Quality Assurance and Continuous Improvement Coordinator

About StackTeck Systems Limited

StackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and thinwall packaging; as well as complete system integrations including IML.

SUMMARY: The Quality Assurance & Continuous Improvement Coordinator supports Quality Management System (QMS) compliance and assists in driving operational process improvements. This role balances day-to-day tactical quality tasks - such as coordinating non-conformance reports (NCRs), customer complaints, and equipment calibration - with participating in continuous improvement (CI) projects to reduce waste and optimize workflows.

WHAT WE OFFER:

• Bright, clean, air conditioned office and production environment.
• Convenient location with quick 407 and 427 highway access and public transit to our door.
• Competitive compensation based on experience, with incentive opportunities.
• Educational Assistance Program including training, development and post-secondary education with reimbursement.
• Company matching contributions to retirement savings plan (RRSP).
• Comprehensive group benefit plan including medical, dental, life insurance coverage and generous HCSA.
• Employee Assistance Program.

Major Responsibilities:

• Coordinate and document raw material and in-process non-conformances.
• Support root-cause analysis, track corrective actions, and maintain floor visual management boards.
• Assist in organizing customer complaint review meetings.
• Participate in 5Why sessions, track preventative actions, and help draft professional reports for external customers.
• Support the update, maintenance, and auditing of essential QMS documentation, including Quality Procedures, SOPs, checklists, and standardized work instructions.
• Assist in executing internal quality audits and maintaining accurate asset calibration record databases.
• Apply foundational SPC techniques, Process Capability studies (Cpk/Ppk), and Gauge R&R to help stabilize production lines and analyze process variation.
• Help consolidate quality metrics to build monthly Cost of Quality (COQ) reports, defect trend lines, and KPI dashboards using Excel and PowerPoint.
• Support the Microsoft Dynamics 365 (D365) ERP deployment by helping map manufacturing and quality workflows into digital systems.
• Participate in daily Gemba meetings to track and visually report on Safety, Quality, Delivery, and Productivity (SQDP) metrics.
• Collaborate with the operations group on troubled production runs requiring engineering analysis, rework protocols, or technical troubleshooting.
• Assist with cross-departmental continuous improvement projects, contributing to initial research, scoping, milestone planning, and testing.
• Support day-to-day Coordinate Measuring Machine (CMM) inspection activities and help train operators on basic dimensional measurement requirements and 3D CAD measuring workflows.

Minimum Qualifications:

TECHNICAL KNOWLEDGE/EXPERIENCE

• Post-secondary education in a technical discipline, preferably Mechanical or Industrial Engineering.
• Knowledge of Quality Management Systems (QMS) is considered a strong asset.
• Knowledge of machining processes in an engineered-to-order manufacturing environment is an asset.
• Experience or exposure to the injection molding industry is considered an asset.
• Strong communication, interpersonal, and computer skills.
• Strong organizational, planning, and project management skills.

BEHAVIOURAL

• Decision Making: Utilizing effective processes to make decisions.
• Teamwork: Working effectively with others.
• Analytical Skills: Strong analytical and problem-solving aptitude. Attention to detail.
• Interpersonal Skills: Effectively communicating, building rapport, and relating well to people.
• Results Oriented: Proven ability to be self-sufficient in effectively accomplishing set goals and tasks.

The expected pay range for this role is $57,000 to $67,000 annually. Individual compensation will be determined based on experience, skills, job-related factors, and shift worked.

In accordance with the Accessibility for Ontarians with Disabilities Act, (AODA), StackTeck will provide accommodation, accessible formats, and communication supports for the recruitment process upon request.

This posting is for an active vacancy within our organization.

In compliance with Ontario legislation, StackTeck discloses that we use AI-assisted note-taking tools during interviews for documentation purposes only. AI is not used to screen, assess, or select applicants.