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SSENSE

Gestionnaire principal.e, Processus et produit // Senior Manager, Process & Product

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the Role:

As the Senior Manager, Process & Product, you will lead a specialized team responsible for shaping SSENSE’s Planning, Merchandising, and Creative platforms. Acting as the critical bridge between commercial stakeholders and software engineering, you will oversee the complete product lifecycle - from business process design and UI/UX architecture to complex tooling functionality. Ultimately, you will balance strategic portfolio governance, people leadership, and workflow optimization to translate commercial requirements into high-performing, AI-enhanced software capabilities.

What You Will Do:

Partner with executive stakeholders to define and execute a 12-18 month technical roadmap for Planning, Merchandising, and Creative domains, aligning technology delivery with commercial objectives.
Coach a high-performing team of Product and Process Managers across user research, UI/UX prototyping, functional scoping, and rollout management.
Guide the team in delivering friction-free, intuitive UI/UX layouts and automated business processes that eliminate context switching and redundant data entry.
Direct the integration of advanced AI/ML capabilities (e.g., Generative AI asset creation, intelligent assistants, automated tagging) into core enterprise tools to maximize task velocity.
Serve as the principal liaison for platform health in executive reviews (S&OP/WBRs) while overseeing third-party vendor evaluations, SaaS integrations, and platform stability.

Qualifications:

7+ years in product management, business process engineering, or digital operations (ideally in e-commerce/retail tech), with 3+ years directly managing digital delivery teams.
Bachelor’s degree in Business Technology, Computer Science, or related field (MBA preferred), along with a required Six Sigma Green Belt and Professional Product Management Certification.
Proven functional ownership of complex enterprise execution software, such as Assortment Planning Tools, Merchandising Engines, and Creative/DAM/PIM platforms.
Demonstrated track record of evaluating, designing, and shipping AI/ML-enhanced tools, automated content workflows, and predictive decision-support capabilities.
Deep technical understanding of end-to-end data flow, system integration, and vendor readiness (RFIs/RFPs, contract negotiations).

What Sets You Apart:

Strategic Connector: Exceptional stakeholder management skills, with a unique ability to translate high-level commercial strategy into clear, executable engineering deliverables across a global matrix.
Forward-Thinking Visionary: A champion of modern technology who proactively designs productive "Human + AI" operational workflows while coaching peers on ethical AI applications.
Analytical Problem Solver: Highly capable of diagnosing systemic disruptions in complex workflows and implementing scalable technical or process-based solutions.
Executive Presence: Superior communication skills with the ability to confidently articulate complex architectural challenges and platform performance metrics to senior leadership.
Empathetic Coach: A dedicated people leader with a passion for mentoring senior team members, building digital excellence, and fostering a culture of direct accountability.

Why Join Us:

Extended health and dental benefits, including comprehensive mental health programs and coverage.
Parental top up program.
Generous employee discount on ssense.com.
Access to telemedicine and employee and family assistance program.
Savings and retirement plan matching contributions.
Gender Affirmation Coverage.
Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

Read the full bilingual original

English version will follow below

À propos de nous :

SSENSE est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers.

Avec une moyenne de 100 millions de visites mensuelles sur le site, SSENSE a été saluée par la critique, à la fois pour son modèle de commerce numérique et pour sa production de contenu culturel.

À propos du poste :

En tant que gestionnaire principal.e, Processus et produit, vous dirigerez une équipe spécialisée chargée de façonner les plateformes de planification, de marchandisage et de création de SSENSE. Agissant comme passerelle stratégique entre les parties prenantes commerciales et l’ingénierie logicielle, vous superviserez l’ensemble du cycle de vie des produits - de la conception des processus d’affaires et de l’architecture UI/UX jusqu’aux fonctionnalités d’outillage complexes. Vous conjuguerez gouvernance de portefeuille, gestion d’équipe et optimisation des flux de travail afin de traduire les besoins commerciaux en solutions logicielles hautement performantes et optimisées par l’IA.

