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Added 2 hours ago
FW
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Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…

SSENSE

Gestionnaire adjoint·e, Ventes clients en-ligne // Associate Manager, Online Client Sales

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 16, 2026

Original job description

English section of this bilingual listing.

About Us:

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the Role:

The Associate Manager of Client Sales leads a team of Online Personal Stylists who cater to a growing portfolio of top-tier online customers. You are accountable for achieving sales targets while ensuring an exceptionally high level of service and creating a positive work environment with their team. You will play a key role in building the future of Personal Shopping by scaling and coaching the team through constant innovation.

What You Will Do:

Coach and train a team of Online Personal Stylists on sales and clienteling techniques in order to meet sales targets.
Organize sales activities and recommend strategies to the team to increase sales at the client, stylist or team level.
Support on team wide sales and clienteling initiative, including product knowledge trainings, promotion planning,client accesses and gifting, and sales incentives to keep the team up-to-date on the latest trends and selling opportunities.
Masterfully handle all tools and processes, including complex VIP customer requests and act as an escalation point for direct reports and client complaints.
Identify opportunities, surface customer and trends insights and initiate and lead mid-size projects to help the growth and success of the Personal Shopping program.

Qualifications:

Bachelor’s Degree in Fashion, Business, or a related field.
Minimum of 4 years of experience in retail with a proven track record of achieving sales targets.
Minimum of 2 years of experience leading sales teams, ideally as a Store or Assistant Manager.
In-depth knowledge of the luxury industry, including market trends, brands, and styling.
Computer-savviness (Google Suite/Microsoft Office) and excellent communication skills in English and French.

What Sets You Apart:

Strong leadership skills and an entrepreneurial mindset.
Detail-oriented and articulate with excellent organizational and problem-solving skills.
Natural ability to build trusting relationships with both clients and peers.
Ability to lead by example and mentor employees to achieve professional goals.
Proven ability to work efficiently to meet deadlines while delivering high-level customer service.

Why Join Us:

Extended health and dental benefits, including comprehensive mental health programs and coverage.
Parental top up program.
Generous employee discount on ssense.com.
Access to telemedicine and employee and family assistance program.
Savings and retirement plan matching contributions.
Gender Affirmation Coverage.
Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

Read the full bilingual original

À propos de nous :

SSENSE est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers.

Avec une moyenne de 100 millions de visites mensuelles sur le site, SSENSE a été saluée par la critique, à la fois pour son modèle de commerce numérique et pour sa production de contenu culturel.

À propos du poste :

En tant que Gestionnaire adjoint·e, Ventes clients, vous dirigerez une équipe de stylistes personnels en ligne dédiés à un portefeuille croissant de clients haut de gamme. Vous serez responsable de l'atteinte des objectifs de vente tout en garantissant un niveau de service exceptionnel et en favorisant un environnement de travail positif au sein de votre équipe. Vous jouerez un rôle clé dans l'évolution du shopping personnalisé en développant et en encadrant l'équipe à travers une innovation constante.

Ce que vous ferez :

Encadrer et former une équipe de stylistes personnels en ligne sur les techniques de vente et de clienteling afin d'atteindre les objectifs commerciaux.
Organiser les activités de vente et recommander des stratégies à l'équipe pour augmenter le chiffre d'affaires au niveau du client, du styliste ou de l'équipe globale.
Soutenir les initiatives de vente et de relation client à l'échelle de l'équipe, incluant les formations sur la connaissance des produits, la planification des promotions, les accès exclusifs et cadeaux clients, ainsi que les programmes d'incitation aux ventes.
Maîtriser parfaitement les outils et processus, incluant la gestion des demandes complexes des clients VIP, et agir comme point d'escalade pour les rapports directs et les plaintes des clients.
Identifier les opportunités, faire remonter les analyses sur les tendances et les clients, et diriger des projets d'envergure moyenne pour favoriser la croissance et le succès du programme de shopping personnalisé.

Qualifications :

Baccalauréat en mode, en administration des affaires ou dans un domaine connexe.
Minimum de 4 ans d'expérience dans le commerce de détail avec une réussite démontrée dans l'atteinte des objectifs de vente.
Minimum de 2 ans d'expérience en gestion d'équipes de vente (idéalement comme gérant·e de magasin ou assistant·e gérant·e).
Connaissance approfondie de l'industrie du luxe, incluant les tendances du marché, les marques et le stylisme.
Aisance informatique (Suite Google / Microsoft Office) et excellentes compétences en communication en français et en anglais. L’anglais est requis afin de pouvoir offrir un service à nos clients basés à l’extérieur du Québec.

