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Added 6 mins ago
FG
Parts & Rentals Manager
Flaman Group of Companies
Moosomin, SK
- Full-time
Lead the Team That Keeps Customers Coming Back.
Added 6 mins ago
TC
Retail Visual Merchandise Coordinator Full Time Winners Lynn Valley
TJX Canada – Winners, Marshalls, HomeSense
North Vancouver, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 mins ago
A
Retail Assistant Store Manager - Richmond, 2023, BC, Canada
adidas
Vancouver, BC
- Full-time
Leading team members and coaching them on an excellent consumer experience.
Added 6 mins ago
CG
Food Service Supervisor
Compass Group Canada
Rexton, NB
- Full-time
We are seeking a motivated Food Services Supervisor to oversee daily food service operations and lead a team in delivering high-quality food and excellent customer service. The successful…
Added 6 mins ago
SP
Vice President of Finance and Administration
Slemon Park Corporation
Slemon Park, PE
- Full-time
…information and reporting. As a member of the senior management team, the Vice President contributes to strategic planning, analysis, and corporate direction. The role also leads risk…
Added 21 mins ago
WC
(CAN) Leader d'équipe, boulangerie et charcuterie
Walmart Canada
Montreal, QC
- Full-time
…communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 21 mins ago
CG
Regional Operations Controller
Compass Group Canada
Mississauga, ON
- Full-time
Recruit, select, hire and on-board the best talent; lead, coach, motivate and retain a team of high performing employees that are capable of delivering results by owning, explaining,…
Added 21 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Val Caron, ON
- Full-time
…rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 21 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Timmins, ON
- Full-time
…rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 22 mins ago
UW
Marketing Coordinator
United Way British Columbia
Kamloops, BC
- $82,100.2 CAD / year
- Full-time
…resourceful and comfortable wearing multiple hats in a small team…
Added 22 mins ago
UW
Marketing Coordinator
United Way British Columbia
Nanaimo, BC
- $82,100.2 CAD / year
- Full-time
…resourceful and comfortable wearing multiple hats in a small team…
Added 22 mins ago
LJ
Sales Manager
Legacy Jewellers
Fort Saskatchewan, AB
- Full-time
As Store Manager, you’ll play an important role in the day-to-day success of Legacy Jewellers. You’ll lead our team, create an exceptional customer experience, and help maintain the high…
Added 36 mins ago
IG
Sales Representative – Glass Hardware Products
Ideal Glass Hardware Inc. (IGH)
Markham, ON
- Full-time
Ideal Glass Hardware Inc. is looking for a motivated and customer-focused Sales Representative to join our team in Markham.
Added 36 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Edson, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 36 mins ago
I
Customer Experience Leader
Indigo
Brandon, MB
- $17.5 to $22.5 CAD / hour
- Part-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 38 mins ago
A
Client Service Representative - Strathmore
ATB
Strathmore, AB
- Full-time
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what…
Added 38 mins ago
A
Client Service Representative - Camrose
ATB
Camrose, AB
- Full-time
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what…
Added 38 mins ago
A
Personal Banking Advisor - Camrose
ATB
Camrose, AB
- Full-time
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what…
Added 38 mins ago
EL
Store Manager Store Manager
Estée Lauder Companies
Vancouver, BC
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 51 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Smiths Falls, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 51 mins ago
WC
(CAN) Food & Consumables Team Lead
Walmart Canada
Cobourg, ON
- Full-time
…from the Food & Consumables Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 51 mins ago
RC
Assistant Manager
Revive Car Wash
Belleville, ON
- Full-time
…closely with the Site Manager to run day-to-day operations, lead and develop your team, drive membership growth, and deliver a consistently outstanding customer…
Added 51 mins ago
HP
Brand & Experience Lead
Healthy Planet
St. Catharines, ON
- Full-time
…execution, and a sharp eye for detail. In this role, you will lead merchandising operations, ensure flawless stock presentation, and work closely with store leadership to create visually…
Added 51 mins ago
N
Assistant General Manager, Opening Team - nutbar New York City
nutbar
Toronto, ON
- Full-time
…and beyond. Reporting directly to the GM, you'll run shifts, lead the floor and own training for the whole team, so every new hire can work every station to nutbar…
Added 52 mins ago
A
Retail Supervisor - Mississauga, 2006, Heartland, Ontario
adidas
Mississauga, ON
- Full-time
Leading team members and coaching them on excellent consumer experience.

