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Added 2 mins ago
PC
U.S. Tax, Manager
Pwc Canada
Vancouver, BC · Montreal, QC
- Full-time
As a U.S. Tax Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 2 mins ago
PC
Financial Instruments Valuation and Market Risk Manager
Pwc Canada
Toronto, ON · Montreal, QC
- Full-time
…regulatory, valuation, consulting and assurance services to design solutions that address our clients’ complex accounting and financial reporting challenges, as well as solving their…
Added 2 mins ago
PC
Managed Services, Service Delivery Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC · Quebec, QC
- Full-time
…These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to…
Added 17 mins ago
L
Assistant Manager, Guest Experience | Whistler Village
lululemon
BC · British Columbia, Canada
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 17 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Proficiency with MS Office tools, particularly Word, Excel and Powerpoint. Technical skills in UI Path, Alteryx, VBA are a plus.
Added 17 mins ago
LD
Product Manager, Digital Health (14 month contract)
Loblaw Digital
Toronto, ON
- Full-time
…services and strategic digital health initiatives. The Product Manager will work closely with business stakeholders, technology, design, analytics and external partners to identify patient…
Added 17 mins ago
NT
Project Engineering Lead
Novus Technical Services
Calgary, AB
- Full-time
…deliver safe, cost-effective, and technically sound project solutions. The successful candidate will provide technical leadership, manage engineering resources, resolve complex technical…
Added 17 mins ago
K
GIS & AIS Substation Engineer with strong Power Systems engineering capability
Kleinfelder
Calgary, AB
- Full-time
…engineers, scientists, and construction professionals providing solutions that improve our clients’ transportation, water, energy, and other private infrastructure. As a responsive,…
Added 17 mins ago
R
Associate Managing Editor (French Services) (On Site)
Radio-Canada
Sherbrooke, QC
- Full-time
…will work closely with and under the supervision of the Senior Manager of News and Programming. This position is based in…
Added 17 mins ago
AG
Automation Specialist F/M
Alstef Group
Toronto, ON · Etobicoke, ON
- Full-time
ALSTEF GROUP is an established leader in the design, integration and maintenance of turnkey automated solutions for the airports, intralogistics and parcel handling markets. With a strong…
Added 17 mins ago
M
Division Manager – Environmental Services, Site Assessment & Remediation
McElhanney
Victoria, BC
- Full-time
A strategic and solutions-oriented mindset with the ability to navigate complex technical and regulatory challenges.
Added 17 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
- Full-time
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 17 mins ago
SP
Manager, Analytics and Reporting
Seneca Polytechnic
Toronto, ON · North York, ON
- Full-time
As the Manager, Analytics and Reporting, you will lead the development of data analytics, reporting, and business intelligence solutions that support enrolment management and strategic…
Added 17 mins ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
…like Al and the digitalization of finance, delivering smart solutions for our…
Added 17 mins ago
Manager, IT Infrastrructure
Winnipeg Airports Authority
Winnipeg, MB
The Manager, IT Infrastructure, is accountable for technical delivery and transition into ongoing operational support through the IT Infrastructure team, vendors, and consultants. The role…
Added 32 mins ago
TU
Applications Technical Lead
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
The Incumbent provides senior level technical expertise and direction in the area of Enterprise Integrations and is a recognized technical subject matter expert throughout the ecosystem of…
Added 47 mins ago
NH
Maintenance Manager
Novara Human Capital Solutions
Canmore, AB
- Full-time
At Novara, we support businesses with integrated solutions across all functions of Human Resources. In partnership with Castleavery Hospitality Ventures Inc.("Castleavery" or "Castleavery…
Added 47 mins ago
A
Charge De Projet / Project Manager
Actalent
Longueuil, QC
- $46 to $56 CAD / hour
- Contract
Project Manager Digital Transformation and Governance
Added 47 mins ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 47 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Montreal, QC
- $38 to $60 CAD / hour
- Contract
Estimate technical solutions based on a requirement and produce cost estimates.
Added 47 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Longueuil, QC
- $38 to $60 CAD / hour
- Contract
Estimate technical solutions based on a requirement and produce cost estimates.
Added 47 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Laval, QC
- $38 to $60 CAD / hour
- Contract
Estimate technical solutions based on a requirement and produce cost estimates.
Added 47 mins ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Toronto, ON
- Full-time
Reporting to the Digital Solutions Manager – Buildings, you will work with project delivery teams across Canada to build capabilities to ensure that the asset information WSP delivers to…
Added 47 mins ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Canada
- Full-time
Reporting to the Digital Solutions Manager – Buildings, you will work with project delivery teams across Canada to build capabilities to ensure that the asset information WSP delivers to…
Added 47 mins ago
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Data Analytics Associate, CIB Business Management
TD
Toronto, ON
- Full-time
Deliver business-led analytics, data science, and AI-powered solutions that help Corporate & Investment Banking improve performance, identify opportunities, and make better-informed…

Staffbase

Manager, Technical Consulting

Canada

$105,000 to $141,000 CAD / year

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Job details

Pay: $105,000 to $141,000 CAD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical foundations of a successful rollout during onboarding and growth. That covers identity and access management, user provisioning, domain and email setup, and integrations. These foundations also determine how well customers can use Staffbase’s AI capabilities, because AI is only as good as the data, permissions, and connected systems behind it.

