Host / Hostess - YOW Airport
- Ottawa, ON, Canada
$20.25 / Hour · Full-time
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Job details
- Pay
- $20.25 / Hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Here are some things you can expect as a Host/Hostess:
SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.
This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance
- $20.25 / Hour
- Part-time and Full-time available
- Afternoon and Evening Shifts available
- Weekend required (Saturday and Sunday)
- Comprehensive Benefits Package
- Employee Assistance Program
- Free Employee Parking
Here are some things you can expect as a Host/Hostess:
- Greet all guests in a courteous and professional manner and escort them to their table
- Manage the seating chart and coordinate table assignments for smooth service flow.
- Assist guests with children and special needs, as required
- Present menus, answer questions and offer suggestions regarding food and service
- Inform servers and management of special needs and/or potential problems with guests
- Clear and reset counters or tables at conclusion of each course
- Ensure complete guest satisfaction
- Thank guests as they leave and ensure they had a great experience
- Other duties as assigned
- 6 months' experience working in customer service, retail, hospitality or food service environment
- High school diploma preferred
- Verbal and written communication in French and English
- Experience in dealing with problems involving customer service
- Ability to multitask and stay organized in a busy environment.
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.
- Ability to remember, recite, and promote the variety of menu items.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
- Ability to stand for long periods of time.
SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.
This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance
More about this job
Responsibilities
Welcome guests, manage seating and table assignments, present menus, answer questions, and assist guests with special needs. Coordinate with servers and management, maintain tables and counters, and help ensure guest satisfaction throughout the dining experience.
Requirements
At least six months of experience in customer service, retail, hospitality, or food service is required; a high school diploma is preferred. Candidates should communicate verbally and in writing in French and English, handle customer-service problems, multitask, perform basic cash-related math, learn menu items, work flexible shifts, and stand for extended periods.
Skills
- Customer Service
- Guest Greeting
- Table Seating and Assignment
- Communication
- Problem Solving
- Multitasking
- Organization
- Cash Register Operation
- Cash Handling
- Menu Knowledge
- Guest Assistance
- Team Coordination
- French and English Communication
Benefits
- Employee Assistance Program
- Free Employee Parking
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Food & Beverage
- Customer Service & Support
Keywords
- Customer Service
- Hospitality
- Food Service
- Guest Relations
- Guest Greeting
- Table Assignments
- Seating Chart
- Menu Presentation
- Menu Recommendations
- Problem Resolution
- Cash Register
- Cash Handling
- Basic Mathematics
- French
- English
- Flexible Shifts
- Airport Security Clearance
- Restricted Area Identification Card
- RAIC
- Transport Canada