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HI
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St. Lawrence College

Student Services Navigator

Kingston, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: A minimum of 2 years’ experience in a digitized office setting, demonstrating outstanding customer service skills, professional conduct, and problem-solving abilities.
Posting language: English
Posted: Oct 30, 2026

Original job description

POSITION Summary

Under the supervision of the Manager, Career and Student Services, the Student Services Navigator (SSN) is the front-facing and initial point of contact for St. Lawrence College community members (including prospective students, students, staff, alumni, and guests). The primary focus of the role is to provide an exceptional service with the goal of enhancing the students’ experience through addressing their needs or providing an effective referral.

This role offers an integrated intake and triage function across multiple services. Working with each campus, this position provides: service area-specific intakes, assesses eligibility for service and assists with service requirements, answers more in-depth inquiries regarding service provision, books service appointments with relevant service areas, triages access to services, and those seeking guidance on service access and responses to situations pertinent to college programs.

Qualifications

Education and Experience:

A minimum of a 2-year diploma in Office Administration or equivalent qualification.

A minimum of 2 years’ experience in a digitized office setting, demonstrating outstanding customer service skills, professional conduct, and problem-solving abilities.

Other Required Qualifications:

Non-violent Crisis Intervention training and/or ASIST training is required.
Experience providing service to diverse populations, including international individuals.
Responding to client needs in a sensitive and positive manner.
Maintaining a high degree of confidentiality.

Physical/Work Environment Essential Requirements

The successful incumbent must have the ability to report to the work location.

SALARY AND TERMS:

Support Group: Pay Band F
Start Rate: $32.74
Hours per week: 35
Posted Date: October 30, 2026
Closing Date: November 6, 2026

DOCUMENTS

Job Duties & Responsibilities

How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here link and complete the application form. Attach your cover letter/resume document to the application form.

THIS IS A FULL-TIME BARGAINING UNIT POSITION

This posting is for an existing vacancy at St. Lawrence College. This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.

The College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity. St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at employ@sl.on.ca. To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact employ@sl.on.ca and our Talent Management Consultants will address your requests for accommodation confidentially.

This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted.

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More about this job

Responsibilities

Serves as the initial point of contact for students, prospective students, staff, alumni, and guests, providing service-specific intake and responding to inquiries. Assesses eligibility and service needs, books appointments, and directs people to appropriate services or guidance.

Requirements

Requires a minimum two-year diploma in Office Administration or an equivalent qualification, plus at least two years of experience in a digitized office setting. Applicants must have strong customer service and problem-solving skills, experience serving diverse populations, the ability to maintain confidentiality, and Non-Violent Crisis Intervention and/or ASIST training.

Skills

Customer Service
Client Intake
Triage
Eligibility Assessment
Appointment Scheduling
Service Referrals
Problem-Solving
Confidentiality
Crisis Intervention
ASIST Training
Communication
Service Navigation
Working With Diverse Populations
Professional Conduct

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Higher Education
Office Administration
Customer Service
Integrated Intake
Triage
Service Eligibility
Service Requirements
Appointment Booking
Service Referrals
Service Navigation
Client Needs
Diverse Populations
International Individuals
Confidentiality
Problem-Solving
Digitized Office Setting
Non-Violent Crisis Intervention
ASIST Training
Career Services

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