Jobs in Canada

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Added 13 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 13 mins ago
U
Créateur(trice) de contenu social / Social Media Content Creator
Unity
Montreal, QC
- Full-time
The Unity Global Communications team is seeking a Social Media Manager & Content Creator to shape how Unity shows up across social platforms. You’ll develop and execute creative and support…
Added 13 mins ago
SC
Service Navigation Coordinator (Full-Time)
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Toronto, ON
- Full-time
Reporting to the Manager, Service Navigation & Intake, you will:
Added 13 mins ago
SC
Employment Engagement Specialist
Spinal Cord Injury Ontario
Toronto, ON
- Full-time
Reporting To The Manager, Employment Services You Will
Added 13 mins ago
C
Business Development Manager
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Vancouver, BC
- Full-time
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Added 13 mins ago
Operations Supervisor and Driver - Nanaimo, BC
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Added 28 mins ago
Senior Cloud Platform Analyst
Government of Alberta
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Reporting to the Senior Manager, Cloud Platform Enablement Team, the Senior Cloud Platform Analyst leads the design, implementation, integration, operation, and continuous improvement of…
Added 43 mins ago
DG
Maintenance Assistant
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- Full-time
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Added 43 mins ago
RB
Manager, DevSecOps
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- Full-time
We are seeking a Manager, DevSecOps, at Rogers Bank. You will work closely with our Delivery teams. You will be responsible for driving the design, implementation, and maintenance of…
Added 43 mins ago
MC
Large Format & Digital Printing Production Manager
Multinational Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
🚀 WE ARE HIRING: Production Manager – Large Format Printing
Added 43 mins ago
RB
Manager Finance
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Toronto, ON
- Full-time
We are seeking a highly skilled and experienced Manager of Finance for our Business Case & Capex team at Rogers Bank. The successful candidate will work closely with the Senior Manager of…
Added 43 mins ago
NB
Account Manager, Commercial Banking
National Bank of Canada
AB · Edmonton, AB
- Full-time
A career as Manager, Commercial Banking in the Commercial & Private Banking 1859 team means having the responsibility of growing the portfolio of business clients assigned to you. The…
Added 58 mins ago
D
Maintenance Assistant
Dexterra
Moosonee, ON
- $23 to $25 CAD / hour
- Full-time
Shuttle Bus Driver - C License Required · Valid C license required - or G license willing to get C Class
Added 1 hour ago
AH
Licensed Practical Nurse
Alberta Health Services
Lethbridge, AB
- Temporary
…evaluate clients in consultation with the Registered Nurse Case Manager. You will be responsible for coordinating and providing quality care to clients in the community and will provide…
Added 1 hour ago
AH
Research I
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…new cutting-edge cancer therapies. Reporting to the Associate Manager, the CRC will work on assigned projects and research to ensure that information is timely, valid and meaningful.…
Added 1 hour ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 1 hour ago
AH
Unit Manager
Alberta Health Services
Grande Prairie, AB
- Full-time
…Allowance, and relocation assistance for eligible candidates. As the Manager, Operating Room & Surgical Booking Services, you will provide operational and strategic leadership for one of…
Added 1 hour ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Part-time
In conjunction with the manager and supervisor, they assist with the search for, and acquisition of, appropriate housing units as may be required within the program
Added 1 hour ago
IE
Manager, Supply Chain & Innovation
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- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 2 hours ago
LH
Physiotherapist
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- $42 to $60 CAD / hour
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 2 hours ago
GC
Team Lead Level Designer [Splinter Cell Remake]
Game Companies
Toronto, ON
- $80,000 to $130,000 CAD / year
- Full-time
…Ubisoft Toronto, you will support the Project Lead and Production Manager in ensuring level design quality, clear direction, and on-time delivery. You will guide and coach level designers,…
Added 2 hours ago
SB
Kitchen Team Member
Splitsville Bowl
Saskatoon, SK
- Part-time
Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
Added 2 hours ago
WC
(CAN) Caissier
Walmart Canada
Montreal, QC
- Full-time
…Cashier provides exemplary customer service during the checkout process to drive customer loyalty. A Cashier is a total loss champion, protecting company assets with a very keen eye for…
Added 2 hours ago
B
Customer Success Manager (Hybrid Vancouver)
Boomi
Vancouver, BC
- Full-time
Added 2 hours ago
WS
Senior Millwright
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Barrie, ON
- Full-time
Drive continuous improvement initiatives, lean projects, and process enhancements to maximize uptime, efficiency and safety

St. Michael's Hospital

Operations Leader Withdrawal Management Dundas

Toronto, ON, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

The primary responsibilities of the Operations Leader, Withdrawal Management Services include: providing operational leadership, clinical and technical expertise for the successful performance of policies and procedures; assisting and supporting Managers in the successful planning, development, administration and smooth execution of daily operations in each area of withdrawal management service delivery; assisting Managers in identifying customer/human resources/staffing needs, , scheduling issues, measurement/reporting performance indicators, equipment requirements etc.; assisting Managers in achieving and maintaining cost efficient operations; maintaining knowledge base to support and promote clinical best practices and state of the art services; supervising/promoting continuous quality improvement; assisting with staff development/training, ensuring staff clinical, behavioural and technical competencies are maintained; working collaboratively with team members to ensure a safe and productive work environment, assisting with policy and procedure development; preparing payroll; preparing staffing schedules; coaching and mentoring staff to foster a positive atmosphere that supports team building, collaboration and learning.

