

• Minimum two years of administrative, data support, operations, or related experience; cruise, marine, transportation, or terminal operations experience is an asset.
• Advanced proficiency in Microsoft Excel, Microsoft Office, Adobe Creative Cloud, Power BI, Power Apps, and Dataverse for reporting, analysis, and information management.
• Strong organizational, multitasking, prioritization, time management, problem-solving, and attention-to-detail skills with a commitment to accuracy and timely project completion.
• Excellent written, verbal, and interpersonal communication skills, with the ability to build effective relationships across teams and external stakeholders.
• Ability to work independently in a fast-paced, unionized operational environment, manage confidential information, adapt to changing priorities, support terminal operations, and work flexible schedules including weekends, holidays, and early-morning shifts.

Benefits of Working with SSA Marine

• A compensation package which includes extended health & dental benefits.
• Access to learning and professional development opportunities to support you and your career development.
• Wellness and Employee Assistance programs.
• Enjoy a company culture that is steeped in care for employees and where community and diversity, equity and inclusion are valued.

To Apply

If you are looking to broaden your horizon and are committed to making a difference, we’d like to meet you.

As part of our hiring process, we use the Predictive Index Behavioural Assessment to better understand how your natural work style aligns with the role and our company culture. While we encourage applicants to complete the assessment, it is not a mandatory requirement to apply for any open roles. The assessment takes only 10-15 minutes to complete and has no right or wrong answers - just be yourself!

Please follow this link to complete the assessment: PI Assessment

To learn more about our operations and company culture, mission, and vision, please view our website at www.ssamarine.ca 

At SSA Marine, we acknowledge that certain applicants may bring unique expertise and skills that warrant consideration for a salary beyond the specified range. In exceptional situations, we are open to discussing such cases.

SSA Marine is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply.

Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.