Ce qui vous distingue :

Fortes compétences en leadership et un esprit entrepreneurial.
Souci du détail, aisance à l'oral et à l'écrit, avec d'excellentes capacités d'organisation et de résolution de problèmes.
Capacité naturelle à établir des relations de confiance avec les clients et les collègues.
Capacité à prêcher par l'exemple et à agir comme mentor auprès des employés pour les aider à atteindre leurs objectifs professionnels.
Capacité démontrée à travailler efficacement pour respecter les échéances tout en offrant un service client de haut niveau.

Pourquoi nous rejoindre :

Prestations complémentaires en matière de santé et de soins dentaires, y compris des programmes et une couverture complets en matière de santé mentale.
Programme de complément parental.
Généreuse réduction pour les employé·e·s sur le ssense.com.
Accès à la télémédecine et au programme d'aide aux employé·e·s et aux familles.
Contributions équivalentes aux régimes d'épargne et de retraite.
Couverture de l'affirmation des genres.
Possibilité de travailler avec des technologies de pointe et une équipe innovante qui repousse les limites de la technologie.

SSENSE est un employeur qui souscrit au principe de l'égalité des chances. Nous célébrons la diversité et nous nous engageons à créer un environnement inclusif pour tous les employés. Si vous avez besoin d'aménagements particuliers, faites-le nous savoir. Nous ferons de notre mieux pour vous satisfaire !

About Us:

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the Role:

What You Will Do:

Coach and train a team of Online Personal Stylists on sales and clienteling techniques in order to meet sales targets.

Organize sales activities and recommend strategies to the team to increase sales at the client, stylist or team level.

Support on team wide sales and clienteling initiative, including product knowledge trainings, promotion planning,client accesses and gifting, and sales incentives to keep the team up-to-date on the latest trends and selling opportunities.
Masterfully handle all tools and processes, including complex VIP customer requests and act as an escalation point for direct reports and client complaints.
Identify opportunities, surface customer and trends insights and initiate and lead mid-size projects to help the growth and success of the Personal Shopping program.

Qualifications:

Bachelor’s Degree in Fashion, Business, or a related field.
Minimum of 4 years of experience in retail with a proven track record of achieving sales targets.
Minimum of 2 years of experience leading sales teams, ideally as a Store or Assistant Manager.
In-depth knowledge of the luxury industry, including market trends, brands, and styling.
Computer-savviness (Google Suite/Microsoft Office) and excellent communication skills in English and French.

What Sets You Apart:

Strong leadership skills and an entrepreneurial mindset.
Detail-oriented and articulate with excellent organizational and problem-solving skills.
Natural ability to build trusting relationships with both clients and peers.
Ability to lead by example and mentor employees to achieve professional goals.
Proven ability to work efficiently to meet deadlines while delivering high-level customer service.

Why Join Us:

Extended health and dental benefits, including comprehensive mental health programs and coverage.
Parental top up program.
Generous employee discount on ssense.com.
Access to telemedicine and employee and family assistance program.
Savings and retirement plan matching contributions.
Gender Affirmation Coverage.
Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

Apply About employer

More about this job

Responsibilities

Lead and coach a team of online personal stylists to achieve sales targets while maintaining high service standards. Manage VIP client requests, analyze market trends, and execute sales strategies to drive program growth.

Requirements

Requires a bachelor's degree in fashion, business, or a related field. Candidates must have at least 4 years of retail experience and 2 years of sales team management experience.

Skills

Sales management
Team leadership
Clienteling
Luxury retail
Styling
Coaching
Mentoring
Project management
Strategic planning
Customer service
Problem solving
Communication
Google Suite
Microsoft Office
Trend analysis

Benefits

Health insurance
Dental insurance
Mental health programs
Parental top up program
Employee discount
Telemedicine
Employee and family assistance program
Savings and retirement plan matching
Gender affirmation coverage

Visa sponsorship

Not detected in the job text

Keywords

Luxury industry
E-commerce
Personal shopping
Sales targets
Clienteling
Retail management
Team coaching
VIP services
Market trends
Google Suite
Microsoft Office
Project management
Entrepreneurial mindset
Fashion
Business administration

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