Ce que vous ferez :

Collaborer avec les membres de la haute direction pour définir et déployer une feuille de route technique sur 12 à 18 mois pour les domaines de la planification, du marchandisage et de la création, en alignant les livraisons technologiques sur les objectifs commerciaux.
Encadrer et accompagner une équipe performante de gestionnaires de produits et de processus à travers la recherche utilisateur, le prototypage UI/UX, le cadrage fonctionnel et la gestion des déploiements.
Guider l’équipe dans la livraison d’interfaces UI/UX fluides et intuitives ainsi que de processus d’affaires automatisés qui éliminent les changements de contexte et les saisies redondantes de données.
Piloter l’intégration de capacités avancées d’IA et d’apprentissage automatique (p. ex. génération d’actifs par IA générative, assistants intelligents, étiquetage automatisé) au sein des outils d’entreprise clés afin d’accélérer la cadence d’exécution.
Agir à titre de personne-ressource principale pour la santé opérationnelle des plateformes lors des revues de direction (S&OP, WBR), tout en supervisant l’évaluation des fournisseurs tiers, les intégrations SaaS et la stabilité des systèmes.

Qualifications :

7 ans ou plus d’expérience en gestion de produit, en ingénierie des processus d’affaires ou en opérations numériques (idéalement dans l’écosystème du commerce électronique ou des technologies du commerce de détail), dont au moins 3 ans en gestion directe d’équipes de livraison numérique.
Baccalauréat en gestion des technologies d’affaires, en informatique ou dans un domaine connexe (MBA un atout).
Certification Ceinture verte Six Sigma (Six Sigma Green Belt) et certification professionnelle en gestion de produit requises.
Expérience confirmée dans la prise en charge fonctionnelle de logiciels d’entreprise complexes (outils de planification d’assortiment, moteurs de marchandisage, plateformes de création, DAM et PIM).
Historique éprouvé d’évaluation, de conception et de mise en production d’outils propulsés par l’IA/ML, de flux de contenu automatisés et de solutions prédictives d’aide à la décision.
Solide compréhension technique des flux de données de bout en bout, de l’intégration de systèmes et des processus d’évaluation de fournisseurs (demandes d’information et d’offres [RFI/RFP], négociations contractuelles).

Ce qui vous distingue :

Connecteur.se stratégique: Compétences exceptionnelles en gestion des parties prenantes et habileté reconnue à traduire une vision commerciale de haut niveau en livrables d’ingénierie concrets et réalisables au sein d’une structure matricielle internationale.
Visionnaire tourné.e vers l’avenir: Champion.ne des technologies modernes, capable de concevoir de manière proactive des processus de travail productifs combinant l’humain et l’IA, tout en guidant ses pairs vers des applications éthiques de l’intelligence artificielle.
Résolveur.se analytique de problèmes: Grande aptitude à diagnostiquer les blocages systémiques au sein de flux de travail complexes et à mettre en œuvre des solutions évolutives, tant sur le plan technique que des processus.
Présence exécutive affirmée: Excellentes aptitudes en communication, avec la capacité de présenter avec clarté et assurance des enjeux architecturaux complexes ainsi que des indicateurs de performance de plateforme auprès de la haute direction.
Coach empathique: Leader dévoué.e, animé.e par le mentorat des membres séniors de l’équipe, le développement de l’excellence numérique et l’instauration d’une culture de responsabilisation directe.

Pourquoi nous rejoindre :

Prestations complémentaires en matière de santé et de soins dentaires, y compris des programmes et une couverture complets en matière de santé mentale.
Programme de complément parental.
Généreuse réduction pour les employé·e·s sur le ssense.com.
Accès à la télémédecine et au programme d'aide aux employé·e·s et aux familles.
Contributions équivalentes aux régimes d'épargne et de retraite.
Couverture de l'affirmation des genres.
Possibilité de travailler avec des technologies de pointe et une équipe innovante qui repousse les limites de la technologie.

SSENSE est un employeur qui souscrit au principe de l'égalité des chances. Nous célébrons la diversité et nous nous engageons à créer un environnement inclusif pour tous les employés. Si vous avez besoin d'aménagements particuliers, faites-le nous savoir. Nous ferons de notre mieux pour vous satisfaire !

About Us:

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the Role:

As the Senior Manager, Process & Product, you will lead a specialized team responsible for shaping SSENSE’s Planning, Merchandising, and Creative platforms. Acting as the critical bridge between commercial stakeholders and software engineering, you will oversee the complete product lifecycle - from business process design and UI/UX architecture to complex tooling functionality. Ultimately, you will balance strategic portfolio governance, people leadership, and workflow optimization to translate commercial requirements into high-performing, AI-enhanced software capabilities.

