Coordinated Access Addictions Caseworker
- Toronto, ON, Canada
Temporary
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Job details
- Job type
- Temporary
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- Posting language
- English
- Posted
Original job description
Coordinated Access for Addiction Services provides call center screening and triage services for individuals and families requiring counseling, information and referrals to Toronto Central Local Health Integration Network (TCLHIN) funded addiction services across the City of Toronto. Coordinated Access also provides short-term face-to-face case management and transitional support for people who are in need of assistance in navigating the system.
The Coordinated Access Caseworker (CACW) provides crisis intervention, counseling, case management, referral, treatment planning, and brief follow-up from a trauma informed care perspective to individuals and families. The role is performed on the telephone and in person. The CACW works with complex and sensitive cases requiring a sophisticated understanding of: most aspects of Substance Use and Concurrent Disorders, different cultures and various populations. The CACW collaborates with: colleagues in integrating knowledge with practice, other agencies and service providers to address challenges like barriers to service and gaps in the system. Participates in developing, implementing or evaluating large or complex programs, or leads such efforts for smaller or less complex programs/initiatives.
Duties & Responsibilities
The Coordinated Access Caseworker (CACW) provides crisis intervention, counseling, case management, referral, treatment planning, and brief follow-up from a trauma informed care perspective to individuals and families. The role is performed on the telephone and in person. The CACW works with complex and sensitive cases requiring a sophisticated understanding of: most aspects of Substance Use and Concurrent Disorders, different cultures and various populations. The CACW collaborates with: colleagues in integrating knowledge with practice, other agencies and service providers to address challenges like barriers to service and gaps in the system. Participates in developing, implementing or evaluating large or complex programs, or leads such efforts for smaller or less complex programs/initiatives.
Duties & Responsibilities
- Establishes and maintains therapeutic rapport with Clients, on the telephone or in person, to facilitate commitment to adhering to treatment plans and establishes and maintains treatment plans as part of a multi-disciplinary team, as appropriate.
- Provides short term face to face and transitional support for individuals as required.
- Employs evidence-informed health screening and assessment tools to identify health problems that might influence the Client¿s treatment plan.
- Records data related to calls and analyzes data and enters data into reports.
- Presents to community agencies on the role and function of Coordinated Access.
- Assess and monitors Clients at risk of suicide and/or other Substance Use related harm and initiates appropriate interventions or referral as required.
- Assess the relative severity of the Client¿s Substance Use and Mental Illness or Mental Health Issues, if present, and adjusts the treatment plan to reflect the relative priority of each.
- Creates treatment plans that integrate an understanding of the relationship between trauma, Substance Use and Mental Illness or Mental Health Issues.
- Makes decisions based on evidence-based practice, reasoning, and clinical experience and in consultation with key stakeholders.
- Possesses expert knowledge of Substance Use and Concurrent Disorders.
- Possesses considerable knowledge and understanding of historical, cultural, spiritual, political and socio-economic issues that affect diverse populations and develops effective, inclusive and respectful working relationships with these individuals and groups.
- Participates in developing, implementing or evaluating large or complex programs, or leads such efforts for smaller initiatives/programs.
- Collaborates with colleagues in integrating knowledge with practice , other agencies and service providers to address challenges like barriers to service and gaps in the system.
- Practices knowledge exchange principles in both written and verbal communication (simple, clear, direct, respectful, timely, evidence-based).
- Two year college diploma in Human Services Counseling, or Social Service Worker or university degree preferred with a related program that has a significant portion of its course content in addictions or concurrent disorders.
- Experience working with clients going through withdrawal. ¿ Extensive knowledge of Withdrawal Management Services, addictions and social service resources in the community.
- Experience working in a cross-disciplinary team or in a medical environment dealing with addictions.
- Experience and knowledge of coordinated access in addictions.
- Crisis Intervention training.
- CPR/First Aid
- Excellent written and verbal communications skills.
- Competencies in Word, Excel, and PowerPoint.
- Ability to work flexible hours which includes days, evenings, 7 days a week.
More about this job
Responsibilities
Provides telephone and in-person crisis intervention, counseling, assessment, case management, referrals, treatment planning, and brief follow-up for individuals and families seeking addiction services. Coordinates care with clients, multidisciplinary colleagues, and community agencies, monitors risk, supports transitions, and contributes to program development and evaluation.
Requirements
Requires a two-year college diploma in human services counseling or social service work, or a preferred university degree in a related program with substantial addictions or concurrent-disorders content. Candidates should have experience supporting clients in withdrawal, knowledge of withdrawal management and community resources, experience in cross-disciplinary or medical settings, crisis intervention training, CPR/First Aid, strong communication and Microsoft Office skills, and availability for flexible hours across seven days.
Skills
- Crisis Intervention
- Addictions Counseling
- Concurrent Disorders
- Case Management
- Treatment Planning
- Suicide Risk Assessment
- Withdrawal Management
- Trauma-Informed Care
- Health Screening and Assessment
- Referral and Care Coordination
- Client Counseling
- Cross-Disciplinary Collaboration
- Cultural Competence
- Data Recording and Reporting
- Written and Verbal Communication
- Microsoft Word, Excel, and PowerPoint
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Social Services
- Customer Service & Support
Keywords
- Coordinated Access
- Addiction Services
- Substance Use
- Concurrent Disorders
- Withdrawal Management
- Crisis Intervention
- Trauma-Informed Care
- Case Management
- Counseling
- Treatment Planning
- Health Screening
- Assessment Tools
- Suicide Risk Assessment
- Harm Reduction
- Referral
- Transitional Support
- Multidisciplinary Team
- Community Resources
- Cultural Competence
- Evidence-Informed Practice
- Program Development
- Program Evaluation
- Knowledge Exchange
- CPR
- First Aid
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint