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Added 44 mins ago
M
CRM Project Manager
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- Full-time
…We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global…
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St. Michael's Hospital

Business Manager Operations Engineering Services

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 5-7 years of experience in operations management or a related field in a healthcare environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Reporting to Senior Director of Engineering & Plant Services, the Business Manager – Operation will be responsible for overseeing daily operations and ensuring the efficiency of business processes. The incumbents have a deep understanding of program operations and utilize this knowledge to provide key partnership and support for the fiscal planning/monitoring, workflow planning, strategic planning, development of business cases, planning/tracking capital equipment needs and various resource management activities for the program to drive operational excellence and support the organization's goals.

The role is responsible for annual budgeting and capital planning processes. You will also provide financial leadership and direction to the Engineering & Plant Services department by overseeing monthly and quarterly assessments, forecasting financial performance against budget, establishing financial and operational goals, and generating reports, briefs and documents that support the strategic long-range operational and capital planning initiatives of the department, and the overall goals and objectives of the Network.

Duties & Responsibilities

Responsible for leading the development, analysis and monitoring of the operating and capital budgets of the Engineering & Plant Services Department;
Coordinate the development and consolidation of the Programs annual and multi-year operating budget, and subsequently perform the monitoring and forecasting of such budgets at a program-wide level with support for stakeholders and escalation of risks and opportunities to Senior decision makers
Establishes, organizes and implements strategies within the portfolio and is responsible for the operations of its departments as well as the effective use of its resources (budget, staffing, etc.);
Provides necessary financial reports relating to capital planning and collaborates with managers and key stakeholders to identify the resources needed to meet the short term and long term needs of the Network;
Prepares monthly and quarterly expense/revenue to budget analysis/reports for review by Managers and Director
Provides sound financial/business analysis and can prepare and manage capital projects, operating budgets and variance reports;
Lead the quarterly re-assessment of program forecasts, utilizing historical and current trends and performance drivers to confirm updated financial expectations in all aspects of the budget/program performance
Collaborates with other department managers in Engineering & Plant Services to support the development, implementation, and evaluation of initiatives related to quality and efficiencies;
Collaborates in projects to document and analyze workflow (in key areas such as procurement, inventory control, production of specified product types, packaging etc.);
Collaborates with and/or supports (manager and other relevant individuals) to optimize workflow and processes to achieve best practice and performance targets;
Monitors progress of interdisciplinary team efforts as related to QI initiatives;
Leads in the creation of a QI scorecard;

Qualifications

Must have Bachelor’s degree in Business Administration, Operations Management, or a related field
Master of Business Administration (MBA) preferred
CPA (CA, CGA, CMA) designation preferred
5-7 years of experience in operations management or a related field in a healthcare environment.
Strong analytical and problem-solving skills.
Excellent leadership and team management abilities.
Proficient in project management tools and software (e.g., MS Project, Asana).
Exceptional communication and interpersonal skills.
Excellent understanding of MIS Guidelines both financial and statistical structures;
Excellent understanding of Cost Per Weighted Case Methodologies, Service-based funding, and performance-based funding;
Excellent understanding of Ontario Cost Distribution Methodologies;
Excellent verbal and written communication skills, business case writing skills required;
Strong analytical, interpersonal, organizational, customer service and presentation skills;
Problem solving skills to identify appropriate recommendations for process improvement;
Demonstrated project management skills and experience;
Demonstrated proficiency working with microcomputer applications in a Windows environment (Word, Excel, Access, PowerPoint, database platforms);
Sound knowledge of MS Project and Visio preferred;
Knowledge of databases and data modeling tools preferred;
Demonstrated expert of statistical analysis software preferred;
Demonstrated flexibility and ability to adapt to change;
Highly organized, conscientious and demonstrated ability to manage multiple initiatives with competing priorities;
Excellent decision making, and time management skills;
Ability to engage and influence stakeholders when necessary;
Ability to analyze problems, interpret operation needs, and develop integrated, creative solutions;
Compliance with confidentiality requirements;
Excellent ability to write RFP’s and program initiative projects;
Excellent computer literacy.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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More about this job

Responsibilities

Lead operating and capital budget development, monitoring, forecasting, and financial reporting for Engineering & Plant Services, while supporting strategic and long-range planning. Coordinate workflow and quality-improvement initiatives, optimize departmental resources and processes, and collaborate with managers and stakeholders to meet operational goals.

Requirements

A bachelor's degree in Business Administration, Operations Management, or a related field is required; an MBA and CPA designation are preferred. Candidates should have 5–7 years of operations management experience in healthcare, strong financial and analytical capabilities, project-management experience, and proficiency with relevant business and data tools.

Skills

Operations Management
Budgeting
Capital Planning
Financial Forecasting
Financial Analysis
Variance Analysis
Strategic Planning
Project Management
Workflow Optimization
Process Improvement
Quality Improvement
Stakeholder Engagement
Resource Management
Statistical Analysis
Business Case Writing
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Engineering & Plant Services
Healthcare Operations
Operating Budgets
Capital Budgets
Capital Planning
Annual Budgeting
Multi-Year Budgeting
Financial Forecasting
Variance Reports
MIS Guidelines
Cost Per Weighted Case
Service-Based Funding
Performance-Based Funding
Ontario Cost Distribution Methodologies
Quality Improvement
QI Scorecard
Workflow Analysis
Resource Management
Business Cases
CPA
MBA
MS Project
Visio
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Database Platforms
Data Modeling
Statistical Analysis Software

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