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SB
Team Lead, Flight Coordination
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Calgary, AB · Mississauga, ON · Dorval, QC
- Full-time
Partner with Flight Coordinators, flight crew and cross-functional teams to resolve operational matters and deliver a seamless client experience.
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Energy Engineering Internship - 2027
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Toronto, ON
- Full-time
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Toronto, ON
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BC
Sales Support Specialist
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Senior Customer Success Manager, Canada Strategic Account Services
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NB
Senior Private Banker
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Associate Director, FX Risk Management Solutions
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Manager, Financing Solutions - Real Estate Group
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Structure and recommend financing solutions for commercial real estate clients by assessing opportunities, mitigating risk, and tailoring solutions to client needs.
Added 30 mins ago
DI
Business Development Representative
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IS
Recruiter
InVision Staffing Services Inc.
Oakville, ON
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Partner with our sales team on client needs and hiring strategy
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 Communicate effectively to uncover client needs, deliver client centric advice, solutions and proactively resolve client concerns at first point of contact
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R
Client Advisor
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Added 30 mins ago
UO
Manager, Animal Care Operations
University of Ottawa
Ottawa, ON · D'Iorio Hall
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…consultation with Program Manager and Human Resources Business Partner, including performance management, staffing structure, disciplinary measures, and long-term workforce planning.…
Added 30 mins ago
T
Branch Manager III
TD
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- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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T
Personal Banking Associate
TD
AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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Personal Banker Trainee
TD
Calgary, AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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Operations Officer II
TD
Mississauga, ON
- Full-time
…understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is…

Staff Plus

Client Account Specialist

Oakville, ON, Canada

$50,000 to $70,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $50,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3-5 years of experience in customer service, account coordination, order management, sales support, or a related role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Client Account Specialist - Manufacturing & Order Management

Staff Plus is proud to partner with a well-established and growing manufacturing organization in the Burlington/Oakville area to recruit a Client Account Specialist. This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong client relationships while coordinating the seamless flow of orders from receipt through delivery.

As a key member of the team, you will act as the primary liaison between customers and internal departments, including Production, Materials Management, Shipping, and Receiving. Your ability to communicate effectively, manage priorities, and provide exceptional service will directly contribute to customer satisfaction and operational success.

Why Join This Organization?

Join a respected and stable manufacturing company with a strong industry reputation.
Enjoy a hybrid work arrangement offering flexibility and work-life balance.
Be part of a collaborative team where your contributions are recognized and valued.
Access comprehensive health and dental benefits as well as an employer-sponsored pension plan.
Benefit from professional development opportunities and long-term career growth.
Earn additional rewards through a potential annual performance bonus.

Key Responsibilities

Serve as the primary point of contact for assigned customer accounts, building strong and lasting relationships.
Manage customer orders from initial receipt through fulfillment and delivery.
Enter, maintain, and update order information within the company's ERP system.
Collaborate closely with Production, Materials, Shipping, and Receiving teams to ensure orders are processed accurately and on time.
Monitor order status, inventory availability, production timelines, and delivery schedules.
Provide customers with proactive updates regarding order progress and timelines.
Address customer inquiries and resolve order-related issues in a professional and timely manner.
Support Business Development Managers with account coordination, customer communications, and administrative activities.
Maintain accurate customer records, pricing information, contract details, and documentation.
Identify service risks, delivery concerns, or operational challenges and work with internal teams to implement solutions.
Contribute ideas and process improvements that enhance efficiency, communication, and the overall customer experience.

Qualifications

3-5 years of experience in customer service, account coordination, order management, sales support, or a related role.
Previous experience within manufacturing, industrial distribution, logistics, transportation, or a similar operational environment is highly preferred.
Experience working with ERP systems; NetSuite experience is considered a strong asset.
Excellent organizational skills and strong attention to detail.
Exceptional verbal and written communication abilities.
A proactive, customer-first mindset with strong problem-solving capabilities.
Ability to effectively manage multiple priorities while maintaining accuracy and responsiveness.
Strong interpersonal skills with the ability to collaborate across departments and build positive working relationships.
Proficiency in Microsoft Office applications, particularly Excel.

The Ideal Candidate

You are organized, dependable, and naturally customer-focused. You take pride in providing exceptional service, communicating proactively, and following through on commitments. You understand the importance of accuracy, responsiveness, and collaboration in delivering a positive customer experience and ensuring operational success.

If you enjoy working at the intersection of customer service, order management, and operations, and are looking for an opportunity to grow your career with a respected organization, we would love to hear from you.

Apply Today

To be considered for this opportunity, please apply through LinkedIn or submit your resume directly to: directhire@staffplus.org

Staff Plus is committed to fostering an inclusive and accessible recruitment process. Accommodations are available upon request throughout all stages of the hiring process.

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More about this job

Responsibilities

Manage assigned customer accounts and coordinate orders from receipt through fulfillment and delivery, maintaining accurate records and providing proactive customer updates. Work with production, materials, shipping, and receiving teams to resolve issues, support business development managers, and improve service and operational processes.

Requirements

Requires 3–5 years of experience in customer service, account coordination, order management, sales support, or a related role; experience in manufacturing or a similar operational environment is strongly preferred. Candidates should have ERP experience, strong organizational, communication, and problem-solving skills, the ability to manage competing priorities, and proficiency in Microsoft Office, particularly Excel.

Skills

Customer Service
Account Coordination
Order Management
ERP Systems
NetSuite
Microsoft Excel
Microsoft Office
Organization
Attention To Detail
Verbal Communication
Written Communication
Problem-Solving
Prioritization
Process Improvement

Benefits

Health Benefits
Dental Benefits
Employer-Sponsored Pension Plan
Professional Development Opportunities
Career Growth Opportunities
Potential Annual Performance Bonus
Hybrid Work Arrangement

Visa sponsorship

Not detected in the job text

Keywords

Customer Accounts
Customer Service
Account Coordination
Order Management
Order Fulfillment
ERP Systems
NetSuite
Manufacturing
Industrial Distribution
Logistics
Transportation
Production
Materials Management
Shipping
Receiving
Inventory Availability
Delivery Scheduling
Pricing Information
Contract Documentation
Business Development
Microsoft Office
Microsoft Excel
Process Improvement
Customer Communications
Cross-Functional Collaboration

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