Operations Leader Environmental Services
- Toronto, ON, Canada
Temporary
Applications open in a new tab.
Job details
- Job type
- Temporary
- Apply by
- Experience
- Minimum of 3 years relevant experience in a clinical in-patient setting working directly with clinical equipment.
- Posting language
- English
- Posted
Original job description
Major Responsibilities
- Monitors day-to-day operations and responds to requests, including, following-up and investigating service-gaps or customer concerns about service-delivery;
- Provides direct supervision/day to day guidance of Housekeeping Services, Linen services and Patient Transport, Clinical Equipment employees, ensuring quality service for patients, visitors, and staff;
- Directs and administers the housekeeping program to maintain the hospital environment in a sanitary, attractive and orderly condition;
- Performs daily tours/rounds of assigned areas, including assessing performance and conduct against department and Hospital policies, procedures and guidelines;
- Ensures staff are performing respective work activities as scheduled and as per area requirements and duty lists;
- Ensures staff have all required equipment/products/ supplies at their disposal;
- Ensures equipment, products and supplies are handled and used safely and efficiently;
- Ensures Infection Control Practices and isolation protocols/procedures are followed;
- Conducts Quality Assurance audits, and directs and coordinates corrective actions including patient rounding and stop light reports;
- Introduces and implements new, redesigned, and/or elimination of Duty Lists/Work Assignments;
- Plans, organizes, assigns and monitors user requested activities, and ensures completion of same;
- Coordinates additional/special cleaning in response to infection control concerns (heighten awareness and/or outbreak);
- Ensures and follows-up with, employee's adherence to Hospital and department policies, procedures and guidelines, and all applicable legislation;
- Assess performance and conduct of employees, investigates and documents concerns, and initiates and carries out initial stage of formal progressive discipline process;
- Reports and investigates accidents and incidents.
- dealing courteously and effectively with the public
- demonstrating initiative and good judgement to effectively problem solve
- providing leadership through applying sound team building principles
- liaising with other shift supervisors to ensure cleaning activities are followed up
- ensuring the safe operation of equipment and use of products and supplies through application of department policies/procedures
- performing quality control inspections and risk management audits
- participating in departmental meetings and hospital committees and performing other duties as assigned
- Support Clinical Equipment request using Knowledge of specialty equipment, supplies and materials specific to the Clinical Equipment Department and Care areas. These items include ward beds, ICU beds, wheelchairs, transport stretchers, mobile patient lifts etc.
- Support Linen Services and Patient Transport services to meet the demands of the hospital.
- Completion of secondary school education required, completion of post-secondary education an asset;
- Completion of one of the following; O.H.H.A certificate, Environmental Management Level I & II or an Environmental Services Leadership course:
- Minimum of three (3) years experience in the following areas: formal leadership; customer service; leading & directing team; housekeeping/cleaning;
- Minimum of 3 years relevant experience in a clinical in-patient setting working directly with clinical equipment.
- Formal Project Management experience an asset;
- Formal Training & Development experience an asset;
- Hospital experience an asset;
- Familiarity with government legislation relating to employment laws and human rights;
- Transportation of Dangerous Goods (T.D.G.) trained;
- Workplace Safety Insurance Board (W.S.I.B.) trained an asset;
- Chemical, Biological, Radioactive, Nuclear (C.B.R.N.) trained an asset;
- Possesses strong written and oral communication; English;
- Experience with Microsoft Office (Word, Excel, Power Point & Outlook);
- Very good attendance record;
- Good performance record.
More about this job
Responsibilities
Oversee daily housekeeping, linen, patient transport, and clinical equipment services, ensuring safe, timely, and high-quality support for patients, visitors, and staff. Supervise and guide employees, conduct inspections and audits, address service concerns and incidents, and coordinate corrective actions and special cleaning needs.
Requirements
Requires secondary school education, an applicable environmental services certificate or leadership course, and at least three years of experience in leadership, customer service, team direction, and housekeeping or cleaning. Also requires at least three years of relevant clinical inpatient experience working directly with clinical equipment, strong English communication skills, Microsoft Office experience, and Transportation of Dangerous Goods training.
Skills
- Environmental Services Leadership
- Housekeeping Operations
- Team Leadership
- Customer Service
- Quality Assurance Audits
- Infection Control
- Clinical Equipment Support
- Linen Services
- Patient Transport
- Staff Scheduling
- Performance Management
- Progressive Discipline
- Incident Investigation
- Risk Management
- Microsoft Office
- Project Management
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Environmental & Sustainability
- Customer Service & Support
- Security & Safety
Keywords
- Environmental Services
- Housekeeping
- Linen Services
- Patient Transport
- Clinical Equipment
- Hospital Operations
- Infection Control
- Isolation Protocols
- Quality Assurance
- Risk Management
- Customer Service
- Team Leadership
- Staff Supervision
- Duty Lists
- Progressive Discipline
- Incident Investigation
- O.H.H.A. Certificate
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Project Management
- Training and Development
- Employment Legislation
- Human Rights
- Workplace Safety Insurance Board
- Chemical, Biological, Radioactive, Nuclear Training