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Added 1 day ago
RH
Front Desk Agent
Rosewood Hotel Georgia
Vancouver, BC
- Full-time
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks.
Added 1 day ago
Front Desk Agent
Rosewood Hotel Group
Vancouver, BC
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks.
Added 1 day ago
CN
Agent, Customer Service
Canadian North
Iqaluit, NU
- Full-time
As a Customer Service Agent, you will assist passengers throughout their travel journey by checking them in, handling baggage, providing information, and helping deliver a positive travel…
Added 1 day ago
CN
Coordinator, Customer Service
Canadian North
Yellowknife, NT
- Part-time
…customer service and fulfilling all duties of a Customer Service…
Added 1 day ago
Guest Service Agent
Northland Properties
Terrace, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 1 day ago
AG
Passenger Service Agent
Alliance Ground International
Regina, SK · YQR Airport
- Part-time
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right…
Added 2 days ago
FH
Spa Reception Agent
Fairmont Hotels & Resorts
Banff, AB
- Full-time
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in…
Added 2 days ago
A
Spa Reception Agent
AccorHotel
Banff, AB
- Full-time
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in…
Added 2 days ago
M
Front Desk Agent
Marriott
Montreal, QC
- Full-time
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.…
Added 2 days ago
SP
Guest Service Agent - Winter 2026/27
Sun Peaks Grand Hotel & Conference Centre
BC · Sun Peaks Mountain, BC
- Full-time
Added 2 days ago
AT
Call Center Agent (Montréal, Ottawa, Québec)
Air Transat
Montreal, QC
- Full-time
Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).
Added 2 days ago
JA
Customer Service Agent (PT)
Jazz Aviation LP
Yellowknife, NT
- Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 2 days ago
WB
Heli Ski Reservation Agent
Whistler Blackcomb
Whistler, BC
- Temporary
Answering guest in-bound calls, emails and in-person inquiries and reservations, responding in a timely manner
Added 2 days ago
TC
Call Centre Booking Agent - Vancouver
Transdev Canada
Surrey, BC
- Internship
Transdev Canada is hiring a Call Centre Casual Booking Agent for our Cloverdale location.
Added 2 days ago
Heli Ski Reservation Agent
Vail Resorts
Whistler, BC
Answering guest in-bound calls, emails and in-person inquiries and reservations, responding in a timely manner
Added 2 days ago
PL
Front Desk Agent
Pomeroy Lodging
Prince George, BC
- Full-time
We are looking for a Front Desk Agent to join our team!
Added 3 days ago
TA
Call Center Agent (Montréal, Ottawa, Québec)
Transat AT
Montreal, QC
- Full-time
Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).
Added 3 days ago
MI
Travel Agent
MANN INTERNATIONAL TRAVEL
Canada
- Full-time
Role Description The Travel Agent is a full-time, on-site role based in Canada. This role involves assisting clients with planning and booking domestic and international travel, including…
Added 3 days ago
ST
Travel Agent
Skyteam Travel Inc
Surrey, BC
- Full-time
Role Description This is a full-time, on-site Travel Agent role based in Surrey, BC. The Travel Agent will assist clients with planning and booking travel arrangements, including flights,…
Added 3 days ago
M
Front Desk Agent
Marriott
Dorval, QC
- Full-time
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.…
Added 4 days ago
Agent(e) pour les réservations-2
U-Haul
Montreal, QC · Lachine, Quebec
U-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting…
Added 4 days ago
U
Agent(e) pour les réservations-2
U-Haul
Montreal, QC
- Full-time
U-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting…
Added 4 days ago
Customer Service, Ramp, and Cargo Agent (Victoria) PTOC
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 4 days ago
Customer Service, Ramp, and Cargo Agent (Victoria) PTOC
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 5 days ago
Guest Service Agent
Canad Inns
Winnipeg, MB
Handle incoming customer reservations and process them efficiently.

St Eugene Golf Resort & Casino

Reservations Agent

Cranbrook, BC, Canada

$20 CAD / hour

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Job details

Pay: $20 CAD / hour
Posting language: English
Posted: Oct 13, 2026

Original job description

At St. Eugene Golf Resort & Casino, we are seeking energetic individuals who want to join us in creating the destination of choice in harmony with Mother Earth and our Indigenous culture while providing for our families and enriching our community.

