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Added 28 mins ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green…
Added 58 mins ago
E
Guest Attendant (Part time) - Trillium Court Retirement
Extendicare
RET - Trillium Court
- Part-time
The Guest Attendant is responsible for reporting to the Director of Health & Wellness or designated clinical leadership team member. They are to assist with personal care tasks in…
Added 1 hour ago
AR
Guide, outdoor
Arctic Range Adventure
Whitehorse, YT
- Full-time
Do you have experience working in this field?
Added 1 hour ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green…
Added 1 hour ago
KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a…
Added 1 hour ago
GO
Deputy Director
Government of Manitoba
Winnipeg, MB
- Full-time
The Deputy Director provides strategic and operational leadership for the office, supports compliance with governing legislation and policies, and advances service and process improvements.…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Assists the Laboratory Director in preparing and analyzing customer satisfaction surveys. Ensures quality improvement opportunities are identified, action plans established and monitored…
Added 2 hours ago
GE
Executive Housekeeper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Customer service experience and well-developed leadership skills.
Added 4 hours ago
SA
Restaurant Operations Manager
SSP America
Mississauga, ON
- Internship
Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into…
Added 6 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
One (1) year experience in within a healthcare setting preferred.
Added 6 hours ago
AR
guide, outdoor
Arctic Range Adventure
Whitehorse, YT
- Full-time
Added 6 hours ago
Dir Cyber Security Engineering
Altice USA
Toronto, ON
As the Director of Cyber Security Engineering, you will lead the strategic vision and implementation of advanced security frameworks, leveraging automation and AI/ML to enhance threat…
Added 7 hours ago
BC
Moncler Team Lead - Yorkdale Shopping Centre, Toronto
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…a distinguished reputation for excellence, innovation, and customer-centric service. We pride ourselves on maintaining our market-leading position by delivering a brand experience that…
Added 7 hours ago
VA
Captain, CRJ (Domestic)
Voyageur Aviation
North Bay, ON
- Full-time
As a key member of the Flight Operations team, the Captain (CRJ) will report to the Director, Flight Operations and will be responsible for the safe and efficient operation of our Domestic…
Added 8 hours ago
Manager, Finance
Rogers Communications
Toronto, ON
This role will support the Senior Finance Manager and Sr. Director CEX Finance in articulating the finance and business story behind Customer Experience Results.
Added 8 hours ago
VA
Domestic Captain, Dash 8-300
Voyageur Aviation
North Bay, ON
- Full-time
As a key member of the Flight Operations team, the Captain (DASH 8 300) will report to the Director, Flight Operations, and will be responsible for the safe and efficient operation of our…
Added 11 hours ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
3+ years of leadership experience at the Director, Head, Lead, or comparable level.
Added 11 hours ago
LS
District Visual Language Interpreter
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
Under the direction of the LSS director, or designate, the District Visual Language interpreter aids and support students, staff, and families in the district. The Educational Interpreter…
Added 11 hours ago
QR
Customer Service Agent - Retail
Quincaillerie Richelieu
Montreal, QC
- Full-time
This role reports to the Retail Project Director and works alongside the other agents on the Retailink team, which is the central point of contact for the Retail Division for merchandising…
Added 11 hours ago
QR
SALES PRICING SUPERVISOR
Quincaillerie Richelieu
Montreal, QC
- Full-time
Reporting to the Director of Pricing Management and Data Analysis, you will supervise, support, and develop a team of three to five employees. You will use various tools and business levers…
Added 11 hours ago
A
E-Mail and CRM Specialist
Ardene
Laval, QC
- Full-time
…growing and dynamic CRM/Loyalty team, you will report to the Director, Loyalty, CRM & Consumer Insights. You will work with and help evolve our CRM channels to deliver a best-in-class…
Added 11 hours ago
AP
Operations Delivery Director
Allianz Partners
Cambridge, ON
- Full-time
As Operations Delivery Director you will be responsible for driving operational excellence, developing high-performing leaders and teams, and ensuring service, quality, and productivity…
Added 11 hours ago
A
Apparel Junior Designer/Designer/Senior Designer
Ardene
Laval, QC
- Full-time
Reporting to the Design Director, the Junior Designer / Designer / Senior Designer will be responsible for the creation and development of all designs aligned to the concept direction and…
Added 11 hours ago
A
District Supervisor (Eastern GTA & Durham Region)
Ardene
Brampton, ON
- Full-time
…Supervisor is also responsible for ensuring the highest level of customer service across all stores and must possess strong problem-solving, decision-making, and talent management skills to…
Added 11 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
Proudly recognized as one of Canada’s Top 50 Research Colleges, we combine innovative learning with hands-on experience. Home to Alberta’s only major e-sports arena and a state-of-the-art…

