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Added 1 min ago
BT
Articling Student
Baker Tilly Canada
Victoria, BC
- Internship
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
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TO
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Ottawa, ON
- Full-time
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Langley (District), BC · City of Langley, BC
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Added 15 mins ago
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Added 30 mins ago
OT
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Ontario Tech University
Oshawa, ON
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RV
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- Full-time
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Added 46 mins ago
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- Other
The Environmental Specialist Intern supports the Compliance Assurance (CA) program to help ensure alignment with regulatory requirements. The successful candidate will contribute to…
Added 46 mins ago
PC
Environmental Compliance Intern - January 2027 (12 or 16 Month Term)
Parkland Corporation
Burnaby, BC
- Other
The Environmental Specialist Intern supports the Compliance Assurance (CA) program to help ensure alignment with regulatory requirements. The successful candidate will contribute to…
Added 1 hour ago
BC
Recreation Therapist
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Lease and Rental Administrative Specialist
Altruck Rentals
Guelph, ON
- Full-time
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Added 1 hour ago
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labour relations specialist
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Added 1 hour ago
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Corporate Air Escalations Specialist - Toronto, Vancouver, Montreal
Flight Centre
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St. Michael's Hospital

Information Desk Assistant Visitor Services

Toronto, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Duties & Responsibilities

Greet and direct patients, visitors and staff
Perform a computer search to locate patient information for way-finding and clinic appointments.
Answer telephone inquiries and provide relevant information as requested.
Problem solve issues for patients and visitors and escalate when appropriate
Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
Alert the Team Leader to any issues or concerns that require escalation
Other duties as assigned.

Qualifications

Successful completion of a secondary school diploma required.
Successful completion of a post-secondary community college program in a related field preferred.
Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
Able to use telephone equipment at the Information Desks.
Basic mathematical skills (addition, subtraction, multiplication and division) are required.
Well-developed organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
Excellent customer service record with proven success in working in a team environment.
Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
Able to demonstrate trouble-shooting and problem-solving skills.
Demonstrated ability to work both independently and as part of a team
Proven commitment to Mission and Values of the organization.
Excellent attendance record.
High energy and able to multitask.
Medical Terminology Certificate is an asset.
Other duties as assigned.

Hours

Evenings and weekends, Alternating: Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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More about this job

Responsibilities

Greet and direct patients, visitors, and staff; locate patient and appointment information; answer telephone inquiries; and resolve or escalate issues. Coordinate wheelchair assistance and hospital code support, maintain the information desk and lobby area, and report concerns to the Team Leader.

Requirements

A secondary school diploma is required, and a related post-secondary community college program is preferred; a Medical Terminology Certificate is an asset. Candidates need strong English communication, customer service, organization, problem-solving, and multitasking skills, basic mathematics, proficiency with ADT and Microsoft Office tools, and the ability to work independently and as part of a team.

Skills

Customer Service
Patient and Visitor Assistance
Wayfinding
Telephone Communication
Problem-Solving
Troubleshooting
Organization
Task Prioritization
Multitasking
Teamwork
Independent Work
English Communication
Basic Mathematics
ADT Software
Microsoft Outlook
Microsoft Word

Visa sponsorship

Not detected in the job text

Keywords

Information Desk
Visitor Services
Patient Assistance
Wayfinding
Clinic Appointments
Telephone Inquiries
Wheelchair Assistance
Hospital Codes
ADT Software
Microsoft Outlook
Microsoft Word 2010
Intranet
Internet
Medical Terminology
Customer Service
Problem-Solving
Troubleshooting
Task Prioritization
Multitasking
Basic Mathematics
Teamwork
English Communication
Hospital and Health Care

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