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St. Thomas Elgin General Hospital

Clerk, Ambulatory Care

St. Thomas, ON, Canada

$27.93 to $30.35 CAD / hour · Full-time

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Job details

Pay: $27.93 to $30.35 CAD / hour
Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Posting Dates: October 8, 2026 to October 14, 2026

At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our Hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do.

WHAT YOU WILL BE DOING:

Reporting to the Manager, the Ambulatory Clerk provides receptionist, clerical, and patient centered duties that are essential to efficient patient flow. This role is responsible for registering and scheduling patients and assists in the smooth functioning of the department. This role includes but is not limited to registering patients in the centralized registration area for all patients attending all clinics in the Hospital including the South Building, Surgical Ambulatory Care, Cardio-Respiratory, Pulmonary Function Testing, Diabetes Clinic; scheduling patients for future appointments; maintaining supplies; administrative functions and support; assisting in the efficient and effective operation of the unit/department; answering phones and provide top notch customer service to callers.

This role includes but is not limited to:

Performs the duties of the receptionist for the department, including answering phones, performing patient reminder calls and other duties as assigned
Register patients as they arrive (50-150/day depending on schedule) for various services in the Ambulatory Care and Diabetes Education and all other clinics
Provide coverage for other Ambulatory Booking Clerks, Diabetes Education Clerks and Cardio-Respiratory Clerks in bookings when absent (holidays, sick, meetings, after regular clerk hours, etc.)
Assist with the orientation of new staff members, volunteers and students under the direction of the manager.

WHAT YOU MUST HAVE:

Successful completion of a Medical Office Administration/Health Care Office Administration certificate required
At least two (2) years’ experience in a healthcare administration setting; preferably on a hospital Unit
Outpatient patient Cerner scheduling and registration experience required
Knowledge of medical terminology
Working knowledge of general office procedures and methods, computerized patient data base system used to retrieve patient information
Record keeping and filing experience
Demonstrated computer knowledge and skills with advanced keyboarding skills (Electronic Patient Record, Cerner, Novari, Powerchart, Microsoft Office 365)
Active participation in the planning and implementation of identified opportunities for changes related to current patient registration practices
Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette
Proven ability to work in a fast-paced, multi-task environment with minimal supervision utilizing effective organizational and problem-solving skills
Demonstrated commitment to working within an inter-professional team
General clerical experience including reception, filing, and basic computer literacy
Ability to write legibly
Demonstrated ability to attend work on a regular basis as per the STEGH Attendance Support Program

WHAT WE PREFER YOU TO HAVE:

Previous experience working in a busy Ambulatory clinic or a minimum of an inpatient unit

HOURS:

The successful candidate must be available to work all tours applicable to the department. In addition, this position must be flexible to occasional changes in hours when required to meet the operational needs of the department.

WHAT’S IN IT FOR YOU?

Health Care of Ontario Pension Plan (HOOPP)
Full Time Status: Paid vacation and a comprehensive benefits plan
Part Time Status: Percentage of earnings in lieu of vacation/benefits
Training and development opportunities
Access to our Health and Wellness 360 Program including an onsite social worker
Yoga, stretching, mindfulness sessions, and much more!
Access to a walking track, exercise circuits and the hospital gym
An opportunity to contribute to a compassionate, diverse, and talented workplace
Be a part of a team environment where ideas for continuous improvement are encouraged and heard

Ready to Join the Team? Apply today!

*This posting is to fill an existing vacancy in the organization

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More about this job

Responsibilities

Register patients for ambulatory and other hospital clinics, schedule future appointments, answer calls, and provide receptionist and clerical support. Maintain supplies, support department operations, cover booking clerks when needed, and assist with orienting new staff, volunteers, and students.

Requirements

A Medical Office Administration or Health Care Office Administration certificate and at least two years of healthcare administration experience are required, along with outpatient Cerner scheduling and registration experience. Candidates must have medical terminology knowledge, strong computer and keyboarding skills, clerical and record-keeping experience, effective communication and organizational skills, and the ability to work in a fast-paced team environment.

Skills

Patient Registration
Appointment Scheduling
Medical Terminology
Cerner
Novari
PowerChart
Microsoft Office 365
Electronic Patient Records
Telephone Etiquette
Customer Service
Reception
Filing And Record Keeping
Advanced Keyboarding
Communication And Interpersonal Skills
Organization And Problem-Solving
Teamwork

Benefits

Health Care Of Ontario Pension Plan (HOOPP)
Paid Vacation
Comprehensive Benefits Plan
Training And Development Opportunities
Health And Wellness Program
Onsite Social Worker
Yoga And Mindfulness Sessions
Access To Walking Track, Exercise Circuits, And Hospital Gym

Visa sponsorship

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Keywords

Medical Office Administration
Health Care Office Administration
Patient Registration
Patient Scheduling
Ambulatory Care
Diabetes Education
Outpatient Clinics
Cerner
Novari
PowerChart
Electronic Patient Record
Microsoft Office 365
Medical Terminology
Reception
Telephone Etiquette
Customer Service
Record Keeping
Filing
Advanced Keyboarding
Patient Data Systems
Administrative Support
Patient Flow
Interprofessional Teamwork
Orientation And Training
Problem-Solving

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