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TU
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SSP America

Restaurant Operations Manager

Mississauga, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Our Team!

Operations Manager - Multi-Unit Restaurant Leadership

$110,000 base + quarterly & year-end bonus potential
Comprehensive benefits package

Be The Leader Who Elevates Leaders.

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Chicago Midway International Airport (MDW). This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.

Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits - and managers into strong business owners.

What You'll Do

Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
Hold GMs accountable for execution, results, and consistency
Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership
Drive performance across:
- Food quality and execution
- Guest experience and service standards
- Labor, food cost, and controllables
- Compliance, safety, and brand standards
Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
Ensure systems, processes, and reporting are consistently followed
Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls
Identify gaps, address underperformance, and celebrate wins
Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.
Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.

What We're Looking For

Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.
Minimum five (5) Years in a Restaurant General Manager capacity.
Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.
Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable.
Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
Finance: P&L expert level with ability to teach and coach General Managers

Why Join Us?

Lead in one of the most dynamic airport environments in the country
Work for a global food & beverage leader with multiple brands and growth opportunities
Make a real impact by developing strong General Managers
Competitive compensation with bonus potential
Medical, Dental and Vision
Basic Life & AD&D Insurance
EAP
Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
SSP 401(k) Plan with Employer Matching
PTO – Starting at 80 hours a year
6 Premium Paid Holidays
Paid Sick Leave

Ready to Apply?

If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now!

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

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More about this job

Responsibilities

Lead, coach, and hold Restaurant General Managers accountable for operational execution, financial results, guest experience, food quality, and brand standards across multiple restaurant concepts. Partner with the Director of Operations on strategy, reporting, budgeting, forecasting, and performance improvement while developing GMs’ ability to manage their P&Ls.

Requirements

Requires at least seven years of restaurant or food-service management experience, including at least five years as a Restaurant General Manager; multi-unit leadership experience overseeing GMs is highly desired. A high school diploma or equivalent is required, with an associate degree or equivalent coursework preferred; candidates should also have strong P&L expertise, computer and POS proficiency, and experience in full-service and quick-service restaurants preferred.

Skills

Restaurant General Manager Coaching
Operational Excellence
Financial Performance Management
P&L Management
Budgeting and Forecasting
Food Quality and Execution
Guest Experience
Labor and Food Cost Control
Compliance and Safety
Brand Standards
Performance Management
Problem Solving
Microsoft Office
Point-of-Sale Systems
People Leadership

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Basic Life and AD&D Insurance
Employee Assistance Program
Voluntary Life and AD&D Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Pet Insurance
401(k) Plan with Employer Matching
Paid Time Off
Paid Holidays
Paid Sick Leave
Quarterly and Year-End Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Restaurant General Managers
Full-Service Restaurants
Quick-Service Restaurants
Airport Food Service
Food and Beverage Services
Operational Excellence
Financial Performance
P&L Management
Forecasting
Budgeting
Financial Reviews
Food Quality
Guest Experience
Service Standards
Labor Cost Control
Food Cost Control
Compliance
Safety
Brand Standards
Performance Accountability
People Leadership
Microsoft Office
Word
Excel
PowerPoint
Outlook
Point-of-Sale Systems
Union Representatives
Culinary Background

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