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SSENSE

Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 2, 2026

Original job description

English section of this bilingual listing.

About Us:

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the Role:

As the Senior Manager, Technical Product Management, you will govern the virtual value chain that powers the global SSENSE platform, managing the digital lifecycle of products from brand data integration to the final customer care experience. You will serve as the functional owner of our core virtual planning, sales, and creative capabilities, ensuring our digital inventory framework is highly accurate, scalable, and resilient.

By bridging the gap between technical design and commercial intent, you will drive the strategic roadmap for our end-to-end global network operations. This is a pivotal leadership role designed for a forward-thinking expert ready to scale world-class fashion e-commerce operations.

What You Will Do:

Functional mastery of the virtual suite (Planning Tools, Merch Engines, and Creative & Marketing Platforms); deep understanding of procurement and creative systems supporting Available to Sell and supplier management.
Oversee Value Chain Performance: Monitor the end-to-end flow of virtual assets, ensuring digital continuity, mitigating systemic disruptions (inventory mismatches), and leading performance reviews in executive forums.
Drive Cross-Functional Roadmaps: Partner with Merchandising, Marketing, Engineering, and Supply Chain leadership to translate strategic Sales & Operations Planning (S&OP) into multi-year technical designs.
Lead & Mentor Talent: Manage a specialized team of digital operations experts, fostering a collaborative environment that connects technical product design with front-line commercial execution.
Manage Vendors & Governance: Oversee critical vendor relationships, lead RFIs/RFPs, and negotiate renewals to optimize cost control in partnership with Supply Chain Engineering.

Qualifications:

Bachelor’s degree in Business Technology, Information Systems, Computer Science, Industrial Engineering, or a related field (MBA preferred).
7 years in digital operations, omnichannel retail technology, or customer experience engineering, ideally within high-growth e-commerce.
Minimum of 5 years of experience managing high-performing teams and successfully influencing executive-level change management.
Proven experience as a functional owner for complex digital execution software (Assortment Planning, Marketing and Merchandising Platforms)
Robust knowledge of global digital landscapes, international procurement and assortment planning, and industry standards for supplier management.
Professional Product Management Certification and a Six Sigma Green Belt are required (Black Belt, PMP, or Scrum Master certifications are highly desirable).

What Sets You Apart:

Strategic & Holistic Vision: You don't just see data; you understand how upstream planning choices ripple downstream to impact customer care and brand reputation.
Analytical Problem Solver: You run toward systemic digital disruptions, possessing a natural ability to diagnose complex technical glitches and implement lasting, process-based solutions.
Executive Presence: You are a compelling communicator who can translate intricate virtual infrastructure challenges and complex CX metrics into clear, actionable insights for senior leadership.
The Ultimate Bridge-Builder: You possess exceptional stakeholder management skills, easily aligning disparate worlds--from technical developers and engineers to creative marketers and buyers.

Why Join Us:

Extended health and dental benefits, including comprehensive mental health programs and coverage.
Parental top up program.
Generous employee discount on ssense.com.
Access to telemedicine and employee and family assistance program.
Savings and retirement plan matching contributions.
Gender Affirmation Coverage.
Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

Read the full bilingual original

English version will follow below

À propos de nous :

SSENSE est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers.

Avec une moyenne de 100 millions de visites mensuelles sur le site, SSENSE a été saluée par la critique, à la fois pour son modèle de commerce numérique et pour sa production de contenu culturel.

À propos du poste :

En tant que gestionnaire principal·e, Gestion de produits techniques, vous piloterez la chaîne de valeur virtuelle qui propulse la plateforme mondiale de SSENSE. Vous gérerez le cycle de vie numérique des produits, de l'intégration des données de marque jusqu'à l'expérience finale du service client. Vous agirez à titre de responsable fonctionnel·le de nos capacités fondamentales en planification virtuelle, ventes et création, en veillant à ce que notre cadre d'inventaire numérique soit hautement précis, évolutif et résilient.

