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Added 10 days ago
Salesforce Administrator/Developer
Semtech
Burlington, ON
Full-time
Semtech is seeking a Salesforce Administrator & Developer to join our IT Business Applications team. This role owns the day-to-day administration, configuration, and development of…
Added 11 days ago
Salesforce Developer/ Technical BA
OSI Digital
Vancouver, BC
$60,000 to $120,000 CAD / year
Full-time
We are seeking a Senior Technical Business Analyst / Salesforce Developer for a complex, multi-department Salesforce environment with significant third-party integrations and heavy…
Added 10 days ago
QA / Software Development Co-op (Jan-Dec 2027)
Skyworks Solutions, Inc.
Ottawa, ON
Full-time
Test web application functionality, including user interfaces, workflows, validation, and error handling.
Added 10 days ago
Quality Engineering Lead
Infosys
Burnaby, BC
Full-time
Infosys is seeking a Quality Engineering Lead to drive quality engineering, test automation, business analysis, and product ownership activities. The role involves defining test strategies,…
Added 11 days ago
Manager, IT Operations and Security
Canadian Museum for Human Rights
Winnipeg, MB
Oversees the provision of end-user services, including Service Desk and technical support services.
Added 10 days ago
Business Analyst
Wissen Technology
Montreal, QC
Full-time
Collaborate with business stakeholders, product owners, and technology teams to translate business needs into detailed user stories and acceptance criteria.
Added 11 days ago
Full Stack Developer
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a skilled Full Stack Developer to design, build, and maintain scalable web applications. You will work on both front-end and back-end components using Angular, Java Spring…
Added 10 days ago
Senior Salesforce Technical Lead
UST
Montreal, QC
Full-time
Develop complex, high-performing user interfaces using Lightning Web Components (LWC)
Added 11 days ago
Full Stack Developer
RBC
Toronto, ON
Full-time
We are seeking a skilled Full Stack Developer to design, build, and maintain scalable web applications. You will work on both front-end and back-end components using Angular, Java Spring…
Added 11 days ago
SENIOR TECHNOLOGY SPECIALIST - VIRTUAL DESKTOP & LINUX PLATFORMS
BDC
Montreal, QC
Full-time
…modernization initiatives, improve operational efficiency through automation, and help shape future Virtual Desktop solutions as the organization evaluates next-generation end-user…
Added 10 days ago
Sales Analyst, Tools & Technology
Bimbo Canada
Langley (District), BC · Langley, BC
Full-time
Provide end-user support for sales tools through email, Microsoft Teams, documentation, and training resources.
Added 10 days ago
Sales Analyst, Tools & Technology
Bimbo Canada
Edmonton, AB
Full-time
Provide end-user support for sales tools through email, Microsoft Teams, documentation, and training resources.
Added 10 days ago
Sales Analyst, Tools & Technology
Bimbo Canada
Toronto, ON · Etobicoke, ON
Full-time
Provide end-user support for sales tools through email, Microsoft Teams, documentation, and training resources.
Added 16 days ago
Staff Product Designer, UI/UX
Fulfillment IQ
Toronto, ON
Full-time
…solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain…
Added 11 days ago
AI Co-op Student (Winter 2027)
4AG Robotics
Salmon Arm, BC
Support the full software stack, including front-end and back-end interactions, and contribute to overall user experience design.
Added 11 days ago
Sr. Analytics and Automation Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Sr. Analytics and Automation Engineer - Focus on Micro segmentation Policy-as-a-Code.
Added 10 days ago
Full Stack Developer
RBC
Toronto, ON
Full-time
We are seeking a skilled Full Stack Developer to design, build, and maintain scalable web applications. You will work on both front-end and back-end components using Angular, Java Spring…
Added 10 days ago
IT Operations Manager
STACK IT Recruitment
Remote, Canada
Full-time · Remote
Lead day-to-day IT support operations, ensuring strong service levels and a positive end-user experience.
Added 10 days ago
IT Operations Manager
STACK IT Recruitment
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Lead day-to-day IT support operations, ensuring strong service levels and a positive end-user experience.
Added 10 days ago
Director of Sales, Technology Delivery
Fulfillment IQ
Toronto, ON
$160,000 to $180,000 CAD / year
Full-time
…solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain…
Added 10 days ago
Director of Sales, Technology Delivery
Fulfillment IQ
Remote, Canada
Full-time · Remote
…solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain…
Added 10 days ago
Business Solutions Architect
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
Full-time
Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support.
Added 10 days ago
QA Automation Engineer with AI
Synechron
Calgary, AB
$75,000 to $85,000 CAD / year
Full-time
…Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an…
Added 10 days ago
SAP AI Orchestration Developer
Talan
Toronto, ON · Montreal, Québec
$140,000 to $200,000 CAD / year
Full-time
Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.
Added 10 days ago
Anaplan Lead Developer
Genpact
Toronto, ON
Full-time
Inviting applications for the role of Anaplan Lead Developer!