SSP America

Restaurant Operations Manager

Mississauga, ON, Canada

Internship

Apply About employer

Applications open in a new tab.

Job details

Job type: Internship
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Our Team!

Operations Manager - Multi-Unit Restaurant Leadership

$110,000 base + quarterly & year-end bonus potential
Comprehensive benefits package

Be The Leader Who Elevates Leaders.

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Chicago Midway International Airport (MDW). This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.

Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits - and managers into strong business owners.

What You'll Do

Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
Hold GMs accountable for execution, results, and consistency
Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership
Drive performance across:
- Food quality and execution
- Guest experience and service standards
- Labor, food cost, and controllables
- Compliance, safety, and brand standards
Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
Ensure systems, processes, and reporting are consistently followed
Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls
Identify gaps, address underperformance, and celebrate wins
Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.
Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.

What We're Looking For

Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.
Minimum five (5) Years in a Restaurant General Manager capacity.
Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.
Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable.
Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
Finance: P&L expert level with ability to teach and coach General Managers

Why Join Us?

Lead in one of the most dynamic airport environments in the country
Work for a global food & beverage leader with multiple brands and growth opportunities
Make a real impact by developing strong General Managers
Competitive compensation with bonus potential
Medical, Dental and Vision
Basic Life & AD&D Insurance
EAP
Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
SSP 401(k) Plan with Employer Matching
PTO – Starting at 80 hours a year
6 Premium Paid Holidays
Paid Sick Leave

Ready to Apply?

If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now!

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

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More about this job

Responsibilities

Lead, coach, and hold Restaurant General Managers accountable for operational execution, financial results, guest experience, food quality, and brand standards across multiple restaurant concepts. Partner with the Director of Operations on strategy, reporting, budgeting, forecasting, and performance improvement while developing GMs’ ability to manage their P&Ls.

Requirements

Requires at least seven years of restaurant or food-service management experience, including at least five years as a Restaurant General Manager; multi-unit leadership experience overseeing GMs is highly desired. A high school diploma or equivalent is required, with an associate degree or equivalent coursework preferred; candidates should also have strong P&L expertise, computer and POS proficiency, and experience in full-service and quick-service restaurants preferred.

Skills

Restaurant General Manager Coaching
Operational Excellence
Financial Performance Management
P&L Management
Budgeting and Forecasting
Food Quality and Execution
Guest Experience
Labor and Food Cost Control
Compliance and Safety
Brand Standards
Performance Management
Problem Solving
Microsoft Office
Point-of-Sale Systems
People Leadership

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Basic Life and AD&D Insurance
Employee Assistance Program
Voluntary Life and AD&D Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Pet Insurance
401(k) Plan with Employer Matching
Paid Time Off
Paid Holidays
Paid Sick Leave
Quarterly and Year-End Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Restaurant General Managers
Full-Service Restaurants
Quick-Service Restaurants
Airport Food Service
Food and Beverage Services
Operational Excellence
Financial Performance
P&L Management
Forecasting
Budgeting
Financial Reviews
Food Quality
Guest Experience
Service Standards
Labor Cost Control
Food Cost Control
Compliance
Safety
Brand Standards
Performance Accountability
People Leadership
Microsoft Office
Word
Excel
PowerPoint
Outlook
Point-of-Sale Systems
Union Representatives
Culinary Background

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