En jetant des ponts entre la conception technique et les objectifs commerciaux, vous piloterez la feuille de route stratégique de nos opérations de réseau mondial de bout en bout. Il s'agit d'un rôle de leadership charnière, conçu pour un·e expert·e avant-gardiste prêt·e à propulser des opérations de commerce électronique de mode de classe mondiale à grande échelle.

Ce que vous ferez :

Concevoir la stratégie virtuelle : Définir et déployer l'empreinte virtuelle mondiale (Global Virtual Footprint) en dirigeant la conception fonctionnelle des capacités clés, telles que l'outil de planification de l'assortiment (Assortment Planning Tool) et le moteur de marchandisage (Merch Engine).
Superviser la performance de la chaîne de valeur : Assurer le suivi du flux de bout en bout des actifs virtuels, garantir la continuité numérique, atténuer les perturbations systémiques (écarts d'inventaire) et animer les revues de performance lors des forums de direction.
Piloter les feuilles de route interfonctionnelles : Collaborer avec les équipes de direction du marchandisage, du marketing, de l'ingénierie et de la chaîne d'approvisionnement pour traduire la planification stratégique des ventes et des opérations (S&OP) en architectures techniques pluriannuelles.
Diriger et accompagner les talents : Encadrer une équipe spécialisée d'expert·e·s en opérations numériques, en favorisant un environnement collaboratif qui relie la conception technique des produits à l'exécution commerciale sur le terrain.
Gérer les partenaires d'affaires et la gouvernance : Superviser les relations clés avec les fournisseurs, mener les RFI/RFP (demandes d'information et d'offres) et négocier les renouvellements de contrats afin d'optimiser le contrôle des coûts, en partenariat avec l'équipe d'ingénierie de la chaîne d'approvisionnement.

Qualifications :

Baccalauréat en technologie d'affaires, systèmes d'information, informatique, génie industriel ou dans un domaine connexe (maîtrise en administration des affaires [MBA] privilégiée).
7 ans d'expérience dans un poste de direction en opérations numériques, en technologies de commerce de détail omnicanal ou en ingénierie de l'expérience client, idéalement au sein d'une entreprise de commerce électronique en forte croissance.
Minimum de 5 ans d'expérience dans la gestion d'équipes hautement performantes et dans la gestion du changement avec une influence marquée auprès de la direction.
Excellentes connaissances fonctionnelles de l'architecture virtuelle, incluant les systèmes de gestion des commandes (OMS), la quantité d'articles disponibles à la vente (ATS), la promesse de livraison (ATP) et les plateformes de service client.
Une certification professionnelle en gestion de produit et une certification Six Sigma Green Belt sont requises (les certifications Black Belt, PMP ou Scrum Master sont de grands atouts).

Ce qui vous distingue :

Vision stratégique et globale : Vous ne vous limitez pas aux données ; vous comprenez comment les décisions de planification prises en amont ont des répercussions en aval sur le service client et la réputation de la marque.
Esprit analytique et axé sur la résolution de problèmes : Vous n'hésitez pas à vous attaquer aux perturbations numériques systémiques, possédant une habileté naturelle à diagnostiquer les anomalies techniques complexes et à mettre en œuvre des solutions durables basées sur les processus.
Présence exécutive : Vous êtes un·e communicateur·trice d'exception capable de traduire les défis complexes de l'infrastructure virtuelle et les indicateurs de l'expérience client (CX) en perspectives claires et exploitables pour la haute direction.
Bâtisseur·euse de ponts hors pair : Vous possédez d'excellentes aptitudes en gestion des parties prenantes, ce qui vous permet de concilier facilement des univers distincts, allant des développeur·euse·s et ingénieur·e·s techniques aux équipes de marketing créatif et aux acheteur·euse·s.

Pourquoi nous rejoindre :

Prestations complémentaires en matière de santé et de soins dentaires, y compris des programmes et une couverture complets en matière de santé mentale.
Programme de complément parental.
Généreuse réduction pour les employé·e·s sur le ssense.com.
Accès à la télémédecine et au programme d'aide aux employé·e·s et aux familles.
Contributions équivalentes aux régimes d'épargne et de retraite.
Couverture de l'affirmation des genres.
Possibilité de travailler avec des technologies de pointe et une équipe innovante qui repousse les limites de la technologie.

