Operations Manager

The Operations Manager coordinates school-wide operational services that support the safe, effective and uninterrupted operation of SJS. The portfolio includes events, health and safety, emergency preparedness, facility rentals, transportation administration, insurance, uniforms, sustainability, access/security coordination and other operational requirements.

Operational Business & Leadership Continuity

• Coordinate responses to emerging operational issues affecting students, employees, facilities or programs, exercising independent judgment and escalating significant risks as appropriate.
• Coordinate cross-departmental operational responses and support continuity during disruptions involving facilities, transportation, utilities, weather, construction, public-health matters or external events.
• Lead assigned cross-functional operational projects, continuous-improvement initiatives and relevant working groups.

Event Planning and Support

• Supervise and support the Events Coordinator.
• Coordinate operational planning and delivery of School events, meetings, performances, professional development days and other activities, including requirements, responsibilities, timelines, budgets, logistics, and communications.
• Coordinate operational requirements for events and higher-impact activities, including facilities, technology, security, access, catering, filming, external productions and construction impacts.
• Manage assigned vendors and service arrangements, including contracts, insurance, approvals and performance follow-up, and resolve or escalate operational risks and resource constraints.

Health and Safety Compliance:

• Coordinate the School's operational occupational health and safety program in collaboration with the JOHS Committee, HR, Facilities and School leadership.
• Serve as an Employer Representative and/or Employer Co-Chair of the JOHS Committee, as assigned, and complete required WorkSafeBC training.
• Coordinate committee activities, inspections, training, documentation and corrective actions; liaise with regulators and external resources and escalate significant concerns.

Sustainability and Environmental Operations:

• Coordinate operational sustainability initiatives with the Sustainability Committee and School community, including energy, waste reduction, recycling, transportation, procurement and resource use, and track opportunities for improvement.

Access Control and Campus Security 

• Coordinate access requirements for events, rentals, contractors, volunteers and other operational activities in collaboration with Facilities and other departments.
• Serve as a secondary operational contact for campus security and participate in the established after-hours escalation process.
• Coordinate security planning and follow-up associated with events, rentals, filming, construction and security incidents, escalating higher-risk matters appropriately.

Facility Rental Management

• Manage the School's facility rental program and serve as the primary administrative contact for renters.
• Coordinate availability, building requirements, staffing and operational requirements with Facilities and other departments.
• Administer rental agreements, fees, insurance, deposits, documentation, invoicing and payment tracking in collaboration with Finance.
• Manage renter communications, records, cost recovery and concerns relating to conduct, property damage, additional charges or non-compliance, escalating unusual or higher-risk arrangements as appropriate.

Insurance Administration

• Coordinate insurance documentation and requirements for School activities and external providers, liaising with the School's broker and escalating potential claims or significant coverage matters.

Transportation

• Administer the student transportation program in collaboration with the Manager, Facilities & Transportation, including annual registrations, schedules, forms, parent communications and related documentation.
• Serve as a point of escalation for transportation inquiries, service concerns, route changes, disruptions, delays and additional transportation services.
• Coordinate transportation requirements for School activities and operational disruptions, liaising with families, School departments, neighbours, the City of Vancouver and other external stakeholders as required.

School Safety and Emergency Preparedness

• Coordinate the School's operational emergency-preparedness program, including external-agency liaison, post-incident reviews, corrective actions and readiness improvements.
• Maintain emergency plans, procedures, checklists, contact information and annual drill schedules, and coordinate emergency drills, simulations, staff education, communications, logistics and documentation.
• Support campus traffic-management planning and implementation in collaboration with the Manager, Facilities & Transportation.
• Coordinate the operational implementation and review of the School's communicable-disease prevention plan and related communications in accordance with applicable requirements. 
• Support operational safety, emergency-preparedness and violence-prevention procedures, including processes for reporting and following up incidents and escalating significant trends or risks.

Uniforms Management

• Manage the School's uniform program in collaboration with School Principals and Finance, including vendor relationships, procurement, inventory, fittings, distribution, ordering and sales.
• Communicate uniform requirements to families; student compliance remains the responsibility of School leadership.

School-Wide Policies Management

• Coordinate policy and handbook administration, including reviews, approvals, version control, publication and records, while substantive content and compliance remain with designated policy owners.

Governance and Reporting

• Provide regular operational updates to the Director of IT & Risk Management, including significant projects, risks, vendor matters and service issues.
• Liaise with external stakeholders and coordinate operational requirements associated with Ministry and other regulatory inspections.

This profile outlines key responsibilities and is not exhaustive. Duties may be modified to meet School needs, and the employee may occasionally be assigned to temporarily support roles critical to operations and business continuity.

Education & Experience

• Post-secondary degree, diploma or equivalent combination of education and relevant experience in business administration, operations, facilities, emergency management, risk management, project management or a related field .
• 3–5 years of progressively responsible operational experience, ideally in an educational or similarly complex environment. 
• Demonstrated experience in project management, emergency/crisis response, vendor management and cross-functional coordination.
• Knowledge of applicable safety and regulatory requirements; project-management training or certification is an asset.

Key Skills & Competencies

• Demonstrates respect, inclusion, adaptability, self-awareness and commitment to continuous improvement.
• Collaborative and able to work effectively both independently and as part of a team.
• Demonstrated ability to lead, guide and train employees across diverse professional functions.
• Strong organizational, administrative, interpersonal and communication skills, with proficiency in Google Workspace and Microsoft Office.
• Ability to support safe, inclusive and student-centred operations in a K–12 environment.

• Full-Time Permanent role.
• Employment start date: November 16, 2026
• On-site.
• Comprehensive group benefits in accordance with SJS benefit plan eligibility.
• Annual Salary Range $81,000-$91,000.
• Requires flexibility for scheduled evening events and occasional early-morning/weekend commitments and participation in the School's after-hours escalation process. Hours and overtime will be administered in accordance with applicable legislation, the employment agreement and SJS policy.

• Reports To: Director of IT and Risk Management 
• Key Liaisons: Director of Finance & Human Resources; Junior and Senior School Principals; Manager, Facilities & Transportation; IT; Advancement; Finance. 
• Direct Reports: Event Coordinator
• Department: Operations
• Key Interactions: City of Vancouver, Parks and Recreation, transportation and facilities vendors, Film and movie companies, faculty, non-teaching employees. 

• Completion of child abuse prevention, concussion and Level 1 first-aid training provided by St. John’s School.
• Satisfactory vulnerable-sector criminal record check.
• The ability to legally work in Canada, in an educational setting is a condition of employment.
• Ability to attend off-site activities and work occasional evenings, early mornings and weekends as operationally required.

All interested candidates should submit their complete application to the following link: Operations Manager

The posting will be active until filled. If you are having any problems submitting your application, please email hr@sjs.ca

St. John’s School is committed to fostering a diverse, equitable, and inclusive learning and working environment where all individuals feel valued, respected, and supported. We believe that diversity of backgrounds, identities, lived experiences, and perspectives strengthens our school community and enriches learning for our students.

Our commitment to equity and inclusion aligns with the values of the International Baccalaureate, including respect, intercultural understanding, and global citizenship.

St. John’s School is an equal opportunity employer and encourages applications from all qualified candidates. We are committed to providing an inclusive and accessible recruitment process, and reasonable accommodations are available upon request throughout all stages of hiring.