Scheduling Coordinator
- Toronto, ON, Canada
- North York, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Staff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.
Join our Staff Relief family and expect to receive Work Perks including:
· Fixed Annual Salary
· 100% employer covered Health and Dental Benefits
· Canada Pension Plan & Employment Insurance
· Shopping Work Perks
· Vacation time
DUTIES AND RESPONSIBILITIES:
- Intakes and maintains staff schedules (e.g., master rotation) in accordance with client/facility requirements.
- Calls and schedules staff for shifts and replacements.
- Using strong analytical and organizational skills, plays a key role in effective staffing and scheduling.
- Communicates changes in staffing, and arranges staff level changes.
- Revises schedules.
- Provides back-up and relief for staff, as required.
- Monitors call volume received, shifts booked, abandoned calls, handle time, and wait times.
- Works collaboratively with clients, field employees and community partners.
- Acts as a problem solver for client and responds to inquiries from, community partners and field employees.
- Reports clients’ and field employees’ concerns to the supervisor.
- Directs all field employees’ professional practice concerns to the supervisor.
- Completes new client order form.
- Communicates revised schedule to staff and clients/facilities.
- Confirms employee availability.
- Maintains current seniority lists.
- Formats, prints and posts staff schedules.
- Compiles and posts call-in lists.
- Types and prints schedules, daily staffing sheets and shift reports.
- Collects, verifies, enters, and files all pertinent client and field employee data.
- Checks schedules and makes any necessary corrections.
- Assists applicants in filling out employment forms.
- Performs word processing, orders supplies, photocopies, shreds, provides reception/telephone services, files.
- Other duties as assigned.
- Provides positive leadership.
- Stays customer service-oriented.
- Demonstrates high integrity to maintain confidentiality in all matters relating to field employees and clients of Staff Relief.
- Acts as an ambassador of Staff Relief.
More about this job
Responsibilities
Coordinate and revise staff schedules, arrange shift coverage, confirm employee availability, and communicate staffing changes to employees, clients, and facilities. Monitor call activity, maintain staffing and client records, respond to inquiries, and provide administrative and reception support while protecting confidential information.
Requirements
The posting seeks a motivated, customer-service-oriented individual with strong analytical and organizational skills who can coordinate staffing and solve scheduling problems. It emphasizes positive leadership, collaboration, integrity, and confidentiality; no specific education or prior experience requirements are stated.
Skills
- Staff Scheduling
- Customer Service
- Analytical Skills
- Organizational Skills
- Staffing Coordination
- Communication
- Problem Solving
- Call Monitoring
- Data Entry
- Confidentiality
- Word Processing
- Reception Services
- Leadership
- Schedule Management
Benefits
- Fixed Annual Salary
- Health Benefits
- Dental Benefits
- Canada Pension Plan
- Employment Insurance
- Shopping Perks
- Vacation Time
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
- Human Resources
Keywords
- Staff Scheduling
- Master Rotation
- Shift Coverage
- Staffing Coordination
- Call Volume Monitoring
- Client Orders
- Employee Availability
- Seniority Lists
- Call-In Lists
- Daily Staffing Sheets
- Shift Reports
- Client Data
- Employee Data
- Schedule Revisions
- Customer Service
- Home Health Care
- Community Partners
- Confidentiality
- Word Processing
- Reception Services