SSENSE est un employeur qui souscrit au principe de l'égalité des chances. Nous célébrons la diversité et nous nous engageons à créer un environnement inclusif pour tous les employés. Si vous avez besoin d'aménagements particuliers, faites-le nous savoir. Nous ferons de notre mieux pour vous satisfaire !

About Us:

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the Role:

What You Will Do:

Functional mastery of the virtual suite (Planning Tools, Merch Engines, and Creative & Marketing Platforms); deep understanding of procurement and creative systems supporting Available to Sell and supplier management.
Oversee Value Chain Performance: Monitor the end-to-end flow of virtual assets, ensuring digital continuity, mitigating systemic disruptions (inventory mismatches), and leading performance reviews in executive forums.
Drive Cross-Functional Roadmaps: Partner with Merchandising, Marketing, Engineering, and Supply Chain leadership to translate strategic Sales & Operations Planning (S&OP) into multi-year technical designs.
Lead & Mentor Talent: Manage a specialized team of digital operations experts, fostering a collaborative environment that connects technical product design with front-line commercial execution.
Manage Vendors & Governance: Oversee critical vendor relationships, lead RFIs/RFPs, and negotiate renewals to optimize cost control in partnership with Supply Chain Engineering.

Qualifications:

Bachelor’s degree in Business Technology, Information Systems, Computer Science, Industrial Engineering, or a related field (MBA preferred).
7 years in digital operations, omnichannel retail technology, or customer experience engineering, ideally within high-growth e-commerce.
Minimum of 5 years of experience managing high-performing teams and successfully influencing executive-level change management.
Proven experience as a functional owner for complex digital execution software (Assortment Planning, Marketing and Merchandising Platforms)
Robust knowledge of global digital landscapes, international procurement and assortment planning, and industry standards for supplier management.
Professional Product Management Certification and a Six Sigma Green Belt are required (Black Belt, PMP, or Scrum Master certifications are highly desirable).

What Sets You Apart:

Strategic & Holistic Vision: You don't just see data; you understand how upstream planning choices ripple downstream to impact customer care and brand reputation.
Analytical Problem Solver: You run toward systemic digital disruptions, possessing a natural ability to diagnose complex technical glitches and implement lasting, process-based solutions.
Executive Presence: You are a compelling communicator who can translate intricate virtual infrastructure challenges and complex CX metrics into clear, actionable insights for senior leadership.
The Ultimate Bridge-Builder: You possess exceptional stakeholder management skills, easily aligning disparate worlds--from technical developers and engineers to creative marketers and buyers.

Why Join Us:

Extended health and dental benefits, including comprehensive mental health programs and coverage.
Parental top up program.
Generous employee discount on ssense.com.
Access to telemedicine and employee and family assistance program.
Savings and retirement plan matching contributions.
Gender Affirmation Coverage.
Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

Apply About employer

More about this job

Responsibilities

You will govern the virtual value chain and manage the digital lifecycle of products from brand data integration to customer experience. You will also lead cross-functional roadmaps and manage vendor relationships to optimize global network operations.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in digital operations or e-commerce technology. Professional product management certification and a Six Sigma Green Belt are required.

Skills

Digital operations
Technical product management
E-commerce
Supply chain management
Strategic planning
Vendor management
Change management
Six Sigma
Product lifecycle management
Data integration
Stakeholder management
Cross-functional leadership
Omnichannel retail
Customer experience engineering
Process optimization

Benefits

Extended health and dental benefits
Mental health programs
Parental top up program
Employee discount
Telemedicine
Employee and family assistance program
Savings and retirement plan matching
Gender affirmation coverage

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Technical Product Management
E-commerce
Supply Chain
Merchandising
Assortment Planning
OMS
ATS
ATP
Six Sigma
Product Management
Change Management
Vendor Management
RFI
RFP
Omnichannel
Customer Experience
S&OP
Digital Assets
Inventory Management
Strategic Roadmap
Leadership
Stakeholder Management
Business Technology
Information Systems

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