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Added 4 days ago
Indigenous Initiatives Librarian
McGill University
Montreal, QC · McLennan Library
Assistant Librarian or Associate Librarian (tenure track)
Added 5 days ago
UO
Librarian, Auxiliary
University of the Fraser Valley
Abbotsford, BC
- Full-time
…both face-to-face and in the AskAway chat environment. The Librarian will teach library instruction classes across a wide range of disciplines working closely with classroom faculty. Other…
Added 5 days ago
QU
Human Resources and Staffing Officer
Queen's University
Kingston, ON
- $70,471 to $85,934 CAD / year
- Temporary
Acts as the primary HR contact for all union and non-union staff, casuals, and librarian/archivist (QUFA) recruitment activities. Provides guidance on the current expectations for all…
Added 5 days ago
M(
Media Librarian (1-year contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As part of the Media Assets team, you will select, analyze, index, preserve, retain, research and manage digital media in accordance with the rules and principles of library and information…
Added 5 days ago
SC
Customer Service Assistant (Part-Time)
St Catharines Public Library
St. Catharines, ON
- $29.21 to $34.16 CAD / hour
- Part-time
Provides readers’ advisory, reference, library orientation, customer guidance, research support, circulation tasks and membership updates;
Added 6 days ago
Digital Access & Metadata Librarian
McGill University
Montreal, QC · Redpath Library
The Digital Access & Metadata Librarian supports access to McGill Libraries’ digital resources in service of teaching, learning and research. This role focuses on ensuring seamless…
Added 7 days ago
UO
Engagement and Learning Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate University Librarian (AUL) and working closely with the Head, Engagement and Learning (HEL) and the Library Instruction & Research Services Working Group…
Added 8 days ago
C
Media Librarian (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Part-time
Select, analyze, index, preserve, research and manage audiovisual materials in accordance with the rules and principles of library and information science, as well as corporate standards…
Added 9 days ago
R
Media Librarian (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
Select, analyze, index, preserve, research and manage audiovisual materials in accordance with the rules and principles of library and information science, as well as corporate standards…
Added 9 days ago
UO
Engagement and Learning Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate University Librarian (AUL) and working closely with the Head, Engagement and Learning (HEL) and the Library Instruction & Research Services Working Group…
Added 9 days ago
SP
Liaison Librarian
Saskatchewan Polytechnic
Saskatoon, SK
- Contract
Role Description The Liaison Librarian is a contract, on-site role based in Saskatoon, SK, responsible for supporting academic programs and learners through specialized library services.…
Added 9 days ago
Library Technician, Public Services (one-year contract)
Okanagan College
Vernon, BC
2.Assists users to locate materials, search for information using the online catalogue, research databases, and online sources, properly cite sources, use library equipment including…
Added 9 days ago
TO
CEO/Chief Librarian
Town of Gravenhurst
Gravenhurst, ON
- Full-time
The Gravenhurst Public Library (GPL) is seeking a Chief Executive Officer (CEO)/ Chief Librarian to play a significant role in shaping and leading the future of library services in…
Added 9 days ago
MA
University Archivist
Mount Allison University
Sackville, NB
- Full-time
…of the archival collections in support of the teaching and research missions of the…
Added 11 days ago
UO
Engagement and Learning Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate University Librarian (AUL) and working closely with the Head, Engagement and Learning (HEL) and the Library Instruction & Research Services Working Group…
Added 11 days ago
Library Assistant
NorQuest College
Edmonton, AB
Assessing whether reference queries should be referred to a Librarian for more in-depth research assistance
Added 14 days ago
OS
Assistant music librarian
Orchestre symphonique de Québec
Québec, QC
- From $31.92 CAD / hour
- Full-time
- On-site
Catalogue new library acquisitions under the direction of a librarian
Added 15 days ago
C
Media Librarian (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Vancouver, BC
- Full-time
Media Librarian (French Services) (Telework/Hybrid)
Added 16 days ago
Library Technician I - Library Assistant Circulation
Okanagan College
Vernon, BC
Under the general supervision of the Kelowna Campus Librarian, and in coordination with the Campus Library Assistant, the Circulation Clerk is responsible for circulation desk duties;…
Added 16 days ago
JC
Head Librarian – Parental Leave Coverage
Jewish Community Centre of Greater Vancouver
Vancouver, BC
- Full-time
The Isaac Waldman Jewish Public Library is seeking an experienced librarian or library technician to lead our small, welcoming community library during a parental leave.
Added 19 days ago
Associate Dean, Library Technology
McGill University
Montreal, QC · McLennan Library
…energetic leader with a keen sense of the evolving 21st century research library, to lead and to assume overall responsibility for the portfolio of Library…
Added 22 days ago
MU
Dean of Libraries (University Librarian)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Provost and Vice-President (Academic), the Dean of Libraries (University Librarian) provides visionary leadership for one of Atlantic Canada's most significant academic…
Added 23 days ago
JF
Head Librarian – Parental Leave Coverage
Jewish Federation of British Columbia (JFBC)
BC · West Vancouver, BC
- Temporary
The Isaac Waldman Jewish Public Library is seeking an experienced librarian or library technician to lead our small, welcoming community library during a parental leave.
Added 24 days ago
TO
CEO and Chief Librarian
Town of Bracebridge
Bracebridge, ON
- $130,020.8 to $152,115.6 CAD / year
- Full-time
As our new CEO & Chief Librarian you will report directly to the Bracebridge Library Board, and be responsible for the leadership, general management, operations and financial management of…
Added 24 days ago
Course Lecturer - School of Information Studies - Winter 2027
McGill University
ON
…program, and a minimum of 2 years experience as a professional librarian, preferably conducting online searches for a variety of clientele and in different…

