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St. Francis Memorial Hospital

System Support Worker

Barry's Bay, ON, Canada
Barrys Bay, ON, Canada

Pay Grid: $31.48 -$32.33/hour · Full-time

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Job details

Pay: Pay Grid: $31.48 -$32.33/hour
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 2 years’ related experience is required
Posting language: English
Posted: Nov 9, 2026

Original job description

ST. FRANCIS MEMORIAL HOSPITAL

IT System Support Worker - Junior

Permanent Full-Time

St. Francis Memorial Hospital is a 20 bed, fully accredited facility, offering medical, and complex continuing care. Special inpatient services include palliative care, diabetes clinic, telemedicine and Cardiac Rehabilitation. A two-bed Hospice is directly down the hall from our inpatient unit. The hospital has an extensive ambulatory care program with over 10,000 emergency visits per year. A six-station satellite hemodialysis unit is located at the St. Francis Memorial Hospital in Barry’s Bay.

SFMH would not continue to evolve and thrive without the dedication of our entire staff. At SFMH, we pride ourselves on creating and maintaining an environment where people are family; valued, recognized, and treated with respect. We do this by offering our employees with competitive and comprehensive benefit plans, a pension program with more than matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (free staff gym onsite) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. St. Francis Memorial Hospital offers an education fund that supports staff to pursue educational opportunities.

Come join us! We are hiring a Permanent, Full-Time Junior IT System Support Worker.

Pay Grid: $31.48 -$32.33/hour

Union: Non-Union

Posing Number: 26-63

The System Support Worker I, junior support, is responsible to assist the Director of Information Technology and Senior System Support Worker, and respond to first level support calls; monitor backups to ensure data integrity; configure new PC’s for the hospital environment; configure and maintain help desk applications, document IT related procedures, complete IT related projects as assigned, and other entry level duties in a manner consistent with RVH’s mission, vision and values.

Qualifications:

If you do not meet all requirements, but think you would excel in this role, we encourage you to apply anyway.

Graduate of an approved minimum 2-year Community College course with a relevant degree or diploma (e.g., Computer Science, Telecommunications, etc.) Equivalent experience will be considered.
2 years’ related experience is required
Ability to learn and support new applications.
Able to make decisions independently, prioritize and carry out various job functions ensuring all deadlines are met in a timely fashion.
Excellent attention to detail and applications training skills
Excellent telephone, written and in-person communication and interpersonal skills
Effective problem-solving abilities as well as a commitment to quality
Able to perform the duties within the working conditions of the work area including frequent interruptions; occasional heavy physical effort required such as lifting or moving equipment (maximum of 40 pounds)
Able to make decisions independently, prioritize and carry out various job functions ensuring all deadlines are met in a timely fashion
Must hold a valid Ontario driver’s license for travel within the region
Must be available to work off-site as appropriate and/or required
Participate in on-call schedule including evenings and weekends.

Everyone is Welcome

SFMH is dedicated to building an inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of our current and evolving population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team. This posting is for a newly created position.

Qualified applicants are invited to submit their resumes to hr@sfmhosp.com , on our website at www.sfmhosp.com/careers Compliance with SFMH vaccination policy and a recent satisfactory police record check are required. Only candidates selected for interview will be contacted. SFMH is an equal opportunity employer, committed to meeting needs under the Canadian Charter of Rights and Freedom, the Ontario Human Rights Code, and the Accessibility for Ontarians with Disabilities Act. Applicants requiring accommodation should contact Human Resources at (613) 432-4851.

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More about this job

Responsibilities

Assist the Director of Information Technology and Senior System Support Worker by responding to first-level support calls, monitoring backups, configuring hospital PCs, and maintaining help desk applications. Document IT procedures, complete assigned IT projects, and perform other entry-level support duties.

Requirements

A relevant community college degree or diploma from a minimum two-year program is required, although equivalent experience may be considered; two years of related experience is also required. Candidates need strong communication, problem-solving, training, prioritization, and attention-to-detail skills, a valid Ontario driver's license, and availability for off-site work and an evening and weekend on-call schedule.

Skills

First-Level IT Support
Backup Monitoring
Data Integrity
PC Configuration
Help Desk Application Support
IT Procedure Documentation
Application Training
Problem-Solving
Prioritization
Attention to Detail
Written Communication
Telephone Communication
Interpersonal Communication
Independent Decision-Making
IT Project Support

Benefits

Comprehensive Benefits Plan
Pension Program
Professional Development Opportunities
Employee and Family Assistance Program
Health and Wellness Programs
On-Site Staff Gym
Educational Development Fund

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
System Support
First-Level Support
Backup Monitoring
Data Integrity
PC Configuration
Help Desk Applications
IT Procedures
IT Projects
Application Support
Application Training
Community College Diploma
Computer Science
Telecommunications
Problem-Solving
On-Call Support
Ontario Driver's License
Healthcare
Hospital IT

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