This is a people leadership role that needs real hands-on technical depth. Most of your time goes to leading the team, with roughly 20% hands-on. You'll guide solution design and troubleshoot complex identity, provisioning, email, and API issues alongside the team.

What you’ll be doing

Lead and develop the Technical Consultants in North America, including hiring, coaching, performance management, and career development
Set and uphold a clear standard for ownership and proactive communication between customer calls, and coach consultants to it
Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
Own technical delivery quality for NA onboarding and paid technical services
Own the escalation path for high-complexity issues, step in on the hardest cases, and build principal-level consultants' ability to resolve them, with structured troubleshooting, clear customer communication, and durable fixes
Partner cross-functionally on complex escalations using root cause analysis and prevention, and ensure a clear handoff from technical onboarding to Customer Success
Standardize repeatable approaches, playbooks, and templates for common technical workflows, including:
- SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations
- User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues
- Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification
- Integrations using REST APIs, including authentication patterns, error handling, and monitoring
- Mobile app distribution, including store submissions, private distribution options, and review timelines
Help customers get their data, permissions, and integrations ready for Staffbase’s AI-powered capabilities
Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
Collaborate with Product, Engineering, and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin while partnering with Onboarding and Professional Services leadership.
Build clarity and consistency in how technical services delivered and measured across onboarding and growth engagements
Contribute to the global consulting framework through close collaboration with teams Globally

What you need to be successful

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role in B2B SaaS, including enterprise customers
2+ years as a people manager of technical team members, including hiring, performance management, and promotions.
Hands-on experience designing, implementing, and troubleshooting identity and provisioning solutions, including:
- SAML 2.0 and or OIDC
- At least one major IdP such as Entra ID, Okta, Ping, or ADFS
- SCIM provisioning and directory or group mapping patterns
Strong fundamentals in email and domain configuration (SPF, DKIM, DMARC, and DNS)
Experience with integrations using REST APIs and/or webhooks, including API authentication patterns such as OAuth2 or token-based authentication
Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
Practical fluency with AI tools in your own work, and curiosity about how AI changes technical delivery

Consulting and leadership skills

Strong communication, leadership, project management, and stakeholder management skills
Experience leading a team through level changes and backfills, with consultants you have grown into the next role
A track record of setting clear ownership expectations and holding people to them, with candor and respect
Ability to explain technical concepts clearly to non-technical audiences, including customer admins and business stakeholders
Experienced collaborating cross-functionally with Onboarding, Sales, Customer Success, Product, and Support

Nice to have

Familiarity with Microsoft 365 or Google Workspace environments as they relate to email authentication and routing concepts
Experience with middleware and integration tooling such as Workato, Zapier, or Mulesoft
Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front-end work
Experience creating technical playbooks, delivery standards, and repeatable implementation frameworks across a team
Experience building or scaling a paid services or professional services offering

What you'll get

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $105,000 - $141,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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More about this job

Responsibilities

Lead and develop the North American Technical Consulting team, overseeing hiring, coaching, performance, capacity planning, delivery quality, and escalations. Guide complex customer implementations involving identity, provisioning, email, APIs, integrations, and mobile app distribution, while standardizing delivery practices and collaborating across teams to improve services and prepare customer data for AI capabilities.

Requirements

Requires at least five years in a customer-facing technical role in B2B SaaS and at least two years managing technical team members. Candidates need hands-on expertise with SAML or OIDC, an identity provider, SCIM, email and DNS configuration, REST APIs or webhooks, technical troubleshooting, and strong communication and cross-functional leadership skills.

Skills

Technical Team Leadership
Technical Consulting
People Management
SAML 2.0
OIDC
SCIM 2.0
Identity and Access Management
Entra ID
Okta
Email Authentication
DNS
REST APIs
OAuth 2.0
Troubleshooting
Stakeholder Management
Capacity Planning

Benefits

Long-Term Incentive Plan
Flexible Working Hours
Hybrid Work Option
Flexible Work Allowance
31 Vacation Days
Paid Fridays Off During August
RRSP With Company Match
Health Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Volunteer Day
Equity
Employee Growth Budget
Life Insurance
Disability Insurance
Retirement Savings Plan
Wellness Days
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Technical Consulting
Technical Onboarding
Solutions Engineering
Identity and Access Management
SAML 2.0
OIDC
Entra ID
Okta
Ping
ADFS
SCIM 2.0
User Provisioning
SPF
DKIM
DMARC
DNS
REST APIs
Webhooks
OAuth 2.0
JSON
Microsoft 365
Google Workspace
Workato
Zapier
MuleSoft
Mobile App Distribution
Root Cause Analysis
Capacity Planning
AI-Powered Capabilities

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