What You Will Do:

Partner with executive stakeholders to define and execute a 12-18 month technical roadmap for Planning, Merchandising, and Creative domains, aligning technology delivery with commercial objectives.
Coach a high-performing team of Product and Process Managers across user research, UI/UX prototyping, functional scoping, and rollout management.
Guide the team in delivering friction-free, intuitive UI/UX layouts and automated business processes that eliminate context switching and redundant data entry.
Direct the integration of advanced AI/ML capabilities (e.g., Generative AI asset creation, intelligent assistants, automated tagging) into core enterprise tools to maximize task velocity.
Serve as the principal liaison for platform health in executive reviews (S&OP/WBRs) while overseeing third-party vendor evaluations, SaaS integrations, and platform stability.

Qualifications:

7+ years in product management, business process engineering, or digital operations (ideally in e-commerce/retail tech), with 3+ years directly managing digital delivery teams.
Bachelor’s degree in Business Technology, Computer Science, or related field (MBA preferred), along with a required Six Sigma Green Belt and Professional Product Management Certification.
Proven functional ownership of complex enterprise execution software, such as Assortment Planning Tools, Merchandising Engines, and Creative/DAM/PIM platforms.
Demonstrated track record of evaluating, designing, and shipping AI/ML-enhanced tools, automated content workflows, and predictive decision-support capabilities.
Deep technical understanding of end-to-end data flow, system integration, and vendor readiness (RFIs/RFPs, contract negotiations).

What Sets You Apart:

Strategic Connector: Exceptional stakeholder management skills, with a unique ability to translate high-level commercial strategy into clear, executable engineering deliverables across a global matrix.
Forward-Thinking Visionary: A champion of modern technology who proactively designs productive "Human + AI" operational workflows while coaching peers on ethical AI applications.
Analytical Problem Solver: Highly capable of diagnosing systemic disruptions in complex workflows and implementing scalable technical or process-based solutions.
Executive Presence: Superior communication skills with the ability to confidently articulate complex architectural challenges and platform performance metrics to senior leadership.
Empathetic Coach: A dedicated people leader with a passion for mentoring senior team members, building digital excellence, and fostering a culture of direct accountability.

Why Join Us:

Extended health and dental benefits, including comprehensive mental health programs and coverage.
Parental top up program.
Generous employee discount on ssense.com.
Access to telemedicine and employee and family assistance program.
Savings and retirement plan matching contributions.
Gender Affirmation Coverage.
Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

Apply About employer

More about this job

Responsibilities

Lead the team and product lifecycle for SSENSE’s Planning, Merchandising, and Creative platforms, setting a 12–18-month roadmap and translating commercial needs into software and process improvements. Oversee UI/UX and workflow automation, AI/ML integrations, platform health, vendor evaluations, SaaS integrations, and team development.

Requirements

Requires 7+ years of experience in product management, business process engineering, or digital operations, including at least 3 years managing digital delivery teams, plus a bachelor’s degree in a relevant field. Required credentials include a Six Sigma Green Belt and a professional product management certification, alongside experience with enterprise planning, merchandising, creative, DAM/PIM, AI/ML, data integration, and vendor processes.

Skills

Product Management
Business Process Engineering
Digital Operations
People Leadership
Stakeholder Management
Technical Roadmapping
User Research
UI/UX Design
Workflow Optimization
Artificial Intelligence and Machine Learning
Enterprise Software Ownership
System Integration
Data Flow Management
Vendor Evaluation
Executive Communication
Six Sigma

Benefits

Extended Health and Dental Benefits
Mental Health Programs and Coverage
Parental Top-Up Program
Employee Discount
Telemedicine
Employee and Family Assistance Program
Savings and Retirement Plan Matching Contributions
Gender Affirmation Coverage

Visa sponsorship

Not detected in the job text

Keywords

Product Management
Business Process Engineering
Digital Operations
Planning Platforms
Merchandising Engines
Creative Platforms
Assortment Planning
UI/UX
User Research
Prototyping
Workflow Automation
Artificial Intelligence
Machine Learning
Generative AI
Intelligent Assistants
Automated Tagging
Digital Asset Management
Product Information Management
Predictive Decision Support
Data Flows
System Integration
SaaS Integrations
Vendor Evaluation
RFI/RFP
Contract Negotiation
Six Sigma Green Belt
Professional Product Management Certification
S&OP
WBR
E-Commerce

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