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Added 38 mins ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
…beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the…
Added 38 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Renfrew, ON
- Part-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 1 hour ago
BS
Bilingual Operations Administrator
Bilingual Source
Mississauga, ON
- $84,000 to $87,000 CAD / year
- Full-time
You will help coordinate daily business activities, support customer-facing operations and ensure important administrative processes are completed accurately and efficiently.
Added 1 hour ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
…out what is going on rather than simply replacing whatever part appears on a work…
Added 4 hours ago
P
Administrative Assistant
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…multitasking environment, often working with confidential and time-sensitive material. At the Administrative level, you will work as part of a team of problem solvers, helping to solve…
Added 4 hours ago
SS
Hairstylist
SmartStyle Salons
Hamilton, ON · Waterdown, ON
- Full-time
We are a locally owned franchised-salon, proud to be part of Regis Corporation, the world's largest and leading hair salon company, dedicated to making people look good and feel beautiful.…
Added 4 hours ago
SS
Hairstylist
SmartStyle Salons
Mississauga, ON
- Full-time
We are a locally owned franchised-salon, proud to be part of Regis Corporation, the world's largest and leading hair salon company, dedicated to making people look good and feel beautiful.…
Added 4 hours ago
SS
Hairstylist
SmartStyle Salons
Mackenzie, ON
- Full-time
We are a locally owned franchised-salon, proud to be part of Regis Corporation, the world's largest and leading hair salon company, dedicated to making people look good and feel beautiful.…
Added 5 hours ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Prince George, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
SD
Cashier, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Richmond, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
K
Manager, National CPA Program (12 months contract)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Your work matters. As part of our Audit & Assurance practice, you’ll deliver high quality work that supports trust, transparency, and confidence across both public and private…
Added 5 hours ago
LC
Personal Shopper Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 5 hours ago
LC
Cashier Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 5 hours ago
LC
Cashier Part Time Day
Loblaw Companies Limited
Owen Sound, ON
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
…environment. Our extraordinary team also includes 4 personnel to help physicians with any daily tasks. Located in Willowbrook, our clinic is right at the heart of Langley and is next-door…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Moody, BC
- Part-time
We are currently recruiting Family Physicians interested in full-time, part-time, locum, or blended practice opportunities. Whether you are a new graduate or an experienced physician, this…
Added 6 hours ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Sechelt, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 hours ago
SD
Cashier, Hourly Full Time Day
Shoppers Drug Mart
Elmira, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 hours ago
LC
Cashier Part Time Day
Loblaw Companies Limited
Timmins, ON
- Part-time
…provides employees a range of opportunities and experiences to help Canadians Live Life…
Added 6 hours ago
LC
Personal Shopper Part Time Day
Loblaw Companies Limited
Kelowna, BC
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 6 hours ago
LC
Cashier Part Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Part-time
…provides employees a range of opportunities and experiences to help Canadians Live Life…
Added 8 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
London, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 hours ago
LC
Front Store Supervisor, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 hours ago
TF
Junior Flooring Installer
Tantalus Floors Ltd
Calgary, AB
- Full-time
Whistler, BC | Full-Time | $25-$32/hourAbout Tantalus Floors
Added 8 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Windsor, ON
- Full-time
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…

Closed listing

St. Michael's Hospital

MyChart Help Desk Administrator Care Exp, Quality & Safety

Toronto, ON, Canada

Temporary

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Temporary
Closing date: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

The MyChart Help Desk Administrator supports patients and staff in navigating the MyChart portal through Epic. This includes responding to phone calls, emails and walk-ins from patients or family members. This role is part of the larger Care Experience, Quality and Safety department which supports the organization’s commitment to achieving quality together and the best care experiences for our patients and families. The department is comprised of multiple teams who support care experience measurement and improvement, quality, patient safety, patient relations, digital care experience, MyChart support team, patient and family partnerships, interpreter services and visitor services.

The MyChart Help Desk Administrator will be providing just-in-time support to questions and issues patients/families may be experiencing when accessing or navigating the MyChart portal. This role will also support staff who may have questions about MyChart that arise from their interactions with patients. The MyChart Help Desk Administrator will also be responsible for escalating urgent concerns to the appropriate leader or team when they are unable to address the issue. The role is crucial to ensuring patients and staff are able to navigate the MyChart patient portal and contribute to a positive patient experience.

Responsibilities

Assist patients with activating a MyChart account over the phone or via email or in person
Support patients in navigating MyChart and how to update their personal information within the portal
Provide general support and customer service to all patients when addressing their questions and concerns regarding the MyChart portal
Navigate all possible actions and solutions to address questions and concerns from patients with the goal of resolution and a good patient experience
Identify themes and reoccurring issues identified by staff and resolve or escalate for further investigation
Attend regular team meetings and contribute feedback on MyChart performance
Provide input on improvement opportunities to MyChart portal based on interactions with patients and staff
Perform other duties as assigned
Our hiring decisions are based on merit, qualifications and hospital needs. We strongly encourage applicants from all backgrounds.

Qualifications

QUALIFICATIONS/ ED UCATION/TRAINING EXPERIENCE:

Community College or Undergraduate Degree in Health-Related Field, Communications, or Business Administration - Required
Post-secondary Education with completed degree and or diploma
Two to five years of experience in an acute care healthcare setting
Three to five years of customer service experience
Experience with MyChart by Epic
Ability to communicate effectively with a diverse workforce and patient population
Ability to manage multiple demands at one time
Self-directed and strong collaborative skills;
Familiarity with the following legislations: Health Care Consent Act; Substitute Decisions Act; Mental Health Act; Privacy of Health Information Act preferred.
Satisfactory Attendance Record
Quick learner, motivated to grow based on coaching/feedback provided
Demonstrated experience with recognizing and responding to changing needs of key stakeholders including patients and staff;
Demonstrated experience with recognizing and responding to changing needs of key stakeholders including patients and staff;
Proficient in computer skills required (Data entry, MS Office)
Demonstrated understanding of/commitment to Unity Health’s Mission and Values and strong customer service

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

About employer

More about this job

Responsibilities

Provide patients, families, and staff with timely assistance using the Epic MyChart portal, including account activation, navigation, and updating personal information. Resolve questions where possible, escalate urgent or unresolved issues, identify recurring concerns, and contribute feedback on portal performance and improvement opportunities.

Requirements

Requires post-secondary education in a health-related field, communications, or business administration, along with two to five years of acute-care healthcare experience and three to five years of customer service experience. Candidates should have Epic MyChart experience, strong communication and collaboration skills, the ability to manage multiple demands, computer proficiency, and familiarity with specified Ontario health and privacy legislation preferred.

Skills

MyChart Support
Epic
Customer Service
Patient Support
Account Activation
Portal Navigation
Issue Resolution
Escalation
Communication
Multitasking
Collaboration
Data Entry
Microsoft Office
Patient Experience
Quality Improvement

Visa sponsorship

Not detected in the job text

Keywords

MyChart
Epic
Patient Portal
Patient Support
Customer Service
Account Activation
Portal Navigation
Patient Information
Issue Resolution
Escalation
Patient Experience
Care Experience
Quality Improvement
Patient Safety
Patient Relations
Digital Care Experience
Health-Related Field
Communications
Business Administration
Acute Care
Health Care Consent Act
Substitute Decisions Act
Mental Health Act
Privacy of Health Information Act
Data Entry
Microsoft Office

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