Multi-Unit Restaurant Leader
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 7 years of restaurant or foodservice management experience
- Posting language
- English
- Posted
Original job description
John F. Kennedy International Airport (JFK T4) | Operations Manager
Operations Manager - Multi-Unit Restaurant Leadership
SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at JFK Terminal 4. This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.
Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits - and managers into strong business owners.
What You’ll Do
If you’re energized by developing leaders, driving accountability, and running great businesses in a high-volume environment, we want to hear from you.
About SSP America
We’re food traveler experts serving travelers. With restaurants in over 60 airports, we bring local favorites to passengers across North America. If you thrive in action, teamwork, and moving fast - this is your place.
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.
We use Traitify as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT under NYC Law 144. As part of the hiring process, Traitify provides us with a candidate assessment which is one of the many factors that we review in making interview decisions; there are no cut offs, and all applications are visible to the hiring team. The Traitify tool has been reviewed by an independent auditor and results of the audit may be viewed here: https://tinyurl.com/yc3dwnhp
Operations Manager - Multi-Unit Restaurant Leadership
- John F. Kennedy International Airport – Terminal 4
- $100,000 base + quarterly & year-end bonus potential
- Comprehensive benefits package
SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at JFK Terminal 4. This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.
Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits - and managers into strong business owners.
What You’ll Do
- Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
- Hold GMs accountable for execution, results, and consistency
- Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership
- Drive performance across:
- Food quality and execution
- Guest experience and service standards
- Labor, food cost, and controllables
- Compliance, safety, and brand standards
- Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
- Ensure systems, processes, and reporting are consistently followed
- Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls
- Identify gaps, address underperformance, and celebrate wins
- Minimum 7 years of restaurant or foodservice management experience
- Minimum 5 years as a Restaurant General Manager in a full-service restaurant with bar
- Prior multi-unit leadership experience overseeing General Managers strongly preferred
- Proven ability to coach, develop, and hold leaders accountable
- Kitchen management experience desirable
- Strong operational and financial acumen - expert-level P&L knowledge
- Comfortable leading in high-volume, fast-paced environments
- Strong communicator who can partner with executives, union leaders, and diverse teams
- Proficiency with POS systems and Microsoft Office
- High School Diploma required; post-secondary education preferred
- Ability to meet airport security requirements
- Lead in one of the most dynamic airport environments in the country
- Work for a global food & beverage leader with multiple brands and growth opportunities
- Make a real impact by developing strong General Managers
- Competitive compensation with bonus potential
- Comprehensive benefits, including medical, dental, vision, life, PTO, 401(k) with company match, and EAP
If you’re energized by developing leaders, driving accountability, and running great businesses in a high-volume environment, we want to hear from you.
About SSP America
We’re food traveler experts serving travelers. With restaurants in over 60 airports, we bring local favorites to passengers across North America. If you thrive in action, teamwork, and moving fast - this is your place.
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.
We use Traitify as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT under NYC Law 144. As part of the hiring process, Traitify provides us with a candidate assessment which is one of the many factors that we review in making interview decisions; there are no cut offs, and all applications are visible to the hiring team. The Traitify tool has been reviewed by an independent auditor and results of the audit may be viewed here: https://tinyurl.com/yc3dwnhp
More about this job
Responsibilities
Lead, coach, and hold Restaurant General Managers accountable for operational execution, financial results, guest experience, food quality, and brand standards across multiple restaurant concepts. Partner with the Director of Operations on strategy, reporting, budgeting, and performance reviews while developing managers’ ability to run their businesses and P&Ls.
Requirements
Requires at least seven years of restaurant or foodservice management experience, including five years as a Restaurant General Manager in a full-service restaurant with a bar; prior multi-unit leadership is strongly preferred. Candidates should have expert P&L knowledge, strong operational and financial skills, effective leadership and communication abilities, POS and Microsoft Office proficiency, a high school diploma, and the ability to meet airport security requirements; post-secondary education and kitchen management experience are preferred or desirable.
Skills
- Multi-Unit Leadership
- Restaurant Operations
- Coaching and Development
- Performance Management
- Financial Management
- P&L Management
- Budgeting and Forecasting
- Labor Cost Management
- Food Cost Management
- Guest Experience
- Food Quality
- Compliance and Safety
- Kitchen Management
- POS Systems
- Microsoft Office
- Executive Communication
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- 401(k) With Company Match
- Employee Assistance Program
- Quarterly Bonus Potential
- Year-End Bonus Potential
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Food & Beverage
- Management & Leadership
- Finance & Accounting
- Customer Service & Support
Keywords
- Restaurant General Managers
- Restaurant Operations
- Operational Excellence
- Financial Performance
- P&L Management
- Budgeting
- Forecasting
- Food Quality
- Guest Experience
- Service Standards
- Labor Costs
- Food Costs
- Compliance
- Safety Standards
- Brand Standards
- Kitchen Management
- POS Systems
- Microsoft Office
- Airport Security Requirements
- Full-Service Restaurant
- Foodservice
- High-Volume Operations
- Manager Coaching
- Performance Accountability