St Catharines Public Library

Customer Service Assistant (Part-Time)

St. Catharines, ON, Canada

$29.21 to $34.16 CAD / hour · Part-time

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Job details

Pay: $29.21 to $34.16 CAD / hour
Job type: Part-time
Experience: Minimum 1 years’ experience working in a public library or program planning and delivery and/or customer service.
Posting language: English
Posted: Oct 19, 2026

Original job description

Posted: October 19, 2026 Closes: October 26, 2026

Hiring:
One CSA (Part-Time) Permanent

Location: System wide position that may be assigned to any SCPL Branch.

Job Summary:

This position reports to the Manager, Customer Service and functions as part of the Customer Service team providing and supporting information and reference services, reader’s advisory, circulation, digital assistance and program planning and implementation. Working as part of a collaborative team environment, will work towards achieving the strategic goals of SCPL through customer service & access, programming & outreach, and teamwork.

Duties and Responsibilities:

Customer Service and Access

Models and provides service excellence in all interactions with the public;
Communicates effectively with a variety of audiences and individuals from diverse backgrounds;
Provides readers’ advisory, reference, library orientation, customer guidance, research support, circulation tasks and membership updates;
May participate in the maintenance of library collections, marketing the library collections through displays and maintain a good working knowledge of the resources and collections;
Performs other customer service related duties as required.

Programming & Outreach

Working with the Programming & Outreach Librarian and colleagues, develops and facilitates programs and outreach, class visits, and tours that align with the Library’s strategic goals;
Continually measures and evaluates the effectiveness of programs and outreach, making recommendations to the Programming & Outreach Librarian and colleagues for improvements;
Liaises with relevant community organizations and groups to build and maintain a network of community contacts;
Uses outreach opportunities to engage customers in library membership and position the library as a trusted community development partner;
Works with the Programming and Outreach Team, to increase awareness of the library’s programs, through print and online promotions;
Facilitates a welcoming environment for community volunteers assisting with outreach and/or programming.

Teamwork

Participates in team meetings to communicate updates, address concerns, plan programming and/or outreach;
Works with team members to ensure branch workflow is smooth and efficient, providing direction when necessary;
Fosters and maintains positive work relationships with library staff;
Contributes to healthy and safe work environment while supporting the Library’s mission and values.

Qualifications:

Library Technician Diploma, degree, or equivalent.
Minimum 1 years’ experience working in a public library or program planning and delivery and/or customer service.
Excellent interpersonal and communication skills.
Proficient using technology to work and provide assistance to others, including electronic resources, devices, Microsoft Office, etc.
Current Criminal Records Check.

Hours of Work:

Not more than 48 hours per 2 week pay period, weekdays, evenings, and weekends (including Sundays) as required.

Hourly Rate:

$29.208 - $34.163 per hour (Pay Group 4, January 2026 PT schedule)

St. Catharines Public Library is an equal opportunity employer committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise Human Resources to ensure your accommodation needs under the OHRC and Accessibility for Ontarians with Disabilities Act are provided through all stages of the recruitment process. SCPL uses AI to screen, select and assess applicants during the recruitment process.

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More about this job

Responsibilities

The Customer Service Assistant provides information, reference, and circulation services while supporting library operations. They also collaborate with the team to develop and facilitate community programs and outreach initiatives.

Requirements

Candidates must hold a Library Technician Diploma, degree, or equivalent qualification. At least one year of experience in a public library, program planning, or customer service is required.

Skills

Customer Service
Reference Services
Reader’s Advisory
Circulation
Digital Assistance
Program Planning
Outreach
Library Orientation
Research Support
Communication Skills
Interpersonal Skills
Microsoft Office
Electronic Resources
Community Engagement

Visa sponsorship

Not detected in the job text

Keywords

Library Technician
Customer Service
Public Library
Programming
Outreach
Circulation
Reference Services
Reader’s Advisory
Digital Assistance
Microsoft Office
Community Engagement
Library Collections
Criminal Records Check
Information Services
Library Orientation

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