Duties & Responsibilities

Oversees the day to day operation of withdrawal management activities;
Develops and implement strategies to improve work flow processes for better efficiencies in terms of service delivery, work load, productivity, etc.;
Addresses and works collaboratively with teams members to resolve clinical, technical and quality challenges;
Reviews efficiencies and creates processes for improvement based on information gathered from reviews;
Schedules staff and related functions, ensuring staffing is maintained at efficient, safe and optimal levels, daily, vacation, during leave of absence and sick time coverage;
Ensures proper documentation of data and input into Catalyst and other hospital data Collects data, prepares and submit statistical reports, including monthly workload units, wait time strategy requirements and other reports according to St. Michael's Hospital (SMH), MOHTLC and other outside agency requirements;
Maintains responsibility for the timely review and accurate entry of staff payroll;
Responds to patient incidents/complaints and follows up with staff to review and improve service and processes;
Troubleshoots equipment and technical problems; Performs all tasks and duties related to the respective withdrawal management staff role;
Participates in the development of and contributes to the implementation of the Withdrawal Management Service vision and strategic direction;
Participates in the development of and contributes to the planning and delivery of capital and operational needs;
Works collaboratively with the Manager and Medical Leadership to implement operational plans that are cost effective and will achieve SMH strategic goals and directions;
Identifies emerging issues and opportunities that will advance the practice of Withdrawal Management at SMH;
Identifies, organizes and implements change initiatives that will propel SMH Withdrawal Management Services standards, practices and procedures to the next level of service delivery;
Implement strategies that will result in efficiencies throughout the services offered by the Withdrawal Management Services and in keeping with SMH mission, values and goals.
Chairs and prepares agenda for monthly meetings;
Coordinates activities with other modalities to optimize the patient experience;
Participates in Operational and Team Leaders meetings, monthly staff meetings held by the Manager;
Assists the Manager in the resolution of complaints;
Participates in departmental and Hospital committees, as required;
Other duties as assigned

Qualifications

Completion of a recognized University Bachelor's Degree in Psychology, Health Psychology, Sociology, Humanities, Rehabilitation Services or related field, and a Master's degree is an asset;
CPR certification required;
Two to three (2-3) years supervisory experience in a unionized environment in a withdrawal management setting or in an intensive case management environment with addiction or concurrent disorder clients is required;
Experience with quality management system, teaching and research required;
Knowledge in the creation and use of spreadsheets, database, word and excel documents required;
Knowledge of legislation which may affect operations required;
Excellent interpersonal, written and verbal communication skills with and ability to inspire team work required;
Ability to prioritize and delegate operational workload required;
Ability to work independently and make informed decisions required;
Ability to handle stress and conflict management in a professional and effective manner.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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More about this job

Responsibilities

Oversee daily withdrawal management operations, including staffing, scheduling, payroll, reporting, and resolution of clinical, technical, and service issues. Work with managers, medical leadership, and staff to improve workflows, quality, cost efficiency, and strategic service delivery.

Requirements

A bachelor's degree in a relevant field and CPR certification are required; a master's degree is an asset. The role requires two to three years of supervisory experience in a unionized withdrawal management or intensive case management setting, along with quality management, teaching and research experience, and strong communication, organizational, and conflict-management abilities.

Skills

Operational Leadership
Withdrawal Management
Staff Scheduling
Payroll Administration
Quality Improvement
Clinical Best Practices
Staff Training and Development
Performance Reporting
Workflow Improvement
Change Management
Budget and Cost Efficiency
Incident and Complaint Resolution
Data Collection and Analysis
Team Collaboration
Conflict Management
Microsoft Excel and Spreadsheets

Visa sponsorship

Not detected in the job text

Keywords

Withdrawal Management
Addiction Services
Concurrent Disorders
Operational Leadership
Clinical Best Practices
Staff Scheduling
Payroll
Quality Management
Performance Indicators
Statistical Reporting
Catalyst
Spreadsheets
Databases
Microsoft Word
Microsoft Excel
CPR Certification
Unionized Environment
Intensive Case Management
Staff Training
Change Initiatives
Workflow Efficiency
Patient Experience
Incident Response
Conflict Management
Legislation
Hospital Operations

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Work requirements

Jobs in Canada