Scheduling Coordinator
- Toronto, ON, Canada
- North York, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Staff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.
Join our Staff Relief family and expect to receive Work Perks including:
· Fixed Annual Salary
· 100% employer covered Health and Dental Benefits
· Canada Pension Plan & Employment Insurance
· Shopping Work Perks
· Vacation time
DUTIES AND RESPONSIBILITIES:
- Intakes and maintains staff schedules (e.g., master rotation) in accordance with client/facility requirements.
- Calls and schedules staff for shifts and replacements.
- Using strong analytical and organizational skills, plays a key role in effective staffing and scheduling.
- Communicates changes in staffing, and arranges staff level changes.
- Revises schedules.
- Provides back-up and relief for staff, as required.
- Monitors call volume received, shifts booked, abandoned calls, handle time, and wait times.
- Works collaboratively with clients, field employees and community partners.
- Acts as a problem solver for client and responds to inquiries from, community partners and field employees.
- Reports clients’ and field employees’ concerns to the supervisor.
- Directs all field employees’ professional practice concerns to the supervisor.
- Completes new client order form.
- Communicates revised schedule to staff and clients/facilities.
- Confirms employee availability.
- Maintains current seniority lists.
- Formats, prints and posts staff schedules.
- Compiles and posts call-in lists.
- Types and prints schedules, daily staffing sheets and shift reports.
- Collects, verifies, enters, and files all pertinent client and field employee data.
- Checks schedules and makes any necessary corrections.
- Assists applicants in filling out employment forms.
- Performs word processing, orders supplies, photocopies, shreds, provides reception/telephone services, files.
- Other duties as assigned.
- Provides positive leadership.
- Stays customer service-oriented.
- Demonstrates high integrity to maintain confidentiality in all matters relating to field employees and clients of Staff Relief.
- Acts as an ambassador of Staff Relief.
More about this job
Responsibilities
Coordinates staff schedules, shift coverage, replacements, and schedule updates to meet client and facility requirements. Supports clients and field employees by responding to inquiries, maintaining staffing records, monitoring call metrics, and handling administrative tasks.
Requirements
The posting seeks a motivated entry-level candidate with strong analytical and organizational skills and a customer-service orientation. The role also requires effective communication, problem-solving, leadership, and the ability to maintain confidentiality; no specific education or prior experience is stated.
Skills
- Staff Scheduling
- Customer Service
- Analytical Skills
- Organizational Skills
- Communication
- Problem Solving
- Call Volume Monitoring
- Data Entry
- Schedule Coordination
- Confidentiality
- Word Processing
- Reception Services
- Leadership
- Client Relations
- Employee Relations
Benefits
- Fixed Annual Salary
- Health Benefits
- Dental Benefits
- Canada Pension Plan
- Employment Insurance
- Shopping Perks
- Vacation Time
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Healthcare
- Human Resources
Keywords
- Staff Scheduling
- Master Rotation
- Shift Coverage
- Staff Replacements
- Client Requirements
- Facility Requirements
- Call Volume Monitoring
- Abandoned Calls
- Handle Time
- Wait Times
- Schedule Revisions
- Employee Availability
- Seniority Lists
- Call-In Lists
- Daily Staffing Sheets
- Shift Reports
- Client Data
- Employee Data
- Employment Forms
- Word Processing
- Reception Services
- Home Health Care
- Customer Service
- Confidentiality
- Staffing Coordination