Reservation Agent position is an opportunity for a dynamic individual looking to expand their career in the exciting hospitality industry. This role delivers outstanding customer service to our guests, whether it be on the front line or behind the scenes, making reservations

Reservation Agent

This position will be two days a week, non-union
Manage all transient room reservations, maximizing room revenue and average rates by utilizing standard rate quoting scenarios and upselling rooms whenever possible.
Collaborate closely with the Reservation Supervisor and Rooms Division Manager.
Proactively monitor local events and plan for inventory demands.
Collaborate with the Front Desk Supervisors to make sure front desk agents understand rate changes and promotions.
Respond promptly to incoming reservation calls, voicemails, and emails, while assisting with golf inquiries.
Address guest concerns quickly and respond to Fetch customer reviews.
Possess thorough knowledge of the hotel’s emergency procedures.
Develop, implement, and maintain SOPs related to reservations and PMS rate-building.
Create group blocks and enter rooming lists.
Identify, audit, and prepare significant reservations (VIPs, groups, OTAs, etc.) for accuracy and completeness.
Verify that the charge routing rules are configured correctly.
Book and oversee bus tour reservations, set up templates for Corporate & Bus tour rates.
Monitor reservation schedules, cancellations, and no-shows. Audit reservations daily for accuracy and completeness.
Assist the GSAs by covering breaks and managing escalated guest issues and questions.
Assign rooms ahead of guest arrival and monitor the room block to maximize guest satisfaction and hotel revenue.

Qualifications

Be punctual, reliable, honest, well-presented, dynamic, open-minded, and a passionate team player.
Committed to providing their guests a refined, seamless, memorable experience that exceeds their expectations.
Willing and able to gain a deep knowledge of Maestro PMS & Microsoft Office Suite and use their functions in line with department Best Practices.
Self-motivated to work with diligence, integrity, accuracy, speed, and thoroughness.
Able to identify social cues and express empathy while listening to a guest's request or issue, and then use this information to provide a personalized, successful resolution.
Capable of maintaining professionalism, composure, and control in a high-pressure, high-workload environment by utilizing organizational skills, multitasking techniques, and established internal confidence.
Able to effectively communicate and liaise with guests and hotel partners in person, via phone, and email with professionalism.
Capable of warmly and authentically engaging with their guests, offering direction and information while promoting Resort activities.
Able to accurately comprehend, calculate, communicate, and process various billing, rate, and folio structures.
Able to stand for long periods and lift objects up to 50 lbs.

Conditions of Employment

The successful candidate will hold a Grade 12 Diploma, be bondable, have a passion for creating and delivering exceptional guest/customer/client experiences, be comfortable working in a fast-paced guest-facing environment, be technically competent in computer use, and possess an excellent command of verbal and written communication. Formal education and/or work experience in the hospitality/tourism industry are assets. Experience with Maestro PMS or comparable Property Management Software is preferred. The nature of a 24/7 department requires all Front Office & Reservation Employees to cover a range of shifts, including, but not limited to, regular evening and weekend work, holidays, late nights, early mornings, and overnight shifts. This position is subject to a 90-day probationary period, during which training must be completed in AM and PM shifts.

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More about this job

Responsibilities

Manage transient room reservations, maximize revenue, and provide outstanding customer service to guests. Collaborate with department managers to maintain SOPs, audit reservations, and assist with front desk operations.

Requirements

Requires a Grade 12 Diploma and the ability to work in a fast-paced, guest-facing environment. Candidates must be technically competent, bondable, and available for various shifts including weekends and holidays.

Skills

Customer service
Reservation management
Upselling
Maestro PMS
Microsoft Office Suite
Communication
Multitasking
Problem solving
Billing
Rate management
Conflict resolution
Hospitality operations
Inventory management
Professionalism
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Maestro PMS
Microsoft Office
Customer Service
Revenue Management
Front Desk
SOPs
VIPs
OTAs
Billing
Inventory Demands
Resort
Casino
Property Management Software
Guest Relations
Scheduling
Audit

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