Customer Service Representative - CANADA

POSITION SUMMARY: Under the direction of the Director of Marketing & Customer Service - Canadian Region, the Customer Service Representative has been assigned responsibilities for specific areas. The incumbent will be responsible for coordinating the import/export notifications for obtaining permits, the return of refusals and outgoing materials, and the coordination of activities related to taking orders from certain customers, including logistics and invoicing. 

PRINCIPAL RESPONSIBILITIES:

• Acts as the main contact person for government authorities and generators/customers regarding the follow-up of all files related to the import-export of residues.
• Prepares applications for import/export permits based on the needs of new generators/customers and permit renewal timelines. Prepares the necessary documentation (such as transport documents) and sends it to the various authorities concerned.
• Validates the accuracy of the information required for notifications in collaboration with the technical advisor.
• Maintains up-to-date computer systems for managing import-export notifications, including new applications and renewals. Maintain the register of refusals and ensure the accuracy of the information.
• Conducts weekly verification of the volumes used under each import permit. Identify cases that exceed 60% and ensure that the files are amended.
• Checks the validity of insurance certificates and permits for the carriers listed on the notifications.
• Is involved in Environment Canada's modernization and automation projects and their impact on clients.
• Stays updated on regulations in place, the proposed modifications and their impact on the company and the client.
• Coordinates the returns of outgoing materials (empty containers, recoverable residual materials, hazardous materials) with production, scale and customer service.
• Applies for export or diversion permits from government authorities and generators/customers.
• Other non-essential duties as assigned or may be necessary.

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QUALIFICATIONS:

• Knowledge of operations to meet the needs and expectations of clients
• Knowledge of continuous improvement practices and services offered to clients
• Ability to comply with company quality policies through applied methods, procedures and work instructions
• Excellent communication skills both written and verbal in French and English
• Advanced Microsoft office suite skills
• Knowledge of the transportation of dangerous goods is an asset
• Ability to work in a team environment

MINIMUM REQUIREMENTS:

• 2 - 4 Years of overall relevant work experience.

• Experience in the customer service field.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.