STACK IT Recruitment

IT Operations Manager

Toronto, ON, Canada

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Experience: 5+ years of experience in IT support or service delivery leadership, including team leadership and development.
Posting language: English
Posted: Sep 17, 2026

Apply About employer

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Original job description

⭐ What if you could shape how an entire organization experiences IT, not just solve tickets?

We're looking for an experienced IT Operations Manager to lead day-to-day IT support while building scalable, efficient, and user-focused operations.

This is a leadership opportunity for someone who enjoys balancing people, processes, technology, and business needs, with the ability to make a meaningful impact on how IT services are delivered across the organization.

💻 Who You Are:

You're an experienced IT support or service delivery leader who knows how to build strong teams, improve processes, and keep service delivery running smoothly. You're comfortable managing escalations, working across technical teams, and using data to identify where IT operations can become faster, smarter, and more effective.

You also have a forward-looking mindset and are interested in using automation, self-service, and emerging technologies to continuously improve the employee experience.

📍 Work Type:

Location: Greater Toronto Area, ON (Hybrid - 3 days a week in the office)
Vacancy Type: This role reflects a newly created position

Requirements

🎯 What You'll Do:

Lead day-to-day IT support operations, ensuring strong service levels and a positive end-user experience.
Manage, coach, and develop a high-performing, customer-focused support team.
Oversee ticket queues, priorities, escalations, and major incidents while keeping stakeholders informed.
Own IT service KPIs and reporting, including response and resolution times and CSAT.
Develop and execute the service desk strategy and roadmap in line with business needs.
Govern key ITIL processes, including incident, problem, and request management.
Improve service delivery through automation, self-service, knowledge management, and modern support technologies.
Partner with infrastructure, applications, security, and business teams to resolve issues and improve IT service delivery.
Manage and optimize ITSM tools to support scale, visibility, and continuous improvement.
Oversee IT support operations across multiple office locations.

⭐ What We're Looking For:

5+ years of experience in IT support or service delivery leadership, including team leadership and development.
Strong knowledge of ITSM/ITIL, particularly incident, problem, and request management.
Hands-on experience with ITSM platforms, such as ServiceNow or Jira Service Management.
Experience managing escalations, major incidents, and SLA performance.
Strong stakeholder management, communication, and customer service skills.
A data-driven mindset with experience using KPIs to improve IT operations.
Proven ability to improve and scale service desk operations in a fast-paced environment.
Strong cross-functional collaboration skills across infrastructure, applications, security, and business teams.
Interest in AI and emerging technologies and their potential to improve IT service delivery.

🔥 What Makes This Role Exciting?

Operational Ownership: Take ownership of the systems, processes, and people that shape the day-to-day IT experience.
Build for Scale: Help evolve IT operations, ITSM processes, and support capabilities as the organization grows.
Modernize IT Support: Explore automation, self-service, AI, and modern support technologies to make IT more efficient.
Cross-Functional Impact: Work closely with technical and business teams to improve service delivery across the organization.
People Leadership: Build and develop a strong support team while creating a culture focused on service quality and continuous improvement.
Meaningful Influence: Have a direct role in shaping the way IT services are delivered and experienced across the business.

Benefits

Salary: $100,000 - $120,000
Paid Time Off: Competitive vacation and personal days to maintain a healthy work-life balance

📩 Ready to Elevate Your Career? Apply Now!
At STACK IT Recruitment, we connect top talent with standout opportunities. If you meet at least 70% of the qualifications, we encourage you to apply, we'd love to chat!

Know someone perfect for this role? Share this with your network and help someone take the next step in their career.

✨ We're committed to diversity and inclusion. Need accommodation during the hiring process? Let us know, we're here to support you!

AI Use Disclosure:

STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.

Apply About employer

More about this job

Responsibilities

Lead day-to-day IT support operations and manage a high-performing support team to ensure a positive end-user experience. Develop the service desk strategy and optimize ITSM processes through automation and modern support technologies.

Requirements

Requires 5+ years of experience in IT support or service delivery leadership with strong knowledge of ITIL and ITSM platforms. Candidates should have a data-driven mindset and proven ability to scale service desk operations in fast-paced environments.

Skills

IT Operations Management
ITSM
ITIL
Team Leadership
Service Delivery
Incident Management
Problem Management
Request Management
Stakeholder Management
KPI Reporting
ServiceNow
Jira Service Management
Automation
Customer Service
Cross-functional Collaboration
Knowledge Management

Benefits

Competitive vacation
Personal days

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ITIL
ServiceNow
Jira Service Management
Incident Management
Problem Management
Request Management
CSAT
SLA
KPIs
Automation
Self-service
AI
Service Desk
IT Operations
Service Delivery
Stakeholder Management
Knowledge Management
IT Support
Infrastructure
Security
IT Consulting

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