SSENSE

Senior Manager, Process & Product

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the Role:

As the Senior Manager, Process & Product, you will lead a specialized team responsible for shaping SSENSE’s Planning, Merchandising, and Creative platforms. Acting as the critical bridge between commercial stakeholders and software engineering, you will oversee the complete product lifecycle - from business process design and UI/UX architecture to complex tooling functionality. Ultimately, you will balance strategic portfolio governance, people leadership, and workflow optimization to translate commercial requirements into high-performing, AI-enhanced software capabilities.

What You Will Do:

Partner with executive stakeholders to define and execute a 12-18 month technical roadmap for Planning, Merchandising, and Creative domains, aligning technology delivery with commercial objectives.
Coach a high-performing team of Product and Process Managers across user research, UI/UX prototyping, functional scoping, and rollout management.
Guide the team in delivering friction-free, intuitive UI/UX layouts and automated business processes that eliminate context switching and redundant data entry.
Direct the integration of advanced AI/ML capabilities (e.g., Generative AI asset creation, intelligent assistants, automated tagging) into core enterprise tools to maximize task velocity.
Serve as the principal liaison for platform health in executive reviews (S&OP/WBRs) while overseeing third-party vendor evaluations, SaaS integrations, and platform stability.

Qualifications:

7+ years in product management, business process engineering, or digital operations (ideally in e-commerce/retail tech), with 3+ years directly managing digital delivery teams.
Bachelor’s degree in Business Technology, Computer Science, or related field (MBA preferred), along with a required Six Sigma Green Belt and Professional Product Management Certification.
Proven functional ownership of complex enterprise execution software, such as Assortment Planning Tools, Merchandising Engines, and Creative/DAM/PIM platforms.
Demonstrated track record of evaluating, designing, and shipping AI/ML-enhanced tools, automated content workflows, and predictive decision-support capabilities.
Deep technical understanding of end-to-end data flow, system integration, and vendor readiness (RFIs/RFPs, contract negotiations).

What Sets You Apart:

Strategic Connector: Exceptional stakeholder management skills, with a unique ability to translate high-level commercial strategy into clear, executable engineering deliverables across a global matrix.
Forward-Thinking Visionary: A champion of modern technology who proactively designs productive "Human + AI" operational workflows while coaching peers on ethical AI applications.
Analytical Problem Solver: Highly capable of diagnosing systemic disruptions in complex workflows and implementing scalable technical or process-based solutions.
Executive Presence: Superior communication skills with the ability to confidently articulate complex architectural challenges and platform performance metrics to senior leadership.
Empathetic Coach: A dedicated people leader with a passion for mentoring senior team members, building digital excellence, and fostering a culture of direct accountability.

Why Join Us:

Extended health and dental benefits, including comprehensive mental health programs and coverage.
Parental top up program.
Generous employee discount on ssense.com.
Access to telemedicine and employee and family assistance program.
Savings and retirement plan matching contributions.
Gender Affirmation Coverage.
Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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More about this job

Responsibilities

You will lead a team to shape Planning, Merchandising, and Creative platforms by bridging commercial requirements with software engineering. This involves overseeing the full product lifecycle, integrating AI/ML capabilities, and managing technical roadmaps to optimize business processes.

Requirements

Candidates must have 7+ years of experience in product management or business process engineering with 3+ years in leadership. A bachelor's degree, Six Sigma Green Belt, and a professional product management certification are required.

Skills

Product management
Business process engineering
Digital operations
UI/UX architecture
Stakeholder management
AI/ML integration
Strategic planning
People leadership
Workflow optimization
Data flow analysis
Vendor management
Assortment planning
Merchandising
Creative platforms
Six Sigma
Product lifecycle management

Benefits

Extended health and dental benefits
Mental health programs
Parental top up program
Employee discount
Telemedicine
Employee and family assistance program
Savings and retirement plan matching contributions
Gender Affirmation Coverage

Visa sponsorship

Not detected in the job text

Keywords

Product Management
Business Process Engineering
E-commerce
Retail Tech
UI/UX
AI/ML
Generative AI
Six Sigma Green Belt
Assortment Planning
Merchandising Engines
DAM
PIM
SaaS
RFI
RFP
S&OP
WBR
Data Flow
System Integration
Product Lifecycle
Strategic Governance
Software Engineering
Digital Delivery
Predictive Analytics
Workflow Automation
Enterprise Software
Technical Roadmap
Stakeholder Management
Platform Health
Vendor Evaluation

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