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Added 28 mins ago
Business Development Manager- Maintenance and Janitoral Services - West
United Services Group
Red Deer, AB · Edmonton, AB · Calgary, AB
…and transitioning the client to the Key Account Management team. This role will collaborate with the National Key Account Managers, our sales operations and marketing functions to realize…
Added 1 hour ago
X
Director SMB Digital Growth - B2B Payments
Xe.com
Canada
- Full-time
You bring a proven track record of scaling B2B inbound lead generation and optimizing sales funnels to improve lead qualification, conversion, customer activation, and revenue growth.
Added 1 hour ago
C
Manager, Communications
CDN
Calgary, AB
- Full-time
We’re looking for an experienced Manager, Communications to lead CDN’s corporate communications function. This is a multidisciplinary leadership role responsible for internal and external…
Added 3 hours ago
OT
Consultant
Open Text Corporation
Richmond Hill, ON
- Other
…key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and…
Added 4 hours ago
G
Gestionnaire marketing produit / Product Marketing Manager
Genetec
Montreal, QC
- Full-time
Au moins 5 ans d'expérience dans le marketing produit B2B, la stratégie de mise sur le marché, la planification de lancements, l'accompagnement commercial ou des fonctions connexes
Added 4 hours ago
AI
Business Development, AI Platform
Ample Insight Inc.
Toronto, ON
- Full-time
You will join a world-class team of engineers and data scientists from Facebook, Uber, Amazon and Google. We are a fast growing consulting firm based in Toronto with clients ranging from…
Added 4 hours ago
2L
Senior Business Development Executive
247 Labs
Toronto, ON
- Full-time
…systems, and digital transformation. For over 13 years, the team has helped organizations in healthcare, finance, insurance, education, and other sectors innovate and grow through expertly…
Added 4 hours ago
CC
Sales Business Development Executive
Change Connect
Toronto, ON
- Full-time
…established companies seeking to move beyond a plateau. The team emphasizes collaboration, healthy challenge, and shared celebration of client success, tailoring solutions to the unique…
Added 5 hours ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- Full-time
- Remote
Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the entire client journey.
Added 5 hours ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- $98,600 to $126,600 CAD / year
- Full-time
- Remote
Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the entire client journey.
Added 5 hours ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
…systems, and digital transformation. For over 13 years, the team has supported organizations in healthcare, finance, insurance, education, and other sectors to innovate and grow. With a 98%…
Added 5 hours ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
…and to run the marketing engine that supports our commercial team across five sectors: transportation and infrastructure, earth and environment, property and buildings, energy and…
Added 5 hours ago
MM
Head of People
Martell Media
Kelowna, BC
- Full-time
…ventures that create meaningful impact. Across its businesses, the team combines audience, operators, and execution to launch scalable products and empower ambitious leaders across Media,…
Added 5 hours ago
N-
Sales & Partnerships Representative
NEST - National Esports
Toronto, ON
- Full-time
Familiarity with Meta advertising, ecommerce or B2B lead generation.
Added 5 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 5 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 6 hours ago
MM
Technical Leader
Martell Media
Waterloo, ON
- Full-time
…launch scalable products and empower ambitious leaders in Media, B2B SaaS, and…
Added 6 hours ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
That’s why we’re hiring our first Director of Knowledge Management. You’ll lead a team of Knowledge Managers and expand the team into new areas, including Digital Support experience and…
Added 6 hours ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
You will work closely with Marketing and Sales to improve targeting, campaigns and team productivity. The ideal candidate enjoys solving problems, testing new approaches and turning useful…
Added 6 hours ago
RI
Senior Marketing Manager
Rentokil Initial
Milton, ON
- $100,000 to $130,000 CAD / year
- Full-time
…accountability and impact. Sitting on the Canada leadership team as a strategic partner to the President of Canada Pest, this leader will drive lead generation, brand strategy, and…
Added 6 hours ago
PC
Marketing Manager
PRI Consultants
Toronto, ON
- Full-time
…and to run the marketing engine that supports our commercial team across five sectors: transportation and infrastructure, earth and environment, property and buildings, energy and…
Added 6 hours ago
TI
Go-to-Market (GTM) Growth Manager
TRSB Inc.
Montreal, QC
- Full-time
You will work closely with our GTM Director, Marketing team and Business Development team to identify the right companies, find the right people, create highly relevant outreach, launch…
Added 6 hours ago
Y
B2B Outbound SDR - Sales Development Representative
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
…rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide…
Added 7 hours ago
S
Manager, Technical Consulting
Staffbase
Canada
- $105,000 to $141,000 CAD / year
We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical…
Added 7 hours ago
EP
Digital Marketing Lead
Earthscape Play
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
Together, our ambitious team designs, engineers, builds, and installs state-of-the-art timber playgrounds that become iconic and well-loved destination spaces. The work environment we’ve…

Staffbase

Manager, Technical Consulting

Canada

$105,000 to $141,000 CAD / year

Apply About employer

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Job details

Pay: $105,000 to $141,000 CAD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical foundations of a successful rollout during onboarding and growth. That covers identity and access management, user provisioning, domain and email setup, and integrations. These foundations also determine how well customers can use Staffbase’s AI capabilities, because AI is only as good as the data, permissions, and connected systems behind it.

