Information Desk Assistant Visitor Services
- Toronto, ON, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Duties & Responsibilities
Evenings and weekends, Alternating: Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
#IND1
- Greet and direct patients, visitors and staff
- Perform a computer search to locate patient information for way-finding and clinic appointments.
- Answer telephone inquiries and provide relevant information as requested.
- Problem solve issues for patients and visitors and escalate when appropriate
- Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
- Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
- Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
- Alert the Team Leader to any issues or concerns that require escalation
- Other duties as assigned.
- Successful completion of a secondary school diploma required.
- Successful completion of a post-secondary community college program in a related field preferred.
- Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
- Able to use telephone equipment at the Information Desks.
- Basic mathematical skills (addition, subtraction, multiplication and division) are required.
- Well-developed organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
- Excellent customer service record with proven success in working in a team environment.
- Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
- Able to demonstrate trouble-shooting and problem-solving skills.
- Demonstrated ability to work both independently and as part of a team
- Proven commitment to Mission and Values of the organization.
- Excellent attendance record.
- High energy and able to multitask.
- Medical Terminology Certificate is an asset.
- Other duties as assigned.
Evenings and weekends, Alternating: Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
#IND1
More about this job
Responsibilities
Greet and direct patients, visitors, and staff; locate patient and appointment information; answer telephone inquiries; and resolve or escalate issues. Coordinate wheelchair assistance and hospital code support, maintain the information desk and lobby area, and report concerns to the Team Leader.
Requirements
A secondary school diploma is required, and a related post-secondary community college program is preferred; a Medical Terminology Certificate is an asset. Candidates need strong English communication, customer service, organization, problem-solving, and multitasking skills, basic mathematics, proficiency with ADT and Microsoft Office tools, and the ability to work independently and as part of a team.
Skills
- Customer Service
- Patient and Visitor Assistance
- Wayfinding
- Telephone Communication
- Problem-Solving
- Troubleshooting
- Organization
- Task Prioritization
- Multitasking
- Teamwork
- Independent Work
- English Communication
- Basic Mathematics
- ADT Software
- Microsoft Outlook
- Microsoft Word
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Administrative
Keywords
- Information Desk
- Visitor Services
- Patient Assistance
- Wayfinding
- Clinic Appointments
- Telephone Inquiries
- Wheelchair Assistance
- Hospital Codes
- ADT Software
- Microsoft Outlook
- Microsoft Word 2010
- Intranet
- Internet
- Medical Terminology
- Customer Service
- Problem-Solving
- Troubleshooting
- Task Prioritization
- Multitasking
- Basic Mathematics
- Teamwork
- English Communication
- Hospital and Health Care