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SSP America

Restaurant Shift Supervisor

Calgary, AB, Canada

$22.00 / hour · Full-time

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Job details

Pay: $22.00 / hour
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

$22.00 / hour
Full Time Availability
Employee Meal Plan
Dental, Vision, Prescription, Medical Benefits for Full-Time Employees
Free Employee Parking

SSP Canada operates several restaurants throughout Calgary International Airport, including: The Kitchen by Wolfgang Puck, Belgian Beer Cafe, and Bistro on the Bow.

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

Responsibilities As a Restaurant Shift Supervisor Includes

Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
Understand that our guest is our #1 priority.
Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
Communicate and clarify major job duties, priorities, and expectations to team members
Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
Assist team members in developing the skills and abilities necessary for improved performance.
Ensure that products are of the highest quality.
Responsibility for overseeing cash duties.

Qualifications And Experience

Minimum of 12 months experience within a busy restaurant/hotel. Bar knowledge or liquor service experience highly preferred.
Excellent interpersonal skills and ability to interact with and motivate team members.
Excellent communication and organizational skills.
Ability to read, interpret, and articulate instructions using clear and direct language.
Able to work as part of a team within a fast paced food service environment.
Supervisory experience required.
Cash handling experience required.
ProServe certificate required.
Food Safety certificate required.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

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More about this job

Responsibilities

Support the management team in maintaining service and brand standards, completing daily checklists and cleaning schedules, and ensuring high-quality products. Train, guide, and monitor team members, communicate expectations, support performance development, and oversee cash duties.

Requirements

Applicants need at least 12 months of experience in a busy restaurant or hotel, supervisory and cash-handling experience, and valid ProServe and Food Safety certificates. Strong interpersonal, communication, and organizational skills are required; bar or liquor service experience is highly preferred, and candidates must be legally authorized to work in Canada and able to meet airport security clearance requirements.

Skills

Restaurant Supervision
Team Leadership
Team Member Coaching
Customer Service
Restaurant Operations
Brand Standards
Performance Monitoring
Training and Orientation
Cash Handling
Cash Duties
Communication
Organization
Teamwork
Food Quality Assurance
Bar and Liquor Service
Food Safety

Benefits

Employee Meal Plan
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Medical Benefits
Free Employee Parking

Visa sponsorship

Not detected in the job text

Keywords

Restaurant Shift Supervisor
Restaurant Operations
Food and Beverage Services
Customer Service
Service Standards
Brand Standards
Team Leadership
Team Member Training
Performance Monitoring
Performance Documentation
Restaurant Checklists
Cleaning Schedules
Cash Handling
Cash Duties
Food Quality
Bar Knowledge
Liquor Service
ProServe Certificate
Food Safety Certificate
Airport Security Clearance
Restricted Area Identification Card
Transport Canada
Calgary International Airport
Full-Time Employment

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