This is a people leadership role that needs real hands-on technical depth. Most of your time goes to leading the team, with roughly 20% hands-on. You'll guide solution design and troubleshoot complex identity, provisioning, email, and API issues alongside the team.

What you’ll be doing

Lead and develop the Technical Consultants in North America, including hiring, coaching, performance management, and career development
Set and uphold a clear standard for ownership and proactive communication between customer calls, and coach consultants to it
Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
Own technical delivery quality for NA onboarding and paid technical services
Own the escalation path for high-complexity issues, step in on the hardest cases, and build principal-level consultants' ability to resolve them, with structured troubleshooting, clear customer communication, and durable fixes
Partner cross-functionally on complex escalations using root cause analysis and prevention, and ensure a clear handoff from technical onboarding to Customer Success
Standardize repeatable approaches, playbooks, and templates for common technical workflows, including:
- SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations
- User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues
- Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification
- Integrations using REST APIs, including authentication patterns, error handling, and monitoring
- Mobile app distribution, including store submissions, private distribution options, and review timelines
Help customers get their data, permissions, and integrations ready for Staffbase’s AI-powered capabilities
Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
Collaborate with Product, Engineering, and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin while partnering with Onboarding and Professional Services leadership.
Build clarity and consistency in how technical services delivered and measured across onboarding and growth engagements
Contribute to the global consulting framework through close collaboration with teams Globally

What you need to be successful

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role in B2B SaaS, including enterprise customers
2+ years as a people manager of technical team members, including hiring, performance management, and promotions.
Hands-on experience designing, implementing, and troubleshooting identity and provisioning solutions, including:
- SAML 2.0 and or OIDC
- At least one major IdP such as Entra ID, Okta, Ping, or ADFS
- SCIM provisioning and directory or group mapping patterns
Strong fundamentals in email and domain configuration (SPF, DKIM, DMARC, and DNS)
Experience with integrations using REST APIs and/or webhooks, including API authentication patterns such as OAuth2 or token-based authentication
Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
Practical fluency with AI tools in your own work, and curiosity about how AI changes technical delivery

Consulting and leadership skills

Strong communication, leadership, project management, and stakeholder management skills
Experience leading a team through level changes and backfills, with consultants you have grown into the next role
A track record of setting clear ownership expectations and holding people to them, with candor and respect
Ability to explain technical concepts clearly to non-technical audiences, including customer admins and business stakeholders
Experienced collaborating cross-functionally with Onboarding, Sales, Customer Success, Product, and Support

Nice to have

Familiarity with Microsoft 365 or Google Workspace environments as they relate to email authentication and routing concepts
Experience with middleware and integration tooling such as Workato, Zapier, or Mulesoft
Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front-end work
Experience creating technical playbooks, delivery standards, and repeatable implementation frameworks across a team
Experience building or scaling a paid services or professional services offering

What you'll get

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $105,000 - $141,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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More about this job

Responsibilities

Lead and develop the North American Technical Consulting team, overseeing hiring, coaching, performance, capacity planning, delivery quality, and escalations. Guide complex customer implementations involving identity, provisioning, email, APIs, integrations, and mobile app distribution, while standardizing delivery practices and collaborating across teams to improve services and prepare customer data for AI capabilities.

Requirements

Requires at least five years in a customer-facing technical role in B2B SaaS and at least two years managing technical team members. Candidates need hands-on expertise with SAML or OIDC, an identity provider, SCIM, email and DNS configuration, REST APIs or webhooks, technical troubleshooting, and strong communication and cross-functional leadership skills.

Skills

Technical Team Leadership
Technical Consulting
People Management
SAML 2.0
OIDC
SCIM 2.0
Identity and Access Management
Entra ID
Okta
Email Authentication
DNS
REST APIs
OAuth 2.0
Troubleshooting
Stakeholder Management
Capacity Planning

Benefits

Long-Term Incentive Plan
Flexible Working Hours
Hybrid Work Option
Flexible Work Allowance
31 Vacation Days
Paid Fridays Off During August
RRSP With Company Match
Health Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Volunteer Day
Equity
Employee Growth Budget
Life Insurance
Disability Insurance
Retirement Savings Plan
Wellness Days
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Technical Consulting
Technical Onboarding
Solutions Engineering
Identity and Access Management
SAML 2.0
OIDC
Entra ID
Okta
Ping
ADFS
SCIM 2.0
User Provisioning
SPF
DKIM
DMARC
DNS
REST APIs
Webhooks
OAuth 2.0
JSON
Microsoft 365
Google Workspace
Workato
Zapier
MuleSoft
Mobile App Distribution
Root Cause Analysis
Capacity Planning
AI-Powered Capabilities

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