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Added 15 mins ago
S
Talent and Business Operations Manager, Stores
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- Full-time
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St. Joseph's Healthcare Hamilton

Admin Support 8 - ENT

Hamilton, ON, Canada
Charlton Campus, Canada

$29.4 - $31.92 · Part-time

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Job details

Pay: $29.4 - $31.92
Job type: Part-time
Listed closing date: Oct 8, 2026
Experience: Minimum 1 year experience in health care environment.
Positions available: 1
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Details

Job Number:

JR02273

Department:

ENT Head and Neck Residency Clinic

This position may be scheduled at any of the following sites:

Charlton Campus (Hamilton Downtown)

Job Type:

Temporary (Fixed Term), Part time

Contract Duration: (If applicable)

15 months

Number of Positions:

Union:

CUPE Local 786

Hourly Rate (Min / Max):

$29.4 - $31.92

Schedule

Work Days:

Monday to Friday

Time of Day:

Days

Shift:

Hours - 7.5

Shift Start: (If applicable)

AM 08:00

Reason for Posting:

Posting is for a role with an existing vacancy

Application Dates

Opening Date:

2026-10-01

Closing Date:

2026-10-08

Job Description

Position Summary
This position provides administrative support to ENT clinic and interacts directly with patients and their families and the unit receptionist and registration clerk. The incumbent communicates directly within the unit(s) and to other hospital departments. All related duties and responsibilities adhere to the policies and procedures of St. Joseph's Healthcare.

Qualifications
-Post-secondary diploma/certificate in medical office administration or equivalent combination of education and experience.
-Medical Terminology Certificate.
-Minimum 1 year experience in health care environment.
-Intermediate skill level in MSWord Powerpoint and MSExcel.
-Clerical testing may be required as part of the selection process.
-Familiarity with registration and scheduling database systems.
-Intermediate keyboarding and transcription skills.
-Demonstrated ability to accept responsibility plan prioritize and complete tasks with minimal supervision.
-Effective communication skills and the ability to deal with the public with tact and diplomacy. Excellent customer service orientation.
-Ability to perform well as a contributing member of a team.
-Good organizational and analytical problem-solving skills.

Responsibilities

-Functions in a public relations and reception capacity as initial contact with patients and families utilizing the services of the clinics handling departmental communications and contact with clients at all levels. Handles all incoming phone calls and enquiries to the desk in an efficient and courteous manner. Referrals are made and individuals are directed accordingly. -Coordinates patient scheduling and registration through the use of several computer applications including PHS data entry. This includes telephone reminders to patients and follow-up on missed appointments. -Verifies and updates patient information prepares patient charts validates OHIP cards and ensures that all patient records are processed efficiently and managed with the utmost confidentiality following all standards determined by admission discharge and transfer. -Provides administrative support including transcribing or typing routine reports manuals correspondence and sorts/distributes mail faxes and emails. -Utilizes appropriate software programs or computer applications to maintain payroll workload and related statistics and prepare reports. -Maintains accurate files of reports requisitions invoices and miscellaneous records in a prescribed manner archiving on an annual basis. -Handles payroll details and updates staff schedules. -Attends training sessions and in services. -Ensures all supplies and/or services required by the Program are adequately stocked and/or requisitioned in a timely manner. -Participates in the orientation and training of new staff and students. -Supports the activities of a number of departmental and committee meetings i.e. coordinates booking schedules attends meetings records and transcribes minutes and distributes agenda items/minutes. -Performs other offices duties as assigned by the Manager or designate.

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process (recruit@stjoes.ca).

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More about this job

Responsibilities

The incumbent provides administrative support to the ENT clinic, including patient registration, scheduling, and maintaining accurate medical records. They also handle departmental communications, payroll details, and assist with meeting coordination and office documentation.

Requirements

Candidates must possess a post-secondary diploma in medical office administration and a Medical Terminology Certificate. At least one year of experience in a healthcare environment and intermediate proficiency in Microsoft Office applications are required.

Skills

Medical terminology
Administrative support
Patient scheduling
Data entry
Customer service
Transcription
Keyboarding
MS Word
MS Excel
MS PowerPoint
Record management
Payroll processing
Communication
Problem-solving
Organizational skills
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Medical Office Administration
Medical Terminology
Healthcare
Patient Registration
Scheduling
PHS Data Entry
OHIP
Payroll
Transcription
Clerical
Administrative Support
Customer Service
Records Management
MS Word
MS Excel
MS PowerPoint
Clinic Support
Hospitality
Public Relations
Documentation

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