Shift Supervisor

Dorval, QC, Canada

Great pay $20.00-$21.00 per hour (Depending on Experience) · Full-time

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Job details

Pay: Great pay $20.00-$21.00 per hour (Depending on Experience)
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Great pay $20.00-$21.00 per hour (Depending on Experience)
Great benefits!
Free Parking
2 weeks PTO (Paid Time Off)
Immediate Hiring
Great Advancement Opportunities

We are food travel experts from SSP America. We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.

At SSP America, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

Our Shift Supervisors Are Experts At a Few Things

Having warm, friendly smiles
Respecting our customers
Leading a shift to ensure all operational standards are met or exceeded
Providing support and coaching to our teams

Here are a few things you can expect as a Shift Supervisor at SSP America:

Greet guests in a courteous and friendly manner
Run shifts according to SSP standards and operating procedures
Train new hires on operational standards and processes
Complete opening, on-going, and closing checklists as required
Provide support, coaching and direction to team to deliver business goals
Other duties as assigned

Skills And Other Requirements

High School Diploma or equivalent
Minimum of 6 months of experience in the food & beverage industry
Full Service and/or Quick Service restaurant experience, preferred
Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
Excellent written and verbal communication

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

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Responsibilities

Lead shifts to ensure operational standards are met, greet guests courteously, and deliver excellent customer service. Train new hires, complete required opening and closing checklists, and support, coach, and direct team members toward business goals.

Requirements

A high school diploma or equivalent and at least six months of food and beverage industry experience are required. Full-service or quick-service restaurant experience is preferred, along with strong communication skills and a proven ability to resolve difficult situations.

Skills

Customer Service
Shift Leadership
Operational Standards
Training
Coaching
Team Direction
Opening And Closing Procedures
Checklist Completion
Conflict Resolution
Written Communication
Verbal Communication
Food And Beverage Service

Benefits

Free Parking
Paid Time Off
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Food And Beverage
Airport Restaurants
Shift Supervisor
Shift Management
Customer Service
Guest Relations
Operational Standards
Operating Procedures
Team Leadership
Employee Training
Coaching
Opening Checklists
Closing Checklists
Business Goals
Full-Service Restaurants
Quick-Service Restaurants
Conflict Resolution
Written Communication
Verbal Communication

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