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SSP America

Host / Hostess (FT) - (BOS Airport)

  • Mississauga, ON, Canada

$21.50 / Hour · Full-time

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Job details

Pay
$21.50 / Hour
Job type
Full-time
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Posting language
English
Posted

Original job description

Job Description

  • $21.50 / Hour
  • Full-Time
  • Weeked availability required
  • Comprehensive Benefits
  • Free Employee Parking

SSP America operates several restaurants throughout Boston Logan International Airport. We are looking for a friendly and energetic Host/Hostess to join our team! As the first point of contact for our guests, you will set the tone for an exceptional dining experience by providing a warm welcoming face that sets the tone for an exceptional dining experience! If you thrive in a fast-paced environment, love meeting new people, and enjoy creating memorable moments for guests, we’d love to have you on board!

Here are some things you can expect as a Host/Hostess:

  • Greet all guests in a courteous and professional manner and escort them to their table
  • Manage the seating chart and coordinate table assignments for smooth service flow.
  • Assist guests with children and special needs, as required
  • Present menus, answer questions and offer suggestions regarding food and service
  • Inform servers and management of special needs and/or potential problems with guests
  • Clear and reset counters or tables at conclusion of each course
  • Ensure complete guest satisfaction
  • Thank guests as they leave and ensure they had a great experience
  • Other duties as assigned

Skills & Other Requirements

  • 6 months' experience working in customer service, retail, hospitality or food service environment
  • High school diploma preferred
  • Verbal and written communication in French and English
  • Experience in dealing with problems involving customer service
  • Ability to multitask and stay organized in a busy environment.
  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.
  • Ability to remember, recite, and promote the variety of menu items.
  • Availability to work flexible shifts, including evenings, weekends, and holidays.
  • Ability to stand for long periods of time.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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More about this job

Responsibilities

Welcome guests, manage seating and table assignments, present menus, answer questions, and assist guests with special needs. Coordinate with servers and management, reset tables, address guest concerns, and help ensure guest satisfaction.

Requirements

Applicants should have at least six months of experience in customer service, retail, hospitality, or food service; a high school diploma is preferred. The role requires French and English communication, customer-service problem-solving, organization, basic math and cash-handling skills, menu knowledge, flexible shift availability, and the ability to stand for extended periods.

Skills

  • Customer Service
  • Guest Greeting
  • Table Management
  • Seating Coordination
  • Verbal Communication
  • Written Communication
  • French
  • English
  • Problem Solving
  • Multitasking
  • Organization
  • Cash Handling
  • Menu Knowledge
  • Guest Assistance
  • Team Communication

Benefits

  • Comprehensive Benefits
  • Free Employee Parking

Visa sponsorship

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Categories

  • Hospitality
  • Food & Beverage
  • Customer Service & Support

Keywords

  • Customer Service
  • Hospitality
  • Food Service
  • Guest Relations
  • Greeting Guests
  • Table Assignments
  • Seating Chart
  • Menu Presentation
  • Menu Knowledge
  • Problem Solving
  • Multitasking
  • Organization
  • Cash Register
  • Cash Handling
  • Basic Mathematics
  • French
  • English
  • Flexible Shifts
